Remote Control User Guide
Contents 1. Welcome 5 2. Important safety information: Please read before operating your Phonak PilotOne remote control for the first time 6 Hazard warnings 6 Information on product safety 8 3. Description 10 4. Step-by-step instructions for using the Phonak PilotOne remote control 11 Step 1. Inserting or replacing the battery 11 Step 2. Locking & unlocking the remote control 12 2 Step 3. FlexControl / Volume change 12 Step 4. Program change button 13 Step 5. “Home”-Button 13 Step 6.
5. Troubleshooting 16 6. Service and warranty 18 7. Declaration of conformity 19 8.
1. Welcome Congratulations on the purchase of this Swiss quality product. Your new Phonak PilotOne remote control was developed by Phonak, one of the world‘s leading companies in hearing technology. Your PilotOne remote control gives you access to the most important functions of your hearing aids. PilotOne provides easy management of your hearing programs, listening comfort and volume at any time.
2. Important safety information Please read the information on the following pages before using your Phonak PilotOne remote control. 2.1 Hazard warnings Keep this remote control out of reach of children under 3 years. Use only a PilotOne that has been specially programmed for your hearing aids by your hearing care professional. Changes or modifications to the PilotOne that were not explicitly approved by Phonak are not permitted.
External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG. The mini-USB port is to be used for programming purpose only by your hearing care professional. Interference with medical devices. This remote control uses low-power, digitally coded transmission to communicate to your hearing aids. Although unlikely, interference with medical devices such as pacemakers is possible.
2. Important safety information 2.2 Information on product safety Protect PilotOne from excessive moisture (bathing, swimming) and heat (radiator, car dashboard). Protect it from excessive shock and vibration. Clean PilotOne using a damp cloth. Never use household cleaning products (washing powder, soap, etc.) or alcohol to clean PilotOne. Never use a microwave or other heating devices to dry PilotOne.
The digitally-coded, inductive transmission technology used in this remote control is extremely reliable and experiences virtually no interference from other devices. It should be noted, however, that when operating the hearing system near computer equipment, larger electronic installation or other strong electromagnetic fields, it may be necessary to be at least 60 cm (24”) away from the interfering device to ensure proper operation.
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4. Step-by-step instructions for using the Phonak PilotOne remote control Step 1. Inserting or replacing the battery Fig. 1a Fig. 1b Fig. 1c Slide the battery cover in the direction of the arrow to remove it (Fig. 1a). If necessary remove the old battery first. Insert 1 new battery with the correct +/– position (Alkaline 1.5 V, type AAA, LR03 or AM4), (Fig. 1b). Secure the battery cover by sliding it in the direction of the arrow (Fig. 1c). The mini-USB port cannot be used for battery charging.
4. Using the Phonak PilotOne Step 2. Locking & unlocking the remote control Your PilotOne is equipped with a lock function to prevent unwanted button press. For storage and transportation you may lock the remote control. Slide lock as shown to lock or unlock the remote control Unlock Lock For operation make sure PilotOne is unlocked. Use the following steps to adjust your hearing aids Step 3.
Press “+” to increase Press “–” to decrease Step 4. Program change button Use the program change button to switch listening programs. Press and hold the program button (>2 sec) to re-send the last program. Step 5. “Home”-Button Push the “Home” button to return to the startup hearing program and volume levels of your hearing aids. Press and hold the “home” button (>2 sec) to select a favorite program (configured by the hearing professional).
4. Using the Phonak PilotOne Notes: J Your hearing aids may beep to confirm that your selection was applied J Both hearing aids are controlled at the same time J Please ask your hearing care professional to print your personal PilotOne report J The available hearing programs and volume levels are set by your hearing care professional Step 6.
J After pressing the program ( ) or home ( ) button the status light will flash to indicate the selected program Automatic Manual program 1 Manual program 2, etc. Mute All of the above light indications are either green or yellow color depending on the PilotOne battery status Green: Battery ok Yellow: 20% left.
5. Troubleshooting No light indication if a button is pressed J Unlock the PilotOne ( ) J If the status light still does not flash after a button press replace the PilotOne battery The hearing aid does not react to the remote control commands J Make sure your hearing aid is switched on and worn correctly J Hold the PilotOne no further than arms’ length.
Operating distance 1 meter / 40’’ Keyring lanyard attachment (Fig. 5) Fig.
6. Service and warranty Phonak offers you a comprehensive, worldwide warranty which becomes effective on the date of purchase. Please ask your hearing care professional about the details and duration. This warranty covers any repairs due to defects in material and / or workmanship. The warranty does not cover demage from improper handling or care, exposure to chemicals, immersion in water or undue stress.
7. Declaration of conformity Hereby Phonak AG declares that this Phonak PilotOne is in compliance with the essential requirements of the Medical Device Directive 93/42/EEC & the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the addresses below.
7. Declaration of conformity This Phonak PilotOne is certified under: USA Canada FCC ID: KWC-PILOTONE1 IC: 2262A-PILOTONE1 This remote control complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
8. Information and explanation of symbols XXXX With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications transmitters. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
8. Information and explanation of symbols This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important safety information for handling and product safety. Australian EMC and Radiocommunications compliance label.
Transport and storage conditions During transport or storage, the temperature should not exceed the limit values of –20°/60° Celsius and relative humidity of 90% for a long period of time. The air pressure between 500 and 1100 hPa is appropriate. The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste.
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