User Guide

Appendix C: Troubleshooting 287
Access the knowledge base with your web browser by
visiting:
http://pinnacle.custhelp.com
The knowledge base home page will appear. You don’t
have to register to browse the knowledge base, but if
you want to send a specific question to technical
support staff you will need to create a knowledge base
account. Please read any knowledge base articles
relevant to your inquiry before contacting technical
support.
Using the knowledge base
In the Product dropdown, select “Studio Version 9”. If
appropriate, you can also select a Sub-Product, a
Category, or both. Selecting a sub-product or category
may reduce the number of irrelevant hits you will get
from your search, but may also eliminate helpful
articles of a more general nature. If you’re not sure
what category to pick, leave the selection at All
Categories.
To search for an article, type a short phrase or group of
keywords in the text box. Don’t get too wordy; the
search works best when given just a few words.
Search example
In the list below of common troubleshooting issues, the
first item is, “Studio crashes or hangs in Edit mode”.
Type “Crash in edit mode” in the search box and click
the Search button. You should get back somewhere
between 60 and 150 hits. The very first one, “Studio
crashes in Edit”, lists the known causes for this issue
and their remedies.