Phonak Audéo P-RL TM User Guide Phonak Audéo P-RL Phonak Audéo P-RL Trial
Your hearing aid and charger details This user guide is valid for: Wireless hearing aids Phonak Audéo P90-RL Phonak Audéo P70-RL Phonak Audéo P50-RL Phonak Audéo P30-RL Phonak Audéo P-RL Trial 2021 2021 2021 2021 2021 Charging accessories Phonak Charger Case Go 2 2021 If no box is checked and you do not know the model of your hearing aid or charging accessories, please ask your hearing care professional.
Contents Your hearing aids and charger have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. Your hearing aid and charger 1. Quick guide 2. Parts of the hearing aid and charger These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Using the charger 3. Preparing the charger 4.
1. Quick guide Further information 16. Operating, transport and storage conditions 17. Care and maintenance 18. Exchanging the earwax protection 19. Service and warranty 20. Compliance information 21. Information and description of symbols 22. Troubleshooting 23. Important safety information Charging your hearing aids 36 38 41 52 54 61 68 74 Before using your hearing aid for the first time, it is recommended to charge it for 3 hours.
2. Parts of the hearing aid and charger Multi-function button with indicator light The button has several functions. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. Phone calls: If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call. On/Off: Firmly press the lower part of the button for 3 seconds until the indicator light blinks.
Charger Case Go USB-C connection to external power supply Charger Case lid Cavity for earpieces Indicator light for power connection Indicator light for internal battery status: 0% - 25% 25% - 50% 50% - 75% 75% - 100% Reset button Hearing aid charging slots with left/right indicators External power supply USB cable (< 3 m) 10 Power supply 11
3. Preparing the charger 4. Charging the hearing aids Connecting the power supply a) Plug the larger end of c the charging cable into the power d supply. a b b) Plug the smaller end into the USB port on the charger. c) Plug the power supply into a power The Charger Case may also be outlet. used without an external power d) The indicator light is supply. green when the charger is connected to the power supply. Power supply Specifications Power supply input voltage 100-240 VAC, 50/60 Hz, current 0.
4.1 Using the charger Please refer to chapter 3 for how to set up the charger. 1. Insert the hearing aid into the charging slots and the earpieces in the large cavity. Make sure the left and right hearing aid markings match the left (blue), right (red) indicators next to the charging slots. The hearing aids will automatically be switched off when inserted into the charger. 2. The indicator light on the hearing aid will show the charging state of the battery until the hearing aid is fully charged.
3. Remove the hearing aids from the charging slots by simply lifting them out of the charger. The hearing aid switches on automatically when removed from the charger. The indicator light starts blinking. The solid green light indicates the hearing aid is ready for use. