EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany www.phonak.
Custom in-the-ear hearing system User Guide
Contents 1. Welcome 4 2. Important information: Please read before operating your hearing system for the first time 6 Hazard warnings 6 Information on product safety 8 3. Hearing system description 10 4. Step-by-step instructions for using the hearing system 13 2 Step 1. Getting to know your hearing system 13 Step 2. Battery preparation 16 Step 3. Inserting the battery 16 Step 4. Turning on the hearing system 17 Step 5. Inserting the hearing system 18 Step 6.
Step 8. Removing the hearing system 23 Step 9. Turning off the hearing system 25 Step 10. Changing the battery 25 5. Care and maintenance 26 6. Troubleshooting 29 7. Wireless Accessories and FM systems 31 8. Service and warranty 33 9. Compliance information 34 10.
1. Welcome Your new hearing system is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing system offers the most modern digital hearing technology currently available on the market. Phonak has implemented this hearing technology into hearing systems that are simple and easy to use. Many automatic functions offer maximum sound quality, the highest speech clarity, and optimal hearing comfort in almost all hearing situations.
If you have any questions, please consult your hearing care professional. Phonak - life is on www.phonak.
2. Important information Please read the information on the following pages before using your hearing system. A hearing system will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing system does not permit a user to attain full benefit from it. The use of a hearing system is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. 2.
Hearing system batteries are toxic if they are swallowed! Keep out of reach of children and pets. If batteries are swallowed, consult your medical physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g.
2. Important information 2.2 Information on product safety Never immerse your hearing system in water! Protect it from excessive moisture. Always remove your hearing system before showering, bathing, or swimming. Protect your hearing system from the heat (never leave it near a window or in the car). Never use a microwave or other heating devices to dry your hearing system. Ask your hearing care professional about suitable drying methods.
Always use new batteries for your hearing system. You can return used batteries to your hearing care professional. Remove the battery if you are not using your hearing system for a long period of time. X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your hearing systems. We recommend that you remove them before undergoing X-ray procedures and keep them outside the room. Do not use your hearing system in areas where electronic equipment is prohibited.
3. Hearing system description The following user instructions describe three hearing system models: CIC/MC (Completely in the canal/Mini canal) models that sit deep in the ear canal, ITC/HS (In the canal/Half shell) models that are situated in the ear canal or in the bowl of the ear, and FS (Full shell) models that are situated only in the bowl of the ear. On the following pages use the labeled drawings to identify the hearing system that you use.
CIC/MC-model d e f c g b a a b c d e f g h h Custom made shell Receiver (sound outlet) and wax protection system Battery compartment with ON/OFF switch Program switch (optional)* Protected microphone inlet Removal handle (CIC/MC) Right or left indicator (right=red, left=blue) Vent * A volume control is also optional; it is not shown here.
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4. Step-by-step instructions for using the hearing system The following chapter provides step-by-step instructions on how to use your hearing system. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1. Getting to know your hearing system Take the hearing instrument in your hand and try out the hearing system controls.
4. Using the hearing system Turn the volume control to change the volume (Fig 1a). left ear right ear louder louder softer softer Fig. 1a The direction you have to turn the volume control when wearing the system in the ear is shown in step 6 in this section.
Your hearing care professional can configure your hearing system (push) switch as either a volume control or a program selector. In order to change a hearing program, press the switch displayed (Fig. 1b). Fig. 1b To increase the volume, press the switch on your right hearing system. To decrease the volume, press the switch on your left hearing system* (Fig. 1c). Decrease volume Increase Volume Left hearing system Right hearing system Fig.
4. Using the hearing system Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig. 2 Step 3. Inserting the battery Take the hearing system in your hand (Fig. 3a) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b). Fig. 3a 16 Fig.
Step 4. Turning on the hearing system Switch on the hearing system by closing the battery compartment (Fig. 4). Fig. 4 Open and close the battery compartment gently and carefully. If you feel resistance when closing the battery compartment, check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing system will not work and the battery compartment can be damaged. The hearing system is now switched on.
4. Using the hearing system Step 5. Inserting the hearing system This step shows you how to correctly insert the hearing system. Each hearing system is individually programmed for your right or left ear. For the first step identify right and left so you will be able to insert your hearing system in the correct ear. Step 5.1 Identifying the hearing systems for the right and left ear The color mark is located on the shell (the text is printed in red or blue): right = red left = blue Fig.
Step 5.2 Inserting the hearing system (all models) With your right hand, take your hearing system for the right ear (red mark on the hearing system, see step 5.1) between your thumb and forefinger (Fig. 5b). Insert the tip of the hearing system into the ear canal (see the part circled in green in Fig. 5b). Carefully pull on your earlobe and push the hearing system into the correct position. Ensure that it is positioned securely. In the beginning, please use a mirror to check. Fig.
