Phonak Sky Q Q90, Q70, Q50 User Guide
Contents 1. Welcome 5 2. Important safety information: Please read before operating your hearing aid for the first time 6 Hazard warnings Information on product safety 6 10 13 4. Step-by-step instructions for using the hearing aid 19 2 3. Hearing aid description Step 1. Getting to know your hearing aid 19 Step 2. Battery preparation 22 Step 3. Inserting the battery 23 Step 4. Turning on the hearing aid 24 Step 5. Inserting the hearing aid 25 Step 6.
Step 10. Changing the battery 38 Step 11. Changing the battery in an UltraPower or SuperPower hearing aid with a secured battery compartment 39 Step 12. Changing the battery in a M13 or RIC hearing aid with a secured battery compartment 44 5. Care and maintenance 46 6. Troubleshooting 50 7. Wireless accessories description 52 8. Service and warranty 62 9. Compliance information 64 10. Information and description of symbols 67 11. Important information: Cell phones 70 12.
This user guide is valid for: Wireless models Phonak Sky Q90-UP Phonak Sky Q90-SP Phonak Sky Q90-M13 Phonak Sky Q90-RIC Phonak Sky Q70-UP Phonak Sky Q70-SP Phonak Sky Q70-M13 Phonak Sky Q70-RIC Phonak Sky Q50-UP Phonak Sky Q50-SP Phonak Sky Q50-M13 Phonak Sky Q50-RIC 4
1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer. With proper use and care, you will be able to enjoy your hearing aid for many years to come.
2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. 2.
!! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. !! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions). !! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children and mentally challenged people or pets.
2. Important safety information !! If you feel pain in or behind your ear, if it is inflamed, if skin irritation or accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. !! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
!! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. !! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): SS Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant.
2. Important safety information 2.2 Information on product safety II Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aids in water. Phonak hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
II When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. II Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid. II Always use new batteries for your hearing aid. In case a battery is leaking, replace it immediately with a new one to avoid any skin irritation.
2. Important safety information II Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: SS Medical or dental examination with X-ray (also CT scan) SS Medical examinations with MRI/NMRI scans, generating magnetic fields Hearing aids don’t need to be removed when passing security gates (airports etc.).
3. Hearing aid description The following user instructions describe four hearing aid models: The UltraPower (UP), SuperPower (SP), M13 and the Receiver-In-Canal Technology (RIC) hearing aid. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use. The following table shows what battery you need for your hearing aid model.
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UltraPower and SuperPower model Option B: Power SlimTube with classic earmold a b a Power SlimTube b Classic earmold (detachable) 15
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M13 model Option B: with dome Option C: with SlimTip a a b d c a b c d e e Hearing tube Earmold: Dome (detachable) Retention Earmold: SlimTip (detachable) Removal handle 17
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4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1. Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel and operate the controls later on when wearing the hearing aid.
4. Using the hearing aid UltraPower and SuperPower model To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig. 1b). Fig.
M13 and RIC model Your hearing care professional can configure the push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig. 1c). Decrease volume Left hearing aid Increase volume Right hearing aid Fig.
4. Using the hearing aid In order to change a hearing program, press the button displayed (Fig. 1d). Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig.
Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a / 3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b / 3d). UP and SP model M13 and RIC model Fig. 3a Fig. 3c Fig. 3b Fig.
4. Using the hearing aid Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4a/b). UP and SP model M13 and RIC model Fig. 4a Fig. 4b II Open and close the battery compartment gently and carefully. II Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction.
The hearing aid is now switched on. It can take up to 15 seconds before it starts. When you wear the hearing aid, you will hear a start up signal. Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. The instructions apply for the UltraPower, SuperPower, M13 and RIC hearing aids. The type of earmold determines how the hearing aid is inserted. II Each hearing aid is individually programmed for your right or left ear.
4. Using the hearing aid Step 5.1 Identifying the hearing aid for the right and left ear Color indicator: right = red left = blue 26 UP and SP model M13 and RIC model Fig. 5a Fig.
Step 5.2 Inserting an UltraPower, SuperPower or M13 model with classic earmold Before inserting the earmold, check that the earmold tube is slid over the hearing aid hook correctly. With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger. Take the earmold up to your ear. Place the canal part of the earmold into your ear canal (see the part circled in green (Fig. 5c)). Next place the hearing aid behind your ear (Fig. 5d).
4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear. You know it fits correctly if, when doing so, you feel the contour of the bowl of the ear and not the hearing aid (Fig. 5f). In the beginning, please use a mirror to check. Fig.
Step 5.3 Inserting an UltraPower, SuperPower or M13 model with Power SlimTube with classic earmold Follow the instructions in Step 5.2, as this procedure is identical. Step 5.4 Inserting a RIC model with a cShell With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig. 5g). Place the hearing tube between your thumb and forefinger. Insert the cShell deep enough into the ear canal so that the hearing tube lies flat on your ear (Fig. 5h). Fig.
