User Manual

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Proper cleaning, maintenance and the use of quality fuel will prevent common grill operational problems. However,
when your Pit Boss Memphis Grill is simply operating poorly or not at all, the following trouble shooting tips may be
helpful.
The following is not an exhaustive list. For more details or updated information, please check our website
www.pitboss-grills.com and click on customer support, contact your local authorized dealer, or contact Pit Boss
Customer Service at 1-877-303-3134.
Our service department is available to talk with you live 7 days a week, 4am to 8 pm Pacific Time.
DO NOT RETURN the appliance without calling Dansons Customer Service for assistance.
WARNING: Always disconnect the electrical cord prior to opening the inspection plate of your grill for
any inspection, cleaning, maintenance or service work
NEVER perform any inspection, cleaning, maintenance or service on a HOT GRILL
Electric Smoker
SYMPTOM CAUSE SOLUTION
Not plugged into outlet Plug in to power source
House breaker or GFI tripped
Reset breaker or GFI . Min. 15 amp
Bad connection at controller Unplug connection and reconnect.
Faulty Controller Call for replacement.
Appliance not powered on Turn on the Controller
Faulty controller Call for replacement.
Bad connection at the element Unplug connection and reconnect.
Faulty element Call for replacement.
Faulty Temp Sensor
Clean temp. probe using a soft cloth.
Call for replacement.
Faulty controller Call for replacement.
Climate
Temps below 65°F﹛18°C﹜may extend heating
time
Appliance plugged into an extension cord
Plug appliance directly into power source.
Maximum Length ext. cord 25ft, min. gauge 12/3.
Door not closed properly
Close door and adjust latch so door seals
completely
Faulty controller Call for replacement.
Door alignment Adjust door hinges
Damaged door seal Call for replacement door kit
Door not closed properly
Close door and adjust latch so door seals,
completely around appliance.
Appliance not level Move appliance to level surface and adjust height
Grease tray is full
Empty grease tray and reinstall under gas grill/
smoker. May require checking while using.
Drain hole is clogged Clean drain hole.
No wood chips
Add wood chips May need to re-fill during
longer cooks.
Element not staying on long enough to heat
chips due to TEMP set too low
Open vent fully.
Re-set TEMP higher to turn on the element.
Damaged wood chip box Call for replacement.
Controller will not adjust temp Faulty controller Call for replacement.
No Power to controller
Power light/ Heating light not on
Element not on
Cabinet Temp is inaccurate
Gap between the door & smoker
Grease leaking from smoker
No smoke
Appliance takes excessive
amount of time to heat
TROUBLESHOOTING