029-0235-02/V1.01/2012-09/misyst Printed in Switzerland © Phonak AG All rights reserved Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany www.phonak.
Phonak Bolero Q User Guide
Contents 5 2. Important safety information: Please read before operating your hearing aid for the first time 6 2 1. Welcome 2.1 Hazard warnings 6 2.2 Information on product safety 9 3. Hearing aid description 11 4. Step-by-step instructions for using the hearing aid 16 Step 1. Getting to know your hearing aid 16 Step 2. Battery preparation 19 Step 3. Inserting the battery 20 Step 4. Turning on the hearing aid 21 Step 5. Inserting the hearing aid 22 Step 6.
Step 9. Turning off the hearing aid 33 Step 10. Changing the battery 33 Step 11. Changing the battery in hearing aids with a secured battery compartment 34 5. Care and maintenance 36 6. Troubleshooting 39 7. Wireless Accessories and FM systems 41 7.1 Wireless accessories 41 7.2 FM systems 42 8. Service and warranty 44 9. Compliance information 46 10.
This user guide is valid for: Wireless models Phonak Bolero Q90-M312 Phonak Bolero Q90-M13 Phonak Bolero Q90-P Phonak Bolero Q90-SP Phonak Bolero Q70-M312 Phonak Bolero Q70-M13 Phonak Bolero Q70-P Phonak Bolero Q70-SP Phonak Bolero Q50-M312 Phonak Bolero Q50-M13 Phonak Bolero Q50-P Phonak Bolero Q50-SP 4
1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.
2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. 2.
!! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). !! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children, mentally challenged people and pets. If batteries are swallowed, consult your physician immediately! !! If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accelerated accumulations of ear wax occur, please check with your hearing care professional or physician.
2. Important safety information !! The hearing aid contains small parts that can cause choking, if swallowed by children. Keep out of reach of children, mentally challenged people and pets. If swallowed, consult a physician or hospital immediately. !! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock.
2.2 Information on product safety II For your M312, P and SP hearing aid only: Never immerse your hearing aid in water! Protect it from excessive moisture. Always remove your hearing aid before showering, bathing, or swimming, as the hearing aid contains sensitive electronic parts. II For your M13 hearing aid only: Your hearing aid is resistant to water, sweat and dust under the conditions listed in chapter 5.
2. Important safety information your hearing aid after use. Store the hearing aid in a safe, dry and clean place. II Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. II Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid skin irritation. You can return used batteries to your hearing care professional. II Remove the battery if you are not using your hearing aid for a long period of time.
3. Hearing aid description The following user instructions describe different hearing aid models: The M312, M13, P and SP hearing aids. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use. The following table shows what battery you need for your hearing aid model.
3.
P and SP models Option B: with dome Option C: with SlimTip a a d b c a b c d e e Hearing tube Earmold: Dome (detachable) Retention Earmold: SlimTip (detachable) Removal handle 13
3.
M312 and M13 model Option B: with dome Option C: with SlimTip a a b d c a b c d e e Hearing tube Earmold: Dome (detachable) Retention Earmold: SlimTip (detachable) Removal handle 15
4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1. Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel and operate the controls later on when wearing the hearing aid.
P and SP models To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig. 1b). Program button Fig.
4. Using the hearing aid M312 and M13 models Your hearing care professional can configure the push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig. 1c). Left hearing aid Decrease volume Fig.
In order to change a hearing program, press the button (Fig. 1d). Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig.
4. Using the hearing aid Step 3. Inserting the battery Take the hearing aid in your hand and open the battery door (Fig. 3a). Insert the battery so that you see the + symbol on the battery (Fig. 3b). Fig. 3a 20 Fig.
Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4). Fig. 4 II Open and close the battery compartment gently and carefully. II Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged.
4. Using the hearing aid The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. The instructions apply for all hearing aid models. The type of earmold determines how the hearing aid is inserted. II Each hearing aid is individually programmed for your right or left ear.
Step 5.1 Identifying the hearing aid for the right and left ear Side indicator: right = red left = blue Fig.
4. Using the hearing aid Step 5.2 Inserting the hearing aid with classic earmold Before inserting the earmold, check that the earmold tube is slided over the hearing aid hook correctly. With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig. 5b). Take the earmold up to your ear (Fig. 5b). Place the ear canal part of the earmold into your ear canal (see the part circled in green (Fig. 5b).
If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear. You know it fits correctly if, when doing so, you feel the contour of the bowl of the ear and not the hearing aid (Fig. 5e). In the beginning, please use a mirror to check. Fig. 5e You have now successfully inserted the right hearing aid.
4. Using the hearing aid Step 5.3 Inserting the hearing aid with a dome Before inserting the dome, check that it is correctly attached to the tube (dome length is completely sliced over the tube). With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig. 5f). Take the hearing tube between your thumb and forefinger. Insert the dome deep enough into the ear canal so that the hearing tube lies flat on your ear (Fig. 5g).
