User's Manual

USER MANUAL

Peplink Balance Series

Problem 5

What can I do if I suspect a problem on my Internet/WAN connection?

Solution

You can test the WAN connection by Ping, which is similar to problem 4.

As we want to isolate the problems from the LAN, Ping will be performed from Peplink Balance. By using

the Ping/Tracerouteunder the tab Status of the Peplink Balance, you may able to find out the source of

problem.

Problem 6

When I upload files to a server via ftp, the transfer stalls after a few kilobytes of data are sent.What

should I do?

Solution

The Maximum Transmission Unit (MTU) or MSS setting may need to be adjusted.

By default, the MTU is set at 1440. Choose Auto for all of your WAN connections. If that does not solve

the problem, you can try the MTU 1492 if a connection is a DSL. If problem still persists, change the size

to progressive smaller values until your problem is resolved (e.g. 1462, 1440, 1420, 1400, etc).