Phonak ComPilot Air II User Guide
Contents 1. Welcome 5 2. Getting to know your ComPilot Air II 6 2.1 Legend 3. Getting started 7 8 3.1 Setting up the power supply 8 3.2 Charging the battery 9 3.3 Switching On or Off 10 3.4 How to wear 10 3.5 Sound demonstration 12 4. Phone calls using ComPilot Air II 14 4.1 How it works 14 4.2 Initial pairing to a phone 15 4.3 Connecting to the phone 17 4.4 Making a call 4.5 Accepting a call 19 4.6 Ending a call 20 4.7 Advanced phone options 20 4.
5. Streaming audio 25 5.1 Streaming audio via Bluetooth® 25 5.2 Streaming audio from TV 28 6. Using ComPilot Air II as a remote control 29 6.1 Changing the volume 29 6.2 Changing the program 30 6.3 More remote control information 31 7. More detailed information 32 7.1 Main button functionality 32 7.2 Locking the buttons 33 7.3 Switching off the indicator light 34 7.4 Managing multiple inputs 34 7.5 Understanding the indicator lights 36 7.
8. Troubleshooting 42 9. Service and warranty 50 50 9.2 International warranty 50 9.3 Warranty limitation 51 10. Compliance information 52 11. Information and explanation of symbols 55 12. Important safety information 59 4 9.
1. Welcome Your ComPilot Air II is a premium-quality product developed by Phonak, one of the world�s leading companies in hearing technology. Please read the user instructions thoroughly in order to benefit from all the possibilities your hearing system offers. ! Compatibility information: Check your hearing aid compatibility with your hearing care professional. Phonak – life is on www.phonak-us.
2. Getting to know your ComPilot Air II The intended use of ComPilot Air II is to receive audio inputs from different Bluetooth® devices and to transmit them wirelessly to your hearing aids. Virtually any Bluetooth-enabled audio device such as cell phones or MP3 players are supported. Enjoy speech and music from other multimedia devices, such as computers, TVs or music players. ComPilot Air II can also be used as a remote control to adjust your hearing aids to different listening situations.
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3. Getting started ComPilot Air II must be set up and charged before use. 3.1 Setting up the power supply Select the adapter that corresponds to your country. US EU 1. J First, insert the top round end of the adapter into the round corner of the power supply. J Click the bottom end of the adapter in to lock it into place. J To remove, first pull back the tab on the power supply. J Pull the adapter upwards to remove it. 8 2. 1. 2.
3.2 Charging the battery J Plug the larger end of the charging cable into the universal power supply. Plug the smaller end into the mini-USB port on ComPilot Air II. J Plug the power supply into a power outlet. The indicator light is red during charging and will turn green when charging is complete. ComPilot Air II has a non-removable rechargeable battery. Before using ComPilot Air II for the first time, charge it for at least 3 hours.
It is safe to leave ComPilot Air II connected to the charger overnight. The full performance of a new battery is achieved after three complete charge and discharge cycles. 3.3 Switching On and Off Slide the power switch as shown to turn ComPilot Air II on or off. Off On Switch ComPilot Air II off when not in use. 3.4 How to wear Before any phone call, music or TV streaming: J Insert your hearing aids into your ears correctly and switch them on.
J Switch ComPilot Air II on. J Clip it securely on to your clothing. Distance to the mouth: J The best results are achieved at 20 cm (8"). J A distance of 40 cm (16") to your hearing aids should not be exceeded. To prevent scratching sounds, do not cover ComPilot Air II with clothing during phone calls.
3.5 Sound demonstration Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") of your hearing aids (see chapter 3.4). Press and hold the main button while switching on the device. The indicator light will turn pink. The hearing aids will switch to streaming mode and you will hear the sound demonstration. J Use volume buttons to adjust the volume. J The demo will stop after 3 minutes or when the main button is pressed.
Adjusting the volume during the sound demonstration will also set the volume level of the voice alerts (spoken messages). (see chapter 7.8). If you cannot hear the sound demonstration, please consult the troubleshooting section. The default language setting of ComPilot Air II is English and can be configured by your hearing care professional or the Phonak RemoteControl App (see chapter 7.9).
