Phonak Sky V TM (V90/V70/V50/V30) User Guide
This user guide is valid for: Wireless models Phonak Sky V90-M Phonak Sky V90-P Phonak Sky V90-SP Phonak Sky V90-UP Phonak Sky V90-RIC Phonak Sky V70-M Phonak Sky V70-P Phonak Sky V70-SP Phonak Sky V70-UP Phonak Sky V70-RIC Phonak Sky V50-M Phonak Sky V50-P Phonak Sky V50-SP Phonak Sky V50-UP Phonak Sky V50-RIC Phonak Sky V30-M Phonak Sky V30-P Phonak Sky V30-SP Phonak Sky V30-UP Phonak Sky V30-RIC CE mark applied 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 2016 201
Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional.
Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
Contents Your hearing aid 1. Quick guide 2. Parts of the hearing aid Using the hearing aid 3. Left & right hearing aid markings 4. On/Off 5. Batteries 6. Putting on the hearing aid 7. Removing the hearing aid 8. Push button/indicator light 9. Volume control Further Information 10. Roger for conversation in noise and over distance 11. Use of Roger receiver 12. Other wireless accessories 13. Care and maintenance 14. Service and warranty 15. Compliance information 16.
19. Important information: Cell phones 60 20.
1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Sky V-M Sky V-P, V-SP, V-UP, V-RIC Changing batteries Sky V-P, V-SP, V-UP Sky V-M / V-RIC 1 Remove the sticker from the new battery and wait two minutes. 8 2 Open the battery door. For secured battery doors refer to chapter 5.2. 3 Place battery in the battery door with the “+” symbol facing upwards.
On/Off For instruction for secured battery doors refer to chapter 5.2. On Off Push button/indicator light The push button on your hearing aid can have various functions. For indicator light refer to chapter 8. Volume control Sky V-P, V-SP, V-UP and V-RIC: To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards.
2. Parts of the hearing aid The pictures below show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Or comparing your hearing aid with the following shown models. Pay attention to the shape of the hearing aid and if a volume control is present.
Sky V-M * Push button Tube Battery door Earpiece: dome (detachable) Anchor Sky V-P *, V-SP * & V-UP * Hook / sound output Push button Volume control Battery door Classic earmold (detachable) * Also available with secure solution for children below 36 months, refer to chapter 5.
Sky V-RIC Tube Push button Volume control Anchor (optional) Battery door Speaker (without earpiece attached) Sky V-RIC is not recommended for the use with children below 8 years.
3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. Sky V-M Sky V-P, V-SP, V-UP, V-RIC Blue marking for left hearing aid. Red marking for right hearing aid.
4. On/Off The battery door is also the on/off switch. To open secured battery doors refer to chapter 5.2. 1 Closed battery door = hearing aid is on 2 Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.
5. Batteries 5.1 Insert battery (standard battery doors) Sky V-P, V-SP, V-UP Sky V-M, V-RIC 1 2 Remove the sticker from the new battery and wait two minutes. Open the battery door. 3 Place battery in the battery door with the “+” symbol facing upwards. If the battery door is secured for smaller children continue to read the important information below, and refer to specific instructions in chapter 5.2 for inserting the battery.
Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand. Replacement battery This hearing aid requires zinc-air batteries. Identify the correct battery size (312, 13 or 675) by: • Checking “Your hearing aid details” on page 3. • Checking the marking on the inner side of the battery door. • Checking the following table.
Please ensure you use the correct type of battery in your hearing aids (zinc-air). Please also read chapter 18.2 for further information on product safety. 5.2 Insert battery with a secured battery door All Sky V models (except Sky V-RIC) can be fitted with a secured battery door if needed for safety reasons (children below 36 months). Before starting, please read the important information in chapter 5.1 regarding batteries. 1 Remove the sticker from the new battery and wait two minutes.
4 Place battery in the battery door with the “+” symbol facing upwards. The battery is only secured when the battery door is closed properly. Always check after closing, that the battery door can’t be opened by hand.
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold 1 Take the earmold up to your ear and place the ear canal part into your ear canal. 2 Place the hearing aid behind your ear. 3 Insert the upper part of the earmold into the upper part of the bowl of your ear.
6.2 Putting on the hearing aid with dome, SlimTip or cShell 1 Place the hearing aid behind your ear. 2 Insert the earpiece into your ear canal. 3 If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold 1 Lift the hearing aid above the upper part of your ear. 2 Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.
7.2 Removing the hearing aid with dome, SlimTip or cShell 1 Gently pull on the bend of the tube and remove the hearing aid from behind the ear. In very rare cases, your earpiece can remain in your ear canal when removing the hearing aid from the ear. In the unlikely case that the earpiece does get stuck in your ear canal, it is strongly recommended to see a medical specialist for safe removal.
8. Push button/indicator light The push button on your hearing aid can have various functions or may not be active. This depends on the programming of the hearing aid which is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for this. Optional indicator light integrated in push button Parents and caregivers of infants and young children can easily be informed about the hearing aid status with an optional indicator light (all models except Sky V-RIC).
The complete list of the hearing aid status is shown below. Please ask your hearing care professional to mark what has been activated accordingly.
9. Volume control Sky V-P, V-SP, V-UP and V-RIC only: To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards. The volume control can be disabled by the hearing care professional.
