Owner's Manual

Appendix
Troubleshooting
26
C:\Program Files (x86)\Adobe\AdobeFrameMaker12\Structure\xml\Pioneer\1.0\020Chapter.fm
DMH-160BT
KB010_MLUC(A5_Horizon)
En
If you have problems operating this
product, refer to this section. The most
common problems are listed below, along
with likely causes and solutions. If a
solution to your problem cannot be found
here, contact your dealer or the nearest
authorized Pioneer service facility.
A black screen is displayed, and
operation is not possible using the touch
panel keys.
 Power off mode is on.
–Touch any button on this product to
r
elease the mode.
The screen is covered by a caution
message and the video cannot be shown.
 The parking brake lead is not connected
or the parking brake is not applied.
–Connect the parking brake lead
c
orrectly, and apply the parking brake.
 T
he parking brake interlock is activated.
–Park your vehicle in a safe place and
apply the park
ing brake.
The audio or video skips.
 This product is not firmly secured.
–Secure this product firmly.
No sounds are produced. The volume
level will not rise.
 Cables are not connected correctly.
–Connect the cables correctly.
The icon is displayed, and operation is
impossible.
 The operation is not compatible with
the video configuration.
The picture is stretched, with an incorrect
aspect ratio.
 The aspect setting is incorrect for the
display.
–Select the appropriate setting for that
image
.
iPhone cannot be operated.
 The iPhone is frozen.
–Reconnect the iPhone with the USB
in
terface cable for iPhone.
–Update the iPhone software version.
 An er
ror has occurred.
–Reconnect the iPhone with the USB
in
terface cable for iPhone.
–Park your vehicle in a safe place, and
then turn off the ig
nition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
–Update the iPhone software version.
 C
ables are not connected correctly.
–Connect the cables correctly.
Sound from the iPhone cannot be heard.
 The audio output direction may switch
automatically when the Bluetooth and
USB connections are used at the same
time.
–Use the iPhone to change the audio
output dir
ection.
No back camera image when the vehicle
is in reverse.
 The back camera input setting on the
receiver is set to Off.
–Change the back camera setting to On
in the settings menu
. (Refer to the
Common problems
Problems with the AV screen
System Settings section of this manual
to adjust.)
 T
he camera input may be loose or not
connected.
–Check the connection and make sure
the male end of the camer
a is
connected to the brown input on the
back of the receiver. (Refer to the
installation manual.)
 T
he reverse lead on the receiver may
not be connected to the proper wire at
the reverse lamp.
–Check the connection and make sure
that the violet/whit
e lead of the
receiver is connected to the lead
whose voltage changes when the shift
lever is put in reverse. (Refer to the
installation manual.)
Black screen displayed when the vehicle
is in reverse, with no camera installed.
 Back camera input is set to On.
–Turn the setting to Off in the settings
menu
. (Refer to the System Settings
section of this manual to adjust.)
Dialing is impossible because the touch
panel keys for dialing are inactive.
 Your phone is out of range for service.
–Retry after re-entering the range for
ser
vice.
 T
he connection between the cellular
phone and this product cannot be
established.
–Perform the connection process.
 O
f the two cellular phones connected
to this product at the same time, if the
first phone is dialing, ringing or a call is
in progress, dialing cannot be
performed on the second phone.
–When the operation on the first of the
t
wo cellular phones is completed, use
the switch devices key to switch to the
second phone and then dial.
A black screen is displayed.
 While operating an application, the
application was ended on the
smartphone side.
–Touch
to display the top menu
screen.
 T
he smartphone OS may be awaiting
screen operation.
–Stop the vehicle in a safe place and
check the scr
een on the smartphone.
The screen is displayed, but operation
does not work at all.
 An error has occurred.
–Park your vehicle in a safe place, and
then turn off the ig
nition switch (ACC
OFF). Subsequently, turn the ignition
switch to on (ACC ON) again.
The smartphone was not charged.
 Charging stopped because the
temperature of the smartphone rose
due to prolonged use of the
smartphone during charging.
–Disconnect the smartphone from the
cable
, and wait until the smartphone
cools down.
 M
ore battery power was consumed
than was gained from charging.
–This problem may be resolved by
st
opping any unnecessary services on
the smartphone.
Error messages
When problems occur with this product, an
error message appears on the display.
Refer to the table below to identify the
problem, then take the suggested
corrective action. If the error persists,
record the error message and contact your
Problems with the phone screen
Problems with Application
screen
Pioneer MNR.book Page 26 Thursday, July 30, 2020 8:44 AM