4. Phone calls using ComPilot Air II 4.1 How it works ComPilot Air II acts as an interface between your phone and your hearing aids. During a call you will hear the caller's voice directly in your hearing aids. ComPilot Air II picks up your voice through its own microphone. Speak into ComPilot Air II – not into the phone – when a call is in progress. Own voice Max.
4.2 Initial pairing to a phone It is only necessary to perform the pairing procedure once with each Bluetooth device. ComPilot Air II will connect automatically to the phone after the initial pairing. J On your phone, ensure that Bluetooth is enabled and search for Bluetooth devices in the connectivity setting menu. J Switch ComPilot Air II off. J Press and hold the volume up button. J Turn ComPilot Air II on while holding the volume up button.
Quick pairing instructions are also shown on the back of ComPilot Air II. J Start the pairing process on the phone within 1 minute according to the phone user guide. J Your phone shows a list of found Bluetooth devices. Select “Phonak ComPilot Air II” from this list and enter code “0000” if prompted. J ComPilot Air II requires access to your phone book. When prompted accept the request. J After successful pairing, the indicator light will stop rapidly blinking blue.
4.3 Connecting to your phone Wear your hearing aids and clip ComPilot Air II securely to your clothing within 40 cm (16") distance of your hearing aids and switch them on (see chapter 3.4). After your phone has been paired to ComPilot Air II, they will automatically connect to each other. If they do not connect automatically, go to your phone’s Bluetooth menu and select ComPilot Air II from the list. Please consult your phone’s user guide when a manual connection is necessary.
The connection will be maintained as long as the devices remain on and within range. ComPilot Air II can connect to two phones at the same time but only one call at a time is possible. When pairing to a phone we recommend disabling the phone key tones and SMS alerts. 4.4 Making a call Enter the phone number using the phone keypad and press the dialing button. You will hear the dial tone through your hearing aid. Speak into ComPilot Air II – not into the phone – when the call is in progress.
4.5 Accepting a call When a call is received on your phone: J ComPilot Air II indicator light will show a solid blue light. J It will take about 2 seconds before you hear the ringtone through your hearing aids. J Press the main button on your ComPilot Air II once you hear the ringtone through your hearing aids. “click” If a second call comes in on the same phone: J Press the main button to accept. J Press and hold the main button (2 sec) to reject.
4.6 Ending a call Press the main button to end the call. You can also end a call on your phone instead of your ComPilot Air II. You will hear the previously active program or audio source. 4.7 Advanced phone options Rejecting a call Press and hold the main button (2 sec) until the ringtone stops. Using your phone to reject the call will have the same effect.
Setting your phone volume Use your phone’s volume buttons to adjust the phone volume to a comfortable level. Surrounding sounds picked up by your hearing aids are reduced according to the settings made by your hearing care professional. For an additional reduction of surrounding sounds: J Press and hold the volume down button 2 sec for more reduction. J Press and hold the volume up button 2 sec to return to the default reduction.
How to wear ComPilot Air II during phone calls J During phone calls, wear ComPilot Air II clipped securely to your clothing as shown. Note: Maximum distance between ComPilot Air II and the phone is 5–10 m (15–30 ft). J In very noisy environments, you can move ComPilot Air II closer to your mouth.
4.8 Additional features The following features can be set either using the Phonak RemoteControl App (see chapter 7.9) or by your hearing care professional. Your phone must support these features. Please consult your phone user manual for details. Caller’s name announcement By default, ComPilot Air II will announce the caller's name as shown on the phone display (caller identification). The following features can be enabled separately. Press and hold the Main button (2 sec.) to use them: 1.
4. Hold call: While in a phone conversation, this will put the call on hold. The caller stays on the line but there is no audio transfer and the hearing aids switch to the previously active hearing program. 5. Transfer call: This allows you to hand your phone to another person. Your hearing aids will switch back to the previously active hearing program. To transfer the call back to ComPilot Air II, press and hold the main button. The call will now resume through your hearing aids.
