HP ProLiant ML310 Generation 3 Server Maintenance and Service Guide May 2006 (Fourth Edition) Part Number 393771-004
© Copyright 2005, 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft and Windows are U.S.
Contents Customer self repair ...................................................................................................................... 5 Parts only warranty service ......................................................................................................................... 5 Illustrated parts catalog ............................................................................................................... 15 Mechanical components..............................................
Front panel components ........................................................................................................................... 48 Front panel LEDs and buttons .................................................................................................................... 49 Rear panel components............................................................................................................................ 50 Rear panel LEDs ................................................
Customer self repair HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory—Parts for which customer self repair is mandatory.
• Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP specifica se il cliente deve restituire dei componenti.
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter (http://www.hp.com/go/selfrepair).
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la página web de HP siguiente (http://www.hp.com/go/selfrepair). Servicio de garantía exclusivo de componentes La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes.
Garantieservice "Parts Only" Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen. Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
Customer self repair 11
Customer self repair 12
Customer self repair 13
Customer self repair 14
Illustrated parts catalog In this section Mechanical components ......................................................................................................................... 15 System components ................................................................................................................................
Item Description Assembly part Spare part number number Customer self repair (on page 5) 2 Access panel — 405364-001 Mandatory1 3 Plastics kit — 404180-001 Mandatory1 a) PCI retainer clips — — Mandatory1 b) Release lever, full height drive bay — — Mandatory1 c) Fan holder — — Mandatory1 d) PCI expansion board guide — — Mandatory1 4 Hot-plug Serial (SATA/SAS) hard drive cage 402062-501 404178-001 Mandatory1 5 Non-hot-plug SATA/SCSI hard drive cage 402061-501 404176-001
1 Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio. 2 Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos componentes también están diseñados para que puedan ser reparados por el usuario.
Illustrated parts catalog 18
System components Assembly part Spare part number number Customer self repair (on page 5) Fan assembly — — — a) System fan module* 396376-001 398406-001 Mandatory1 b) Fan duct* 396377-001 398407-001 Mandatory1 2 Processor heatsink/cooling fan assembly 393403-001 398402-001 Optional2 3 Processor — — — a) 3.2-GHz Intel® Pentium® D 840, dual-core, 800MHz FSB, 2x 1-MB L2 cache* 385574-202 403880-001 Optional2 b) 3.
Item 4 Description Assembly part Spare part number number Customer self repair (on page 5) e) 3.2-GHz Intel® Pentium® 4 640, 800-MHz FSB, 2-MB L2 cache* 379289-002 392169-005 Optional2 f) 3.0-GHz Intel® Pentium® 4 630, 800-MHz FSB, 2- 379289-001 MB L2 cache* 392168-005 Optional2 g) 2.66-GHz Intel® Celeron® 331, 533-MHz FSB, 256-KB L2 cache* 367744-106 391940-001 Optional2 h) 3.
2 Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit. 3 No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation.
Illustrated parts catalog 22
Removal and replacement procedures In this section Required tools........................................................................................................................................ 23 Safety considerations.............................................................................................................................. 23 Preparation procedures...........................................................................................................................
• Avoid hand contact by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. • Place parts on a grounded surface before removing them from their containers. • Avoid touching pins, leads, or circuitry. • Always be properly grounded when touching a static-sensitive component or assembly.
WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured to the top and bottom of the building structure. WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.
2. Remove the bezel. To replace the component, reverse the removal procedure. Access panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. 1. Power down the server (on page 25). 2.
Hot-plug SCSI hard drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: 1. Determine the status of the hard drive from the hot-plug hard drive LEDs ("Hot-plug SCSI hard drive LEDs" on page 55, "SAS and SATA hard drive LEDs" on page 57). 2. Unlock and open the bezel ("Remove the bezel" on page 25). 3. Remove the hard drive. To replace the component: 1.
IMPORTANT: When hot-plug SATA hard drives are installed, SATA LED functionality and full SATA hotplug capability are not supported with the embedded controller. For full LED and hot-plug support, an optional SATA RAID or SAS controller must be installed. 2. Unlock and open the bezel ("Remove the bezel" on page 25). 3. Remove the hard drive. To replace the component: 1. Slide the drive into the cage until it clicks, locking the drive into place. 2. Close the lever.