4. Using the hearing system You have now successfully inserted the right hearing system. Now insert your left hearing system in the same way (marked in blue, see step 5.1) Step 6. Adjusting the volume in the ear To increase the volume (possible only on models with an optional volume control), turn the volume control forward. To decrease it, turn the volume control backward using your forefinger (Fig. 6a). Left ear Right ear Louder Louder Softer Fig.
Your hearing care professional can configure your hearing system (push) switch as either a volume control or a program selector. To increase the volume, press the switch on your right hearing system. To decrease the volume, press the switch on your left hearing system. Decrease volume Increase volume Left hearing system Right hearing system Fig.
4. Using the hearing system Step 7. Selecting the hearing program in the ear To change a hearing program (possible only in models with an optional program switch), press the program switch shown (Fig. 7). Fig. 7 If you press it again, you change to the next program. A signal indicates the change. A signal tone can only be easily heard if you have turned on the hearing system and you are wearing it correctly in the ear.
Step 8. Removing the hearing system The following steps describe how to easily remove the hearing system either with or without the removal line. Step 8.1 Removing the hearing system with a removal handle Hold the removal handle between the thumb and index finger, and carefully pull the hearing system up and out of the ear (Fig. 8a). Fig.
4. Using the hearing system Step 8.2 Removing the hearing system without a removal handle Fig. 8b Put your thumb behind your lobe (directly behind the hard cartilage, Fig. 8b) and gently press your ear upward to push the hearing system out of the canal. In order to help it along, make chewing movements with your jaw. Grasp the protruding hearing system and remove it, (Fig. 8c). Fig.
Step 9. Turning off the hearing system You can turn off your hearing system by opening the battery compartment (Fig. 9). Fig. 9 Step 10. Changing the battery Before the battery is completely empty, your hearing system will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery. The battery warning signal is repeated every half hour. We recommend that you always keep a spare battery on hand.
5. Care and maintenance Diligent and routine care of your hearing system contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing system from your ear, because these products may damage it.
Daily Daily cleaning and the use of a drying system is highly recommended. “C&C line” from Phonak is a complete set of cleaning products. Your hearing care professional will be glad to advise you. Never use household cleaning products (washing powder, soap, etc.) to clean your hearing systems. If your hearing system is performing weakly or fails to operate, clean or replace the wax guard system.
5. Care and maintenance SmartGuard (optional) SmartGuard is a unique wax protection system developed by Phonak. The unique membrane design completely protects your hearing system from wax and moisture. Please ask your hearing care professional for further information. Fig.
6. Troubleshooting Hearing systems sound softer than usual / no sound Clean the wax protection system or replace it. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional. Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts.
6. Troubleshooting Whistling Check whether the hearing system is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing system and consult with your hearing care professional. If the problem is serious, please contact your physician.
7. Wireless Accessories and FM systems 7.1 Wireless accessories* Phonak has developed a broad range of wireless accessories that allow you to best use and discreetly control your hearing system. These include, for example, remote controls, wireless connection modules to the TV and computer, and much more. Programs and accessories that can help you make phone calls simply and more comfortably are also included in this product range. 7.
7. Wireless Accessories and FM systems If you already have an FM system and need additional information on using this system, please consult the relevant user instructions on the FM transmitter or the FM receiver. For more information, please visit www.phonak.com, or ask your hearing care professional. * Possible only for models with this option integrated, check with your hearing professional.
8. Service and warranty Phonak offers you a comprehensive, worldwide warranty, valid starting from the date of purchase. Please ask your hearing care professional about the term of the warranty valid in the country of purchase. The warranty covers repairs in case of processing and material errors.* No warranty claims will be considered if the hearing system shows normal wear and tear, improper handling or care, exposure to chemicals, immersion in water or undue stress.
9. Compliance information Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
The hearing instrument described in this user guide is certified under: USA Canada FCC ID: KWC-WHSITE1 IC: 2262A-WHSITE1 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
10. Information and description of symbols XXXX With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications transmitters. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
10. Information and description of symbols This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
Transport and storage conditions During transport or storage, the temperature should not exceed the limit values of –20°/60° Celsius and relative humidity of 65% for a long period of time. The air pressure – range between 500 and 1100 hPa is appropriate. The symbol with the crossed-out garbage bin is to make you aware that this hearing system may not be thrown away as normal household waste.
For the US market only, complies with the FDA regulations Warning to Hearing Aid Dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions: (i) Visible congenital o
(vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user. (This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels (dB).
For US market only conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
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