If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1). Step 5.4 Inserting the hearing aid with a SlimTip Follow the instructions in step 5.3, as this procedure is identical.
4. Using the hearing aid Step 6. Adjusting the volume control behind the ear To increase the volume on a P or SP model (for the M312 or M13 model refer to page 29) press the volume control upwards. To decrease it, press the volume control downwards using your forefinger. Use your thumb to lightly support the hearing aid (Fig. 6a). Increase volume Decrease volume Fig.
Your hearing care professional can configure your hearing aid push button as either a volume control or a program selector. To increase the volume on a M312 or M13 model, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid. Use your thumb to lightly support the hearing aid (Fig. 6b). Left hearing aid Decrease volume Right hearing aid Increase volume Fig.
4. Using the hearing aid Step 7. Selecting the hearing program behind the ear In order to select or change a hearing program with a P or SP hearing aid, press the program button displayed (Fig. 7a). For a M312 or M13 hearing aid press the program button displayed (Fig. 7b). Fig. 7a: P and SP models Fig. 7b: M312 and M13 models If you press it again, you change to the next program. A signal indicates the change.
Step 8. Removing the hearing aid Step 8.1 Removing the hearing aid with classic earmold Take the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig. 8a). Fig. 8a Use your thumb and forefinger to grasp the earmold in your ear (not the tube!) and gently remove it from your ear (Fig. 8b). Fig.
4. Using the hearing aid Step 8.2 Removing the hearing aid with a dome Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig. 8c). Fig. 8c !! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal. Step 8.3 Removing the hearing aid with SlimTip Follow the instructions in step 8.
Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9). Fig. 9 Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter. We recommend that you always keep a spare battery on hand.
4. Using the hearing aid Step 11. Changing the battery in an M13 hearing aid with a secured battery compartment The M13 hearing aid has the option to be fitted with a secured battery compartment if needed for safety reasons. Use a pen tip and put it into the notch shown (Fig. 11a). Push the battery compartment downwards until it is open (Fig. 11b). Fig. 11a Fig. 11b Push the battery out of the battery compartment with the tip of a pen (Fig. 11c).
Fig. 11c Fig. 11d Fig. 11e Fig. 11f Close the battery compartment properly and check that it can’t be opened by hand (Fig. 11f).
5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. For your M312, P and SP hearing aid only: Never wash or clean the microphone inputs (see chapter 3). Doing so could cause it to lose its special acoustic features.
SS After exposure to water, sweat or dust, the hearing aid is cleaned and dried. SS The hearing aid is used and maintained as described in this user guide. II M13 hearing aids modified with either the designintegrated FM receiver or the secured battery compartment are also WaterResistant. II M13 hearing aids modified with a battery compartment allowing use of an audio shoe and universal FM receiver, are no longer WaterResistant.
5. Care and maintance Daily Inspect the earmold and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules. Weekly Clean the earmold (dome or SlimTip) with a soft, damp cloth or with a special cleaning cloth for hearing aids.
6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earpiece for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.
6. Troubleshooting Whistling Check whether the earmold is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician. For your M13 hearing aid only: Hearing aid stops working after contact with water Rinse the hearing aid in fresh water and dry it with a soft cloth or tissue.
7. Wireless Accessories and FM systems 7.1 Wireless accessories Phonak has developed a broad range of wireless accessories for a convenient control of your hearing aid. It includes remote controls, wireless audio streaming devices for connection to TV (via TVLink), cell phones etc.
7. Wireless Accessories and FM systems 7.2 FM systems FM systems are wireless communication systems, consisting of a transmitter and a receiver. For more information, please visit www.phonak.com or ask your hearing care professional. If you already have an FM system and need additional information, please consult the relevant user instructions.
Transmitter: placed close to the speaker or connected to the sound source (Cell phone, TV etc.), transmitting the sound over distance to the receiver directly without disruptive background noises. Receiver: worn by the listener (neckloop) or connected directly to the Behind-The-Ear hearing aids. Receiver MP3 Player/ Audio source* Transmitter Receiver TV Cell phone * Non wireless audio sources can be connected by wiring directly to the transmitter.
8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. 8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
9. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed in chapter 1 are certified under: M312 hearing aid M13 hearing aid USA FCC ID: KWC-WHSSAN1 KWC-WHSSANQ Canada IC: 2262A-WHSSAN1 2262A-WHSSANQ P and SP hearing aids USA FCC ID: KWC-WHSBTE1 Canada IC: 2262A-WHSBTE1 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
10. Information and explanation of symbols C xxxx P With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
10. Information and explanation of symbols EMC and Radio communications compliance label Australia. R This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. ! This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. I Important information for handling and product safety.
Transport and storage conditions Temperature: -20° to +60° Celsius (-4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa T The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
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