5. Remove the non-hot-plug hard drive cage. To replace the component, reverse the removal procedure. Hard drive (non-hot-plug) This procedure applies to non-hot-plug drives only. If the server is equipped with hot-plug hard drives, refer to the hot-plug hard drive removal procedures ("Hot-plug SAS and SATA hard drives" on page 27, "Hot-plug SCSI hard drive" on page 27). To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3.
To replace the component, reverse the removal procedure. Hot-plug SCSI, SAS, or SATA hard drive cage To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove all hot-plug hard drives ("Hot-plug SAS and SATA hard drives" on page 27, "Hot-plug SCSI hard drive" on page 27). 5. Disconnect the power and data cables. 6. Remove the hot-plug hard drive cage.
7. Remove the SCSI backplane. To replace the component, reverse the removal procedure. Hot-plug SAS or SATA backplane To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove all hot-plug hard drives ("Hot-plug SAS and SATA hard drives" on page 27, "Hot-plug SCSI hard drive" on page 27). 5. Disconnect the power and data cables. 6.
To replace the component, reverse the removal procedure. Diskette drive CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank. To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Disconnect the power and data cables. 5. Remove the diskette drive.
5. Remove the CD-ROM or DVD-ROM drive. To replace the component, reverse the removal procedure. Air baffle To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove the air baffle. To replace the component, reverse the removal procedure.
1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove the air baffle ("Air baffle" on page 33). 5. Disconnect the power and signal cables. 6. Remove the power supply. To replace the component, reverse the removal procedure. DIMM You can expand server memory by installing PC2-4200 DDR2 SDRAM DIMMs with Advanced ECC. The system supports up to four DIMMs for a maximum of 8 GB. To remove the component: 1.
4. Remove the DIMM. To replace the component, reverse the removal procedure. IMPORTANT: DIMMs do not seat fully if turned the wrong way. Refer to "System board components (on page 51)" for DIMM slot locations and bank assignments. Observe the following guidelines when installing additional memory: • DIMMs installed in the server must be unbuffered PC2-4200 DDR2 DRAM, 64 bits wide, and ECC. • If only a single DIMM is installed, it must be installed in slot 1A.
Channel A Channel A Channel B Channel B Total memory Mode Slot 1 Slot 2 Slot 3 Slot 4 1 GB 1 GB 2 GB 2 GB 6 GB Dual-channel interleaved 2 GB 2 GB 2 GB 2 GB 8 GB Dual-channel interleaved Processor assembly IMPORTANT: To avoid damage to the processor and system board, only authorized technicians trained by HP should attempt to replace or install the processor in this server. To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3.
7. Remove the processor, proceed as shown in the following illustration. To replace the component: 1. Install the processor. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to align the processor pins with the corresponding holes in the socket. CAUTION: To prevent possible server malfunction or damage to the equipment, be sure to completely close the processor locking lever. 2. 3.
CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (in an "X" pattern). 4. Connect the fan cable to the system board. 5. Install the air baffle. 6. Install the access panel. 7. Install the bezel. PCI expansion board To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove the expansion board. To replace the component, reverse the removal procedure.
Fan assembly To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove the air baffle ("Air baffle" on page 33). 5. Remove the fan assembly. 6. Remove the fan from the holder. To replace the component, reverse the removal procedure.
1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Disconnect the power and data cables. 5. Remove the front panel assembly. 6. Remove the power button/LED board. To replace the component, reverse the removal procedure. Battery If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock.
• • • • Do not attempt to recharge the battery. Do not expose the battery to temperatures higher than 60°C (140°F). Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water. Replace only with the spare designated for this product. To remove the component: 1. Power down the server (on page 25). 2. Remove the bezel (on page 25). 3. Remove the access panel ("Access panel" on page 26). 4. Remove the battery. To replace the component, reverse the removal procedure.
