Specifications

Owners Manual

www.picomacom.com

PICO MACOM

PICO-PRO/Q

Warranty

Warranty Limitations

This warranty excludes coverage of damage or inoperability resulting from (1) use or installation other than in strict

accordance with Pico Macom’s written instructions, (2) disassembly or repair by someone other than Pico Macom or a

Pico Macom authorized repair center, (3) misuse, misapplication or abuse, (4) alteration, (5) lack of reasonable care or

(6) wind, ice, snow, rain, lightning, power surges, excessive heat, or any other weather conditions or acts of God. Pico

Macom’s warranty with respect to third-party proprietary sub-assembly modules and/or private-label products are limited

to the duration and terms of third-party vendors’ warranty. Pico Macom shall in no event and under no circumstances be

liable or responsible for any consequential, indirect, incidental, punitive, direct or special damages based upon breach of

warranty, breach of contract, negligence, strict tort liability or otherwise or any other legal theory, arising directly or

indirectly from the sale, use, installation or failure of any product acquired by buyer from Pico Macom. This limited

warranty extends to the original purchaser. Pico Macom reserves the right to modify or discontinue this warranty at Pico

Macom’s sole discretion without notification. No other warrantees are expressed or implied.

Damage or Shortage Claims

Our shipping staff carefully packs and ships your orders in compliance with common carriers’ requirements. Please make

note of any obvious damage or shortage on the freight bill or carrier’s receipt next to your signature. The carrier’s agent

must too sign acknowledging the loss. Failure to do so may result in the carrier’s refusal to honor the claim. Please open

your order immediately upon receipt to check for concealed damage and compare the packing list to the items shipped.

If damaged, keep the original shipping cartons for possible inspection by the carrier. You must report claims for loss or

damage within 3 days of delivery, while claims for erroneous charges or price corrections must be presented within 30

days of invoice date.

Returning Shipped Items

To return any shipped items, including those shipped for warranty repairs or credit, call our Customer Service desk to

request a Return Merchandise Authorization (RMA) number. Please reference the original invoice number and purchase

date, and product serial number (if any). Be certain to mark the RMA number on the package boldly and legibly. Unless

we specify a different carrier, please ship your returned items to us via UPS freight prepaid and fully insured. If returned

for credit, we will promptly process your request upon receipt of your return order.

Our Return Policy: Your Satisfaction Guaranteed

Our goal is your complete satisfaction. If for any reason, our products were not quite what you anticipated, simply call

your customer service rep and we will be happy to assist you in replacing or returning the order. You may return current,

non-discontinued items for full credit for up to 30 days from invoice date. Our requirements are simple: Excepting

defective items, the products must be returned in their original packaging and in re-salable condition. Restocking fees

may otherwise apply beyond this period or if products are not returned in their original condition. Please contact your

customer service rep for more information.