(V90/V70/V50/V30) Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com Your hearing care professional: 029-0334-02/V1.
Contents Your hearing aid 1. Your hearing aid details 2. Welcome 3. Quick guide 4. Parts of the hearing aid Using the hearing aid 5. Left & right hearing aid markings 6. On/Off 7. Batteries 8. Putting on the hearing aid 9. Removing the hearing aid 10. Push button 11. Volume control Further Information 12. Care and maintenance 13. Wireless accessories 14. Service and warranty 15. Compliance information 16. Information and description of symbols 17. Troubleshooting 18.
2. Welcome Your new hearing aid was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.
3. Quick guide On/Off Left & right hearing aid markings On Off Blue marking for left hearing aid. Red marking for right hearing aid. Audéo V-10, V-312, V-312T Audéo V-13 Push button The push button on your hearing aid can have various functions. The function for your hearing aid is indicated in your individual instructions. Changing batteries Volume control 1 Remove the sticker from the new battery. 6 2 Open the battery door.
Tube Anchor (optional) Push button Battery door Speaker (without earpiece attached) 8 Audéo V-13 Audéo V-10 The pictures below show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” in chapter 1. • Or comparing your hearing aid with the models shown below. Pay attention to the shape of the hearing hearing aid and if a volume control is present. Audéo V-312 & V-312T 4.
5. Left & right hearing aid markings 6. On/Off The battery door is also the on/off switch. 1 1 Open the battery door. To do this, pull down on the ridge at the bottom of the hearing aid. Closed battery door = hearing aid is on 2 There is a red or blue marking inside the battery door. This will tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Audéo V-10, V-312, V-312T 10 Audéo V-13 Red marking for right hearing aid.
. Batteries hearing aid settings and battery). We recommend that you always have a new battery on hand. 1 2 Remove the sticker from the new battery. Open the battery door. 3 Place battery in the battery door with the “+” symbol facing upwards. If it is difficult to close the battery door: Check the battery is inserted correctly and the “+” symbol is facing upwards. If the battery is not inserted correctly, the hearing aid will not work and the battery door can be damaged.
. Putting on the hearing aid 1 Place the hearing aid behind your ear. 2 Insert the earpiece into your ear canal. 9. Removing the hearing aid 1 Pull on the bend of the tube and remove the hearing aid from behind the ear. In very rare cases, your earpiece can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the earpiece does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal.
10. Push button 11. Volume control The push button on your hearing aid can have various functions or is not active. This depends on the programming of the hearing aid, which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this printout. To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards. The volume control can be disabled by the hearing care professional.
12. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline. Further information regarding product safety, see chapter 18.2. General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
13. Wireless accessories Daily Inspect the earpiece for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules. A range of Phonak accessories are available for you to use with your hearing aid.
14. Service and warranty Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
15. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
16. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 18.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
. Troubleshooting Problem Hearing aid not functioning Causes Flat battery Blocked speaker/earpiece Battery not inserted correctly Hearing aid switched off What to do Change battery (chapter 3 + 7) Clean speaker opening/earpiece Insert battery correctly (chapter 3 + 7) Switch hearing aid on by completely closing the battery door (chapter 6) Hearing aid whistles Hearing aid not inserted correctly Cerumen in ear canal Insert hearing aid correctly (chapter 8) Contact your ENT/GP or hearing care professio
. Important safety information 18.1 Hazard warnings Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal. 36 Hearing programs in the directional microphone mode reduce background noises.
18.2 Information on product safety Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! Phonak hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: • Medical or dental examination with X-ray (also CT scan). • Medical examinations with MRI/NMRI scans, generating magnetic fields. • Hearing aids don’t need to be removed when passing security gates (airports etc.).
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