10. Remove the system board. To replace the component, reverse the removal procedure. After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the Advanced Options menu. 3. Select Serial Number. The following warning is displayed: Warning: The serial number should ONLY be modified by qualified service personnel.
Cabling In this section Hot-plug SCSI hard drive cabling ............................................................................................................. 43 Non-hot-plug SCSI hard drive cabling....................................................................................................... 44 Hot-plug SATA hard drive cabling ............................................................................................................ 44 Non-hot-plug SATA hard drive cabling..................
Non-hot-plug SCSI hard drive cabling Item Description 1 SCSI cable 2 Power cable Hot-plug SATA hard drive cabling Item Description 1 Power cable 2 SATA cable Cabling 44
Non-hot-plug SATA hard drive cabling Item Description 1 SATA cable 2 Power cable SAS hard drive cabling Item Description 1 Power cable 2 SAS cable Cabling 45
Diagnostic tools In this section Survey Utility.......................................................................................................................................... 46 Array Diagnostic Utility ........................................................................................................................... 46 HP Insight Diagnostics.............................................................................................................................
Integrated Management Log The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.
Component identification In this section Front panel components .......................................................................................................................... 48 Front panel LEDs and buttons ................................................................................................................... 49 Rear panel components........................................................................................................................... 50 Rear panel LEDs ..........
Item Description 6 CD-ROM/DVD-ROM drive Front panel LEDs and buttons Item Description Status 1 CD-ROM/DVD-ROM drive ejector button N/A 2 Power On/Standby button N/A 3 System power LED Green = System has AC power and is functioning. Amber = System has AC power and is in standby mode. Off = System has no AC power.
Rear panel components Item Description 1 Power cord connector 2 Mouse connector 3 Keyboard connector 4 Serial connector 5 Video connector 6 USB connectors (2) 7 RJ-45 Ethernet connector 8 RJ-45 connector (iLO 2) 9 Parallel connector Rear panel LEDs Component identification 50
Item Description Status 1 NIC link LED On = Link Off = No link 2 NIC activity LED Flashing = Activity Off = No activity System board components Items Description 1 Processor power connector 2 System power connector 3 DIMM slot 4 (Channel B) 4 DIMM slot 3 (Channel B) 5 DIMM slot 2 (Channel A) 6 DIMM slot 1 (Channel A) 7 IDE connector 8 Front USB connector 9 USB connector 10 SATA connector 11 System maintenance switch 12 USB tape drive connector 13 Diskette drive connector
Items Description 20 System fan connector * x8 PCI Express cards are supported, but will run at x4 speeds.
System board LEDs Item Description Status 1 PPM failure Amber = PPM failed or missing Off = Normal 2 DIMM 4 failure Amber = DIMM 4 has failed or is missing Off = Normal 3 DIMM 3 failure Amber = DIMM 3 has failed or is missing Off = Normal 4 DIMM 2 failure Amber = DIMM 2 has failed or is missing Off = Normal 5 DIMM 1 failure Amber = DIMM 1 has failed or is missing Off = Normal 6 Processor fault Amber = A multibit error has occurred Off = Normal 7 Processor fan failure 8 Power Amber
Item Description Status 11 Single bit error Amber = Single bit error limit has been exceeded Off = Normal 12 System fan failure Amber = System fan has failed or is missing Off = Normal System LEDs and internal health LED combinations When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
SCSI IDs Hot-plug SCSI hard drive LEDs Item Description Status 1 Activity status On = Drive activity Flashing = High activity on the drive or drive is being configured as part of an array. Off = No drive activity 2 Online status On = Drive is part of an array and is currently working. Flashing = Drive is actively online. Off = Drive is offline.
Item Description Status 3 Fault status On = Drive failure Flashing = Fault-process activity Off = No fault-process activity Hot-plug SCSI hard drive LED combinations Activity LED Online LED Fault LED On, off, or On or off flashing Flashing On, off, or On flashing Off On or flashing Off Flashing Interpretation A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is online and is configured as part of an array.
