EU Representative: Phonak GmbH Max-Eyth-Strasse 20 D-70736 Fellbach-Oeffingen Germany www.phonak.com 029-1067-02/V1.
Streamer and remote control User Guide
Contents 1. Welcome 5 2. Getting to know your ComPilot 6 2.1 Legend 7 2.2 Accessories 8 3. Getting started 9 3.1 Setting up the power supply 3.2 Charging the ComPilot battery 3.3 Turning the ComPilot ON and OFF 11 3.4 ComPilot Bluetooth pairing introduction 13 3.5 Wearing the ComPilot correctly 14 3.6 Testing sound via the ComPilot 15 4. Using the ComPilot as an audio streamer 2 9 10 16 4.1 Streaming music via a cable 16 4.2 Streaming music via Bluetooth 17 4.3 Watching TV 19 4.
5. Using the ComPilot for phone calls 21 5.1 Introduction 21 5.2 Incoming calls 25 5.3 Making phone calls 28 5.4 Ending a call 29 5.5 Advanced phone options 30 5.6 Using the external microphone 32 6. Using the ComPilot as a remote control 34 7. Using the ComPilot with FM 38 8. More detailed information 40 8.1 Wearing the ComPilot in different ways 41 8.2 Managing multiple inputs to the ComPilot 42 8.3 Resetting your ComPilot 47 8.4 Summary of indicator lights 48 8.
Contents 65 10. Important safety information 73 4 9. Troubleshooting ComPilot 10.1 Hazard warnings 73 10.2 Information on product safety 75 10.3 Other important information 78 11. Service and warranty 79 12. Compliance information 80 13.
1. Welcome Your new ComPilot is a Swiss premium-quality product developed by Phonak, one of the world‘s leading companies in hearing technology. The ComPilot provides remote control functions to adjust your hearing aid for increased listening comfort. It also connects your hearing aids wirelessly to other communication and audio devices. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers.
2. Getting to know your ComPilot The Phonak ComPilot connects all Phonak wireless hearing aids wirelessly to Bluetooth®-enabled phones and devices or MP3 players for speech or stereo music. The ComPilot is also compatible with Phonak’s range of FM receivers via Europlug input. The remote control gives you access to important control elements for most of the Phonak wireless hearing instruments. A list of compatible hearing aids can be found at http://www.phonak.
2.1 Legend 햽 햻 au dio pow er Buttons 햲 Main ( ) 햳 Volume +/- ( 햴 Home ( ) 햵 Connect ( ) 햶 ON/OFF switch ( 햾 햲 ) 햳 ) Inputs 햷 Microphone openings 햸 Audio input (3.
2. Getting to know your ComPilot 2.2 Accessories (content may vary depending on the country) 헁/헂 Universal power supply with mini-USB plug 헃–헆 US, EU, UK, AUS adapter 헂 헃 헄 헁 헅 헆 Other optional accessories 쐍 External lapel microphone “MC1” 쐍 Short neckloop (51cm) 쐍 Phonak TVLink S basestation (Phonak Bluetooth transmitter for TV use) 쐍 Audio cable, 1.5m / 5ft. 쐍 USB cable, 3m / 10ft.
3. Getting started 3.1 Setting up the power supply 1. Select the adapter that corresponds to your country. US EU UK AUS 2. Insert the round corner of the adapter to the round corner of the universal power supply until it is completely inserted. 2. 3. 3. Click the tail of the adapter in to lock it into place. Make sure the adapter is securely locked. To remove the power adapter: a. Pull back the tab on the universal power supply and hold. b.
3. Getting started 3.2 Charging the ComPilot battery Your ComPilot has a non-removable rechargeable battery. To charge it: 1. Plug the mini-USB plug into the mini-USB port on the ComPilot. 2. Plug the power supply into a power outlet. Power indicator 쐍 Solid red: Charging, typically 90 minutes. 쐍 Solid green: Battery fully charged. It is safe to leave the ComPilot connected to the charger overnight.
A new battery’s full performance is achieved only after two to three complete charge and discharge cycles. 3.3 Turning the ComPilot ON and OFF Slide the Power switch ( as shown to turn the ComPilot ON or OFF. ) OFF ON Switch the ComPilot OFF when not in use or if in storage or during transportation. For operational use switch the ComPilot ON.
3. Getting started Battery status information The Power indicator shows the following: Green for 2 seconds Switching ON Blink red then solid for 2 seconds Switching OFF Slow blink green Normal operation Short blink red <20% battery left. Please charge No blinking just after switching ON Charge for at least 2 hours If the neckloop was removed for more than 2 minutes, the Power indicator is only lit as long as a button is pressed.
3.4 ComPilot Bluetooth pairing introduction Find more details on page 56. 1. Switch ON ( ) the ComPilot. 2. Press and hold the Connect ( ) and Volume ( ) button simultaneously for 2 seconds until the Audio indicator starts to rapidly blink blue. 2 sec audio aaudi au udi dio io power 3. Start the pairing process on the Bluetooth device (e.g., phone) within 1 minute according to the devices user guide and use code “0000” when prompted. 4.