5. Streaming audio Before streaming, wear your hearing aids and ComPilot Air II correctly and switch them on (see 3.4). 5.1 Streaming audio via Bluetooth Streaming audio via cell phone You can stream music wirelessly from your cell phone: J Make sure ComPilot Air II is connected to your phone as described in chapter 4.3. J Use your phone music player to play music. Streaming audio via other devices To use ComPilot Air II with a Bluetooth enabled audio device (e.g.
J Release the volume up button when the indicator light starts rapidly blinking blue. J Start the pairing process on the Bluetooth device within 1 minute according to the device’s user guide and use code “0000” if prompted. J After successful pairing, the indicator light will stop rapidly blinking. J Press play on the Bluetooth device if needed. J Streaming will start automatically and the indicator light will turn solid blue displaying the active streaming.
Please refer to the device’s user guide or dealer support if you cannot complete the pairing procedure with the generic steps described. Maximum ComPilot Air II streaming time is 4 hours with a fully charged battery. Note: During streaming, ComPilot Air II cannot be used as a hearing aid remote control. Press and hold the main button (2 sec) to stop the Bluetooth stream completely.
5.2 Streaming audio from TV It is recommended to use the dedicated and optimized Phonak TVLink II basestation for watching TV or listening to music through a television. It offers the following benefits: J Wireless transmission up to 30 meters (90 ft). J Analog and digital inputs (optical, coaxial). J Charging cradle for ComPilot Air II. Refer to the TVLink II user guide for pairing instructions.
6. Using ComPilot Air II as a remote control Before this functionality can be used, your hearing care professional must enable the remote control in ComPilot Air II. If ComPilot Air II is used as a handheld remote control: J Max. distance to the hearing aids is 55 cm / 22". J Hold ComPilot Air II as shown. 6.1 Changing the volume Press buttons: J to increase the volume. J to decrease the volume.
Reducing surrounding sounds You can reduce the surrounding sounds with a single button press. This may be helpful during music or phone streaming. The level of reduction is set by your hearing care professional. J Press and hold the volume down button (>2 sec) for more reduction. J Press and hold the volume up button (>2 sec) to return to the original hearing aid volume. 6.2 Changing the program Changing hearing programs is only possible if no streaming is in progress.
6.3 More remote control information J Press and hold the main button (>2 sec) to select your favorite hearing program or jump to your start-up program configured by your hearing care professional or using the Phonak RemoteControl App. J Both hearing aids are controlled at the same time.
7. More detailed information 7.1 Main button functionality The Main button has multiple functionalities: 1. Phone: It accepts and ends a phone call. 2. Stream: It pauses and resumes the streaming from an audio device. A long press (2 sec) will disconnect the streaming and programs can be changed again. 3. Remote control: Used to change the hearing programs.
7.2 Locking the buttons To prevent the buttons from being accidentally pressed: J Press the volume up and down buttons simultaneously to lock or unlock the buttons. J The indicator light will blink red 3 times, indicating that the buttons are locked. J When locked, the indicator light will blink red 3 times and you may hear three beeps through your hearing aids each time a button is pressed. Accepting an incoming call is still possible. In locked state, the indicator light will stop blinking.
7.3 Switching off the indicator light If the indicator light is distracting: J Lock the ComPilot Air II as described in chapter 7.2. J During the locked state the indicator light remains switched off. A low battery indicator will still be shown. 7.4 Managing multiple inputs When an audio source is connected via ComPilot Air II, your hearing aids will automatically switch to the special streaming programs. It is possible to have two Bluetooth audio sources connected. A phone call always has priority.
If you want to listen to music from your connected cell phone, you must start the music via your phone initially; it cannot be started from ComPilot Air II. Selecting audio sources J One source: Each press of the main button will pause or resume the source. J Press and hold the main button (2 sec) to completely stop the music streaming. It must be re-started via the phone menu. J Multiple sources: After each press of the main button, ComPilot Air II selects the next connected source in a fixed sequence.