Hot-plug SAS and SATA device numbers SAS and SATA hard drive LEDs Item Description 1 Fault/UID LED (amber/blue) 2 Online LED (green) SAS and SATA hard drive LED combinations Online/activity LED Fault/UID LED (green) (amber/blue) Interpretation On, off, or flashing Alternating amber and blue The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.
Online/activity LED Fault/UID LED (green) (amber/blue) Interpretation On, off, or flashing Steadily blue The drive is operating normally, and it has been selected by a management application. Amber, flashing regularly (1 Hz) On A predictive failure alert has been received for this drive. Replace the drive as soon as possible. On Off The drive is online, but it is not active currently. Flashing regularly (1 Hz) Amber, flashing regularly (1 Hz) Do not remove the drive.
Item Description 2 Processor fan Component identification 59
Specifications In this section Server specifications ............................................................................................................................... 60 Environmental specifications .................................................................................................................... 60 Hot-plug power supply calculations .......................................................................................................... 61 1.
Specification Value Maximum wet bulb temperature 28°C (82.4°F) Relative humidity (noncondensing)** Operating 20% to 80% Non-operating 20% to 90% * All temperature ratings shown are for sea level. An altitude derating of 1°C per 300 m (1.8°F per 1,000 ft) to 3048 m (10,000 ft) is applicable. No direct sunlight allowed. ** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for storage corresponds to a pressure minimum of 70 KPa.
CD-ROM drive specifications Specification Value Disk formats CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single/multiple-session), CD-XA ready; CDi ready Capacity 550 MB (mode 1, 12 cm) 640 MB (mode 2, 12 cm) Block size 2368, 2352 bytes (mode 0) 2352, 2340, 2336, 2048 bytes (mode 1) 2352, 2340, 2336, 2048 bytes (mode 2) Dimensions Height 12.7 mm (0.50 in) Depth 132.08 mm (5.20 in) Width 132.08 mm (5.20 in) Weight 0.34 kg (0.
Item 36.4-GB Ultra320 SCSI drive 80-GB SATA drive Height 1.0 in (One-third height) 1.028 in Width 4.0 in 4.0 in Interface Ultra320 SCSI Serial ATA Transfer rate 320 MB/sec 1.
Specification Value Stop time < 5 s (single); < 30 s (multisession) Laser parameters Type Semiconductor laser GaAs Wave length 700 ± 25 nm Divergence angle 53.5° ± 1.5° Output power 0.
Acronyms and abbreviations ASR Automatic Server Recovery DDR double data rate DIMM dual inline memory module ECC error checking and correcting iLO 2 Integrated Lights-Out 2 IML Integrated Management Log NIC network interface controller NVRAM non-volatile memory PCI-X peripheral component interconnect extended POST Power-On Self Test PPM processor power module PSP ProLiant Support Pack Acronyms and abbreviations 65
RAID redundant array of inexpensive (or independent) disks RBSU ROM-Based Setup Utility SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager UID unit identification Acronyms and abbreviations 66
Index A H AC power supply 33, 50 access panel 26 ADU (Array Diagnostic Utility) 46 Array Diagnostic Utility (ADU) 46 ASR (Automatic Server Recovery) 65 Automatic Server Recovery (ASR) 65 hard drive LEDs 55, 56, 57 hard drives 29, 57 hard drives, determining status of 57 HP Insight Diagnostics 46 B illustrated parts catalog 15 iLO (Integrated Lights-Out) 52 IML (Integrated Management Log) 47 Insight Diagnostics 46 Integrated Management Log (IML) 47 internal health LED 54 battery 40, 41 buttons 48 C ca
S safety considerations 23 SAS backplane 31 SAS cabling 45 SAS drives 57 SAS hard drive 27 SAS hard drive LEDs 57 SAS-SATA hard drive cage 31 SATA backplane 31 SATA cabling 44, 45 SATA hard drive 57 SATA hard drive LEDs 57 SCSI cabling 43, 44 SCSI hard drive 27 SCSI IDs 55 serial number 41 specifications 60, 61, 62, 63 specifications, environmental 60 specifications, server 60 static electricity 23 Survey Utility 46 system board components 51 system board LEDs 53 system maintenance switch 52 U UID LEDs 48