3. Getting started 3.5 Wearing the ComPilot correctly Before any phone, music or TV streaming can take place, the ComPilot must be switched ON and worn correctly as shown below: 1. Put the neckloop around your neck (easily done when unplugging one neckloop plug). 2. Make sure both plugs are well connected in the neckloop sockets. 3. Switch the ComPilot ON. For streaming the neckloop must always be plugged in. When unplugged, the ComPilot will go into sleep mode after two minutes.
3.6 Testing sound via the ComPilot 1. Wear the ComPilot correctly and switch it ON. 2. Press and hold the Connect ( ) and Main ( ) buttons simultaneously for 2 seconds until the Audio indicator turns violet. The hearing aids will switch to the streaming mode and you will hear the ComPilot theme sound demo for 30 seconds. Use the Volume ( ) buttons to adjust the volume. After 30 seconds or pressing any other key the sound demo will stop.
4. Using ComPilot as an audio streamer 4.1 Streaming music via a cable The ComPilot must be switched ON and worn correctly around your neck. 1. Insert the audio cable into the headphones socket on your audio player and start the player. 2. Insert the other end of the audio cable into the Audio input on your ComPilot. The audio streaming is automatically activated and the Audio indicator will change to orange.
Briefly press the Main ( streaming. ) button to stop and restart The programs of your hearing aids cannot be changed via the ComPilot Main ( ) button when the audio cable is plugged in. ComPilot will confirm streaming via cable when activated (speech messages (VoiceAlerts) or beeps, according to the ComPilot configuration). 4.2 Streaming music via Bluetooth If you have an audio source equipped with Bluetooth functionality (e.g., MP3 player), you can stream audio wirelessly to your hearing aids.
4. Using ComPilot as an audio streamer 3. For some Bluetooth devices it may be necessary to press “Play” on the device. 4. If the devices were paired and connected correctly streaming will start automatically and the Audio indicator will turn solid blue. Use the Main ( streaming. ) button to stop and restart Bluetooth To stop Bluetooth streaming completely, switch the other Bluetooth device OFF or disable its Bluetooth feature.
4.3 Watching TV We recommend using the dedicated and optimized Phonak TVLink S basestation for watching TV. It ensures low latency wireless transmission for up to 30 meters (90 ft.), offers a built-in volume control and acts as a charging cradle for the ComPilot.
4. Using ComPilot as an audio streamer 4.4 Adjusting the volume ) buttons to adjust: Press the ComPilot Volume ( 쐍 Press ( ) to increase the volume 쐍 Press ( ) to decrease the volume Adjusting the volume on the ComPilot will have the same effect as adjusting the volume of the hearing aids. You can also change the volume of the streaming audio signal only by using the volume controls of the audio device (e.g., cellular phone, MP3 player, TVLink S basestation).
5. Using ComPilot for phone calls 5.1 Introduction Before you can use your ComPilot with your phone, you need to make sure the phone is Bluetooth enabled and complete the pairing and connection procedures (details on page 56).
5. Making phone calls The Main ( ) button offers multi-operation functionality: 쐍 It accepts and ends a phone call. 쐍 It pauses and resumes the streaming from an audio device. 쐍 It operates as a remote control (ComPilot must be configured as a remote control by your hearing care professional). Some phones are configured to play key-press tones, SMS announcements and confirmation beeps to the ComPilot.
Phone calls via Bluetooth will always take priority over other audio sources on your ComPilot. It is not possible to change hearing aid programs during a phone call. You will hear the caller’s voice through both hearing aids.
5. Making phone calls Use of ComPilot during phone calls The Bluetooth range (maximum distance between ComPilot and the phone) is 5–10 meters (15–30ft). Outside this range the connection will be lost or you will encounter intermittency during a call. When engaged in a phone call, wear the ComPilot normally as shown in figure 햲 below. 쐍 In very noisy environments, you may move the ComPilot closer to your mouth (figure 햳).
5.2 Incoming calls The ComPilot must be switched ON, paired to the phone and worn correctly. When a call is received on your phone, the ComPilot Audio indicator will show a solid blue light, and you will hear the ringtone signal through your hearing aids. Different ringtones of the ComPilot The phone ringtone depends on the ComPilot configuration and your phone capabilities. The ringtone is assigned automatically during the initial phone pairing process and cannot be configured.
5. Making phone calls The ComPilot will also announce the caller name as shown on the phone display (Caller identification using text-to-speech technology). The name is taken from your phone’s directory. Please note that this feature must be supported by your phone. Please consult the phone user guide or the phone supplier for more information. The default language setting of a new ComPilot is US English.
It will take about 5 seconds before you hear the ringtone through your hearing aids. For your safety, the hearing aid microphones will remain on at reduced level during phone calls and audio streaming. Only one phone call at a time is possible. A second ringing phone is ignored while phoning.