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Charged and full battery Solid green Switching On Green 2 seconds Switching Off Solid red for 2 seconds Battery above 10% Slow blink green Less than 10% battery left.
7.6 Deleting paired Bluetooth devices If you encounter issues with one of the paired devices, you may consider deleting the pairings from ComPilot Air II. Deleting the pairing of Bluetooth devices removes the ability to connect to any previously paired Bluetooth device. 1. Turn ComPilot Air II on while pressing the volume up button. 2. Release the volume up button only after 10 seconds when the rapidly blue blinking indicator light turns green. 3.
7.7 Caller identification ComPilot Air II is able to tell you the name of the caller. ComPilot Air II will try to access information about the caller from your phone book. It will be spoken through your hearing aids as follows: J The stored name in your phone’s phonebook. J The number if the name is not known. Your hearing care professional can configure the language setting of your ComPilot Air II. You can also use the Phonak RemoteControl App to configure the language setting (see chapter 7.9).
7.8 VoiceAlerts (spoken messages) VoiceAlerts inform you about the different operation modes and status of ComPilot Air II using spoken messages. Your hearing care professional can configure the language setting as well as the speech levels: J Warnings only: Spoken information about a low ComPilot Air II battery and during the Bluetooth pairing process. J Standard: Additional information about switching ComPilot Air II on or off, start or end charging during streaming, input source selection announcements.
7.9 Phonak RemoteControl App The Phonak RemoteControl App is a Smartphone application, which offers additional control of your hearing aids. Features are shown on your Smartphone screen and give you the ability to configure your hearing system. Experience more: J Individual left / right volume control. J Direct program or alternative audio input selection. J Support for the Bluetooth pairing process. For more information and to download the RemoteControl App visit the website: http://www.phonak-us.
8. Troubleshooting For any problems not listed in this user guide, please contact your hearing care professional. Causes What to do During Bluetooth pairing my other device is prompting for a code, what do I have to enter? J The pairing code is required for the initial pairing of ComPilot Air II with your Bluetooth device. J Enter "0000" (four zeros) when prompted for a code. I hear intermittency during an audio transfer via ComPilot Air II.
Causes What to do The volume of the music or phone conversation is too loud or too quiet. J Different audio sources have different outputs. J To change the volume of the phone, or any other sound source to ComPilot Air II, use the volume control of that external device. I have difficulties understanding the phone conversation in a noisy environment. J Your hearing aid microphones are set too high during the call. J Reduce the environmental noise by pressing the button for 2 seconds (see chapter 6.1).
Causes What to do ComPilot Air II is no longer recognized by my phone or other Bluetooth devices to which it was previously paired. J Switch ComPilot Air II off. J 2 minutes after not finding a Wait until the red indicator device, ComPilot Air II will stop light switches off, then turn seeking devices to save power. on again. J Bring devices within 1 meter J The devices are too far away (3 ft) range and try again. from each other.
Causes What to do I hear my phone’s key-press tones in my hearing aids. J The key-press tones may be enabled on your phone. J Deactivate key-press and confirmation tones on your phone. Please refer to your phone’s user guide. Every time I switch on my phone, the music player starts. J For some phones this is normal behavior and not initiated by ComPilot Air II. J Some phones can be configured not to start the music player automatically. J Press and hold the main button to stop streaming.
Causes What to do My phone is ringing but the indicator light is not solid blue and there is no ringing signal through my hearing aids. J Bluetooth is disabled on your phone. J ComPilot Air II and your phone are not connected to each other. J ComPilot Air II is not paired to your phone. J The distance is too great between ComPilot Air II and your phone. 46 J Ensure Bluetooth is enabled according to your phone’s user guide. J 1. Disable the Bluetooth functionality on your phone and turn it on again. 2.
Causes What to do My phone is ringing, the indicator light is solid blue but there is no ringing signal through my hearing aids. J ComPilot Air II is out of range of your hearing aids. J Phone is set to vibrate. J You are already on a phone call and a second call cannot be recognized. J Wear ComPilot Air II correctly clipped to your clothing with max. 40 cm (16") distance to your hearing aids. J Enable ring tone on phone. J Hang up the first phone call, then accept the second call.
