Owner's Manual

Troubleshooting
Check the following information before sending the product in for service.
Symptom Cause Action
Power does not turn on.
No charge is stored in the product.
Connect the USB cable and check that
the power lamp of the product lights or
flashes.
The connection of the supplied USB
charger is poor.
Reinsert the USB charger into the cigarette
lighter socket.
Sliding arms do not
open even when
touching and holding
the unlock sensor.
The charge of the product ran out while the
USB cable is not connected.
Connect the USB cable to charge the
product.
The unlock sensor does not respond. Try touching the sensor for a longer period.
Wireless charging is
not performed even
though a smartphone is
inserted.
The smartphone is not positioned correctly.
Adjust the position of the smartphone so
that the charging lamp lights green.
The smartphone cover is thick.
Remove the smartphone cover and place
the smartphone on this product.
A metal smartphone cover is attached.
The smartphone is a device that is not
compliant with the Qi wireless charging
standard.
Use a device that is compliant with the Qi
wireless charging standard.