5. Making phone calls 5.3 Making phone calls audio er pow Make sure the ComPilot and your phone are connected through Bluetooth as described on page 56. Use the phone keypad to enter the number and press the phone dialing button. When connected, you will hear the dialing tone through your hearing aid after approximately 3 seconds.
1. Type the number you want to dial on your phone, or select it from the phone book. 2. Briefly press the Connect ( ) button then wait 5 seconds. 3. The dialing process will automatically start and the Audio indicator will turn solid blue. You may hear a confirmation beep through your hearing aids. 5.4 Ending a call To end a phone call via your ComPilot, briefly press the Main ( ) button.
5. Making phone calls 5.5 Advanced phone options Rejecting a call If you prefer not to answer an incoming call, press and hold the Main ( ) button on your ComPilot for about two seconds until the ringtone stops. Using your phone to reject the call will have the same effect. Pressing the Home ( ) button will terminate the call and the hearing aids will switch to the startup program. Your hearing care professional may configure the following additional features on ComPilot.
2. Voice dial A long press of the assigned button will start the voice dial which allows you to speak the person’s name instead of typing the number. When using two phones at the same time (Multi Point) only the last paired phone can be used for voice dial. 3. Hold call While in a phone conversation, a long press of the assigned button will put the call on hold. The caller stays on the line but there is no audio transfer and the hearing aids switch to the previous hearing program.
5. Making phone calls After holding or transferring a call, another long press of the respective button transfers the call back to the ComPilot and the call is resumed through your hearing aids. As long as the call is on hold or transferred, you may use the Main ( ) button to change your hearing aid programs again. 5.6 Using the external microphone Use the optional external lapel microphone “MC1” if you wear the ComPilot underneath clothing during a phone call. 1. Plug the 3.
2. Use the clip to place the omnidirectional microphone as close to your mouth as possible. 3. Put the neckloop around your neck and switch the ComPilot ON. Jackets, etc., will not negatively influence the wireless link to your hearing aids.
6. Using ComPilot as a remote control Important: The remote control functionality of the ComPilot is only available for wireless Spice Generation and Spice+ hearing aids. The streaming functionality is available for all wireless hearing aids. Please ask your hearing care professional for more information. Before the remote control functionality can be used, your hearing care professional must enable the remote control.
쐍 The neckloop is completely un-plugged and ComPilot is operated at arm’s length. No streaming is possible in this configuration. Make sure the ComPilot is switched ON. Volume change/FlexControl (optional) FlexControl helps you optimize clarity and comfort for different listening situations (optional on selected hearing aids).
6. Using ComPilot as a remote control Program change Use the Main ( ) button to change hearing aid listening programs. Changing hearing aid programs is only possible if no streaming is in progress. Push the Home ( ) button to return to the startup hearing aid program and volume levels of your hearing aids. Press and hold the Home ( ) button (>2 sec) to select a favorite program (configured by the hearing care professional).
More remote control information: 쐍 Your hearing aids may beep to confirm that your selection was applied. 쐍 Both hearing aids are controlled at the same time. 쐍 Please ask your hearing care professional to print your personal ComPilot report. 쐍 The available hearing aid programs and volume levels are set by your hearing care professional. 쐍 The Power indicator is lit as long as you press a ComPilot button.
7. Using ComPilot with FM ComPilot can be used together with Phonak FM equipment. 1. Place the FM transmitter near the sound source and turn it ON. 2. Turn the FM receiver ON if required. 3. ComPilot must be switched ON and worn correctly. 4. Attach your FM receiver to the ComPilot via the FM input as shown in the picture. When FM is detected, you will hear the FM notification tone for streaming through your hearing aids. The FM notification tone is similar to a phone ringtone.
Briefly press the Main ( ) button to pause the FM streaming. The FM input that is paused is automatically kept in the background and can be restarted as long as a FM signal is present by briefly pressing the Main ( ) button. As long as an FM signal is received the hearing aid programs cannot be changed via the Main ( ) button. The ComPilot will play a confirmation sound each time the streaming via FM is activated and the Audio indicator will turn orange.
8. More detailed information This section gives more insight in the following topics: 8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 8.7. 8.8.
8.1 Wearing the ComPilot in different ways audio pow er Standard To benefit from the streamer and remote control function, we recommend wearing the ComPilot around the neck. During calls your voice can only be picked up if the ComPilot is not covered by clothes. Handheld remote control To use the ComPilot as a remote control only, it can be held and operated in the hand. The neckloop must be removed in this case.
8. More detailed information 8.2 Managing multiple inputs to the ComPilot When an audio source is connected via the ComPilot, your hearing aids will automatically switch to special programs. Up to 4 automatic programs can be fine-tuned by your hearing care professional. It is possible to have multiple audio sources connected and in operation with the ComPilot: 쐍 Two Bluetooth devices (e.g., phone and TVLink S basestation). 쐍 One audio input (3.5mm audio plug). 쐍 One FM receiver.