Causes What to do During a phone call the other party has difficulty hearing me. J ComPilot Air II microphone opening may be covered. J ComPilot Air II may not be worn correctly. J ComPilot Air II may rub against clothing. J The surrounding noise may be too loud. J Make sure the microphone opening is not covered by part of your body, clothing or dirt and debris. J Make sure your ComPilot Air II is clipped securely to your clothing within 40 cm (16") distance of your hearing aids.
Causes What to do The operating time of my ComPilot Air II is reduced substantially. J The battery typically needs several charging cycles to achieve full performance. J Charge for at least 3 hours the first time you charge ComPilot Air II. J Let a new ComPilot Air II discharge completely three times. I have interruptions while my audio streaming is active. J ComPilot Air II is too far away from your hearing aids while streaming. J Bluetooth signal is out of range.
9. Service and Warranty 9.1 Local warranty Please ask your hearing care professional about the terms of the local warranty. 9.2 International warranty Phonak offers a one year limited international warranty, valid as of the date of purchase. This limited warranty covers manufacturing and material defects. The warranty only comes into force if proof of purchase is shown.
9.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals, immersion in water or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
10. Compliance information Declaration of conformity Hereby Phonak AG declares that this Phonak product is in compliance with the essential requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on http://www.phonak-us.com (worldwide locations).
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: J Reorient or relocate the receiving antenna. J Increase the separation between the device and receiver.
11. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment. This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the device is specified as an applied part of Type B.
Indicates the medical device manufacturer, as defined in EU Directive 93/42/EEC. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. EMC and radio communications compliance label Australia. Operating conditions 56 The device is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide.
Temperature transport and storage: –20°C to +60°C (–4° to +140° Fahrenheit) Temperature operation: 0° to 40° Celsius (+32° to +104° Fahrenheit) Keep dry. Humidity transportation and storage: <90% (non condensing). Humidity operation: <95% (non condensing). Atmospheric pressure: 200 hPA to 1500 hPA.
The symbol with the crossed-out garbage bin is to make you aware that this device may not be thrown away as normal household waste. Please dispose of old or unused device, at waste disposal sites intended for electronic waste, or give your device to your hearing care professional for disposal. Proper disposal protects the environment and health. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Phonak is under license.
12. Important safety information The following pages contain important safety information. Hazard warnings Keep this device out of reach of children under 3 years. Phonak devices may generate magnetic fields. Tests that Phonak conducted showed that no interferences with the Implantable devices (e.g. pacemakers, defribrillators, etc.) were caused that would impact the safe and effective use of the Implantable devices.
Changes or modifications to the device that were not explicitly approved by Phonak are not permitted. Opening the device might damage it. If problems occur which cannot be resolved by following the remedy guidelines in the troubleshooting section of this user guide, consult your hearing care professional. This product has an embedded, non-replaceable battery. Do not attempt to open the product or remove the battery as this may cause injury and damage the product.
When operating machinery, ensure that no parts get caught in the machine. The mini-USB port is to be used for the described purpose only. For safety reasons, only use chargers supplied by Phonak or stabilized chargers with a rating of 5 VDC, min. 500 mA. Caution: electric shock. Do not insert plug alone into electrical outlets.
Information on product safety Protect the device from excessive moisture (bathing, swimming), heat (radiator, car dashboard) or direct skin contact when sweating (workout, fitness, sport). Do not drop the device. Dropping onto a hard surface can damage the device. Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your device.
Clean the device using a damp cloth. Never use household cleaning products (detergent, soap, etc.) or alcohol to clean the device. Never use a microwave or other heating devices to dry the device. The digitally coded, inductive transmission technology used in the device is highly reliable and experiences virtually no interference from other devices.
Other important information High-powered electronic equipment, larger electronic installations and metallic structures may impair and significantly reduce the operating range. If the hearing aids do not respond to the device because of an unusual field disturbance, move away from the disturbing field.
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