User's Manual

PINEAPPLE TECHNOLOGY, INC.
UT X1K W-A Ope rating a nd Se rvic e Ma nua l
Page 55
X — WARRANTY
by 3 to 4 dB.
X — WARRANTY
The WARRANTY provided by Pineapple Technology, Inc. (PTI) on this transmitter is detailed below.
It should be noted that some of the equipment sub-systems have warranty coverage by the original
manufacture that differs from the standard warranty provided by PTI Warranty details on equipment fall-
ing into this category may be found in the Manufactures instruction manual provided with the transmitter.
In all cases, replacement units of this equipment are normally in stock at PTI for quick turn service
support to our customers during the PTI Standard Warranty period.
STANDARD WARRANTY
Seller warrants that each Product sold by it is free of defects in materials and workmanship. Seller’s
obligation under said warranty continues for a period of one (1) year from date of shipment. Repairs or
replacement of defective parts shall be the sole and exclusive remedy under warranty, at Seller option,
provided that Seller may, as an alternative, elect to refund an equitable portion of the purchase price
of the product. THIS WARRANTY IS EXPRESSLY IN LIEU OF AND EXCLUDES ALL OTHER
EXPRESS OR IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF
FITNESS FOR A PARTICULAR PURPOSE, USE, OR APPLICATION, AND ALL OTHER OBLIGA-
TIONS OR LIABILITIES ON THE PART OF THE SELLER, UNLESS SUCH OTHER WARRANTIES,
OBLIGATIONS OR LIABILITIES ARE EXPRESSLY AGREED TO IN WRITING BY SELLER.
WARRANTY REPLACEMENT AND REPAIRS
All claims under warranty must be made promptly after occurrence of circumstances giving rise to
thereto and must be received with in the applicable warranty period by seller or its authorized representa-
tive. Such claims must be documented on a PTI *Field Failure Report with a full description of the
circumstances giving rise to the claim. Before any products are returned for repair and/or adjustment,
written authorization form seller or its authorized representative for the return and instructions as to how
and where these products should be shipped must be obtained — This is to include a Return Authorization
(RA) number provided by the seller or authorized representative, this must accompany ALL returns.
Any product returned to seller for the examination shall be sent prepaid via the means of transportation
indicated as acceptable by seller. Seller reserves the right to reject any warranty claim not promptly
reported and any claim on any item that has been altered, i.e. circuit modifi cations, components removed,
or has been shipped by non acceptable means of transportation. When a product has been returned for
examination and inspection, or for any other reason, customer shall be responsible for all damage resulting
from improper packaging or handling, and for loss in transit, notwithstanding any defect or nonconformity
in the product. In all cases the seller has sole responsibility for determining the cause and nature of
the failure, and the Seller’s determination with regard thereto shall be fi nal. If it is found that Seller’s
Product has been returned without cause and is still serviceable, customer will be notifi ed and the Product
returned at its expense, in addition, a charge for testing and examination may, in Sellers sole discretion
be made on Products so returned.
*A Field Failure Report is included at the end of this manual — Additional Field Failure Reports can be obtained by calling