4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1). Step 5.5 Inserting a RIC model with a dome Follow the instructions in Step 5.4, as this procedure is identical.
Step 6. Adjusting the volume control behind the ear Step 6.1 Adjusting the volume control behind the ear with an UltraPower or SuperPower model To increase the volume press the volume control upwards. To decrease it, press the volume control downwards using your forefinger. Use your thumb to lightly support the hearing aid (Fig. 6a). Increase volume Decrease volume Fig.
4. Using the hearing aid Step 6.2 Adjusting the volume control behind the ear with a M13 or RIC model Your hearing care professional can configure your hearing aid push button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid. Use your thumb to lightly support the hearing aid (Fig. 6b). Decrease volume Left hearing aid Fig.
Step 7. Selecting the hearing program behind the ear Step 7.1 Selecting the hearing program behind the ear with an UltraPower or SuperPower model In order to select or change a hearing program, press the program button displayed (Fig. 7a). Fig. 7a If you press it again, you change to the next program. A signal indicates the change. A signal tone can only be heard if you have turned on the hearing aid and you are wearing it correctly behind the ear.
4. Using the hearing aid Step 7.2 Selecting the hearing program behind the ear with a M13 or RIC model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector. In order to select or change a hearing program, press the program button displayed (Fig. 7b). Fig. 7b If you press it again, you change to the next program. A signal indicates the change.
Step 8. Removing the hearing aid Step 8.1 Removing an UltraPower, SuperPower or M13 model with classic earmold Take the hearing aid behind your ear and lift it above the upper part of your ear and then gently let go (Fig. 8a). Fig. 8a Use your thumb and forefinger to grab the earmold and gently remove it from your ear (Fig. 8b). Do not pull on the tubing to remove the earmold. Fig.
4. Using the hearing aid Step 8.2 Removing an UltraPower, SuperPower or M13 model with Power SlimTube with classic earmold Follow the instructions in Step 8.1, as this procedure is identical. Step 8.3 Removing a RIC model with a cShell Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig. 8c). Fig.
Step 8.4 Removing a RIC model with dome Follow the instructions in Step 8.3, as this procedure is identical. !! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal. Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9a / 9b). UP and SP model M13 and RIC model Fig.
4. Using the hearing aid Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and may be considerably shorter. We recommend that you always keep a spare battery on hand. II To estimate the average battery life, we recommend you track the time frame from when you start using your haring aid to when you hear the end of life battery tones.
Step 11. Changing the battery in an UltraPower or SuperPower hearing aid with a secured battery compartment The UltraPower and SuperPower hearing aid models can be fit with a secured battery compartment if needed for safety reasons. Open the battery compartment by inserting a pen tip into the notch shown (Fig. 11a). Gently lift the latch upwards (Fig. 11b). The battery compartment can now be opened. II Do not lift the latch above 90°. Fig. 11a Fig.
4. Using the hearing aid Use your thumb and forefinger and pull the battery compartment to open it up (Fig. 11c). Fig.
Pull the white tab with your fingernail (Fig. 11d) in an upward direction (Fig. 11e). The battery can only be removed or inserted when the tab is in upwards position (Fig. 11e). Fig. 11d Fig. 11e The old battery can now be replaced by a new one (Fig. 11f). Fig.
4. Using the hearing aid Push the white tab down over the battery (Fig. 11g) so that it lies tight over the battery. Lock the battery by pushing the white tab towards the hearing aid with your finger (Fig. 11h). Before you close the battery compartment, check that the white tab is locked in position and the battery is secured. “click” Fig. 11g Fig. 11h Switch on the hearing aid by closing the battery compartment (Fig. 11i). Fig.
Secure the battery compartment by pushing the latch over the battery compartment (Fig. 11j) until it snaps into place (Fig. 11k). Check that the battery compartment is now secured. Fig. 11j Fig.
4. Using the hearing aid Step 12. Changing the battery in a M13 hearing aid with a tamperproof battery compartment The M13 hearing aid has the option to be fitted with a secured battery compartment if needed for safety reasons. To change the battery you need to unsecure the battery compartment. Use the enclosed battery door tool and put it into the notch shown (Fig. 12a). Push the battery compartment downwards until it is open (Fig. 12b). Fig. 12a 44 Fig.
Push the battery out of the battery compartment with the battery door tool (Fig. 12c). Insert the new battery so that you see the + symbol on the battery (Fig. 12d). Before you close the battery compartment, check that the battery is in position and beneath the white plastic tab (Fig. 12e). Fig. 12c Fig. 12d Fig. 12e Fig. 12f Close the battery compartment properly and check that it can’t be opened by hand (Fig. 12f).
5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate.
Your hearing aids are resistant to water, sweat and dust under the following conditions: SS The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. SS After exposure to water, sweat or dust, the hearing aid is cleaned and dried. SS The hearing aid is used and maintained as described in this user guide. II Hearing aids with the design-integrated Roger/FM receiver or secured battery compartment are also water resistant.
5. Care and maintenance II Use of your hearing aid around water can restrict air flow to the batteries causing it to stop working. Should your hearing aid stop working after coming into contact with water, refer to the troubleshooting steps in chapter 6. II Never immerse your hearing aid in water or other liquids.
Daily Inspect the earmold (dome or cShell) and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.
6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.
Crackling or buzzing noises Check the hearing tube and earmold for earwax residue. Check the hearing tube for damage (color changes, hardening, or cracks) and contact your hearing care professional if necessary for replacement. Whistling Check whether the earmold is correctly and firmly fitted. If this is the case, but the problem persists, please consult with your hearing care professional. Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional.
7. Wireless accessories description Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching TV, talking on the phone and communicating in noise over distance. 7.1 Connecting to audio sources and remote control Connecting to an audio source such as an MP3 player, television or cell phone is possible using a wireless audio streaming accessory. Remote control of your hearing aids is also possible wirelessly.
MP3 player TVLink Cell phone audio er pow Wireless audio streaming accessory* Phonak RemoteMic Remote control * Audio sources can be connected by Bluetooth® or cable to the wireless audio streaming accessory. Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
7. Wireless accessories description 7.2 Communication in noise over distance Roger/FM accessories help communication in noise over distance by wirelessly sending the speaker's voice directly to your hearing aids. Roger/FM include both a microphone and receiver. Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
Behind-the-ear receiver option Microphone* Body-worn receiver option * Some Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
7. Wireless accessories and FM systems 7.2.1 Roger/FM system description The following pages describe the two receiver models: – Design-integrated receiver – Audio shoe with universal receiver On the following pages use the pictures to identify the receiver option you have. 7.2.
With the design-integrated receiver attached, the hearing aid offers the same functionalities and usability as without the receiver (see chapter 4). II Your hearing care professional has prepared your hearing aids for use with the design-integrated receiver. The design-integrated receiver can not be removed. Phonak Sky Q with the design-integrated receiver is water resistant. For more information on the water resistant properties of your hearing aids, please see chapter 5.
7. Wireless accessories and FM systems 7.2.3 Audio shoe and universal receiver UP and SP model M13 and RIC model a a b b c d a b c d c d Hearing aid Battery compartment Audio shoe (removable part) Universal receiver (removable part) With the audio shoe and universal receiver attached the hearing aid offers the same functionalities and usability as without the receiver (see chapter 4).
II Your hearing aids with the audio shoe and universal receiver are not water resistant. Your hearing care professional has prepared your hearing aids for use with the audio shoe and universal receiver. Figures 7.1 to 7.5 show the UltraPower and SuperPower model, follow these instructions for the M13 and RIC model, as this procedure is identical. Step 1. Attaching the audio shoe to the hearing aid Hold the hearing aid between the thumb and forefinger of one hand and the audio shoe in your other hand.
7. Wireless accessories and FM systems Push the hearing aid down until it snaps into place (Fig. 7.2). The audio shoe is now properly attached to your hearing aid. The universal receiver can now be attached. Step 2. Attaching the universal receiver to the audio shoe Push the three pins of the universal receiver into the three sockets of the audio shoe. Make sure to align the universal receiver so that the bigger pin slides into the bigger socket.
Step 3. Removing the audio shoe from the hearing aid Take the hearing aid between your thumb and forefinger. Pull the locking system on the audio shoe back (Fig. 7.4). Fig. 7.4 At the same time pull the hearing aid upwards with your other hand (Fig. 7.5). The audio shoe is now removed from the hearing aid. Fig. 7.5 II To have Roger/FM automatically turn on when an input signal is detected, Phonak recommends to leave the universal receiver attached when not in use.
8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. 8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
9. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
The wireless models listed in chapter 1 are certified under: UP and SP models USA FCC ID: KWC-WHSBTE1U Canada IC: 2262A-WHSBTE1U RIC model USA FCC ID: KWC-WHSSAN1 Canada IC: 2262A-WHSSAN1 M13 model KWC-WHSSANQ 2262A-WHSSANQ Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada.
9. Compliance information Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
10. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
10. Information and description of symbols EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use. Atmospheric pressure: 200 hPA to 1500 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste.
11. Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions.
Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
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(vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal. (viii) Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be risk of impairing the remaining hearing of the hearing aid user.
12. For US market only is to assure that all medically treatable conditions that may affect hearing are identified and treated before the hearing aid is purchased. Following the medical evaluation, the physician will give you a written statement that states that your hearing loss has been medically evaluated and that you may be considered a candidate for a hearing aid. The physician will refer you to an audiologist or a hearing aid dispenser, as appropriate, for a hearing aid evaluation.
Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician. Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that preclude consultation with a physician. The exercise of such a waiver is not in your best health interest and its use is strongly discouraged.
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