User's Manual

8. Limited Warranty & Support Policy

Warranty:

Gait Up offers 12 months parts and labour on Physilog® starting from the date of delivery. If

within one year from the date of delivery to the customer the equipment does not comply with

the foregoing Limited warranty, Gait Up will at Gait Up’s option, repair, replace or refund the

purchase price of the defective equipment free of charge to the customer. Customers requesting

repair, replacement or refund are required to ship, the Physilog® to Gait Up. As a condition of this

warranty, customers must contact Gait Up’s customer service for instructions on and approval of

shipment prior to returning any defective Physilog®. The warranty shall not apply to any product

or component thereof which has been repaired or altered by anyone other than Gait Up in any

manner so as, in Gait Up’s judgement, to affect its service ability, or any product been subject to

alteration, accident, misuse, abuse, neglect or abnormal wear. Gait up warrants solely to the

original purchaser (customer). Only the terms expressed in this warranty shall apply and no

distributor, corporation or individual is authorized to amend, modify or extend this warranty in

any way.

Gait Up shall have no liability for any consequential, incidental or special damages by reason of

any act or omission or arising out of or in connection with the equipment or its rental, delivery,

installation, maintenance, operation, performance or use, including without limitation any loss

of use, lost revenue, lost profits or a cost associated with downtime. The obligations contained in

this paragraph continue beyond the term of this limited warranty.

Physilog® and Gait Analysis Software are not considered as proper Medical Devices, since they do

not support directly diagnosis, but they provide data which have to be analysed and approved

by medical doctors for them to make their diagnosis. Reclamations regarding medical devices

will not be considered.

Support Policy:

Support does not include:

⋅ support for 3rd party hardware, software, mailing lists or web content

⋅ writing or debugging customer applications and deployments

⋅ detailed explanations of the engineering principles behind our software and hardware

⋅ support for systemic problems beyond the scope of the actual Physilog® and existing systems

software (IT issues, computer operation)

⋅ support for customers whose conduct fails to meet professional standards

Occasionally we engage in more interactive support or consulting. Interactive support is a

customer courtesy and is provided at Gait Up’s discretion. It does not invalidate the support

policy described above. There is no guarantee of performance, timeliness, or establishment of a

Physilog 6S V1.1B user manual v0.0.2 Date: 08.12.2021