10. Roger for conversation in noise and over distance TM Roger accessories help communication in noise and over distance by wirelessly sending the speaker’s voice directly to your hearing aids. Roger includes both a microphone and receiver. Some Roger microphones also support input from audio sources via Bluetooth® or cable. Microphone: worn or placed close to the speaker, or connected to the audio source, directly transmits the sound to your receiver without disruptive background noises.
Roger wireless microphone Hearing aid with Roger receiver Listener Speaker Ask your hearing care professional for a Roger demo and more information.
11. Use of Roger receiver 11.1 Design-integrated Roger receiver Phonak Sky V-P / V-SP / V-UP / V-RIC can be equipped with a design-integrated Roger receiver. With the design-integrated receiver attached, the hearing aid offers all functionalities and usability as without the receiver. The hearing aid with the design-integrated receiver is water resistant, refer to chapter 13.
11.2 Audio shoe and Roger X receiver Hearing aid Audio shoe (removable part) Battery door Roger X receiver (removable part) With the audio shoe and Roger X receiver attached, the hearing aid offers the same functionalities and usability as without the receiver with one important exclusion: Your hearing aid with the audio shoe is no longer water resistant.
Attach the audio shoe 1 Push the audio shoe towards the bottom of the hearing aid. Match the grooves of both parts. 2 Push until it snaps into place and is properly attached to the hearing aid. A Roger X receiver can now be attached.
Attach the Roger X receiver 1 Push the three pins of the Roger X receiver into the three sockets of the audio shoe. The Roger X receiver is correctly attached when it is clicked into place. Please refer to the specific receiver user instruction for further information. To hear immediately the Roger microphone signal when required, Phonak recommends to leave the Roger X receiver attached when not in use.
Remove the audio shoe 1 Take the hearing aid between thumb and forefinger. Pull the locking system on the audio shoe back. 2 Pull the audio shoe upwards with the other hand. The audio shoe is now removed from the hearing aid.
12. Other wireless accessories A range of Phonak accessories are available for you to use with your hearing aid. Phonak RemoteMic*** Cell phone Phonak EasyCall II with cell phone Phonak streaming device* MP3 Player/ Audio source** Phonak PilotOne II remote control Phonak DECT II phone Phonak TVLink II connected to TV * The Phonak ComPilot II with neckloop or ComPilot Air II with clip to attach to clothing. They also have basic remote control functionalities.
13. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline. For further information regarding product safety, see chapter 18.2. General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried. • The hearing aid is used and maintained as described in this user guide. Hearing aids with the design-integrated Roger receiver are also water resistant.
Daily Inspect the earpiece and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth or use the small brush provided in the hearing aid hard case. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.
14. Service and warranty Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds and external receivers.
Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
15. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed on page 2 are certified under: Phonak Sky V-M (V90/V70/V50/V30) USA FCC ID: KWC-WHSBTEM Canada IC: 2262A-WHSBTEM Phonak Sky V-P (V90/V70/V50/V30) USA FCC ID: KWC-WHSBTEP Canada IC: 2262A-WHSBTEP Phonak Sky V-SP (V90/V70/V50/V30) USA FCC ID: KWC-BTEVSP Canada IC: 2262A-BTEVSP Phonak Sky V-UP (V90/V70/V50/V30) USA FCC ID: KWC-BTEVUP Canada IC: 2262A-BTEVUP Phonak Sky V-RIC (V90/V70/V50/V30) USA FCC ID: KWC-WHSRIC4 Canada IC: 2262A-WHSRIC4 40
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver.
16. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/ EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. During transportation keep dry.
Operating conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides. The hearing aids are classified IP68 (depth of 1 meter for 60 minutes) and designed to be used in all daily life situations. Therefore you do not have to worry about getting the hearing aids exposed to a rain shower or sweat.
Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 19.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
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What to do Change battery (chapter 1 + 5) Clean speaker opening/earpiece Insert battery correctly (chapter 1 + 5) Switch hearing aid on by completely closing the battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your ENT/GP or hearing care professional Decrease volume (chapter 8 + 9) Change battery (chapter 1 + 5) Clean speaker opening/earpiece Turn volume up if volume control available (chapter 8 + 9) Contact you hearing care professional Change battery within the next 30 minutes (c
18. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading.
18.1 Hazard warnings The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person. They should not be used by any other person as they could damage hearing. Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.
Tamperproof (secured) solutions for the battery door, ear hook and design-integrated Roger receiver (if used) must be attached for children younger than 36 months to prevent accidental swallowing of the battery or small parts of the device. In case one of these secured mechanisms is damaged by applying too much force or using an inappropriate tool, the device should be brought to your hearing care professional for repair or exchange.
Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. Phonak Sky V-RIC model is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately.
be caused by power lines, electrostatic discharge, airport metal detectors etc. Keep magnets (i.e. battery handling tool, EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant. it is strongly recommended to see a medical specialist for safe removal. Hearing instruments should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities.
18.2 Information on product safety Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! Phonak hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids. The table in chapter 5 explains exactly which type of battery your particular hearing aids require. Remove the battery if you are not using your hearing aid for a long period of time.
Do not use your hearing aid in areas where electronic equipment is prohibited.
19. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions.
Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
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(i) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (ii) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (iii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (iv) Pain or discomfort in the ear.
Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists. The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased.
you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid. Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician.
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www.phonak.com Your hearing care professional: 029-0370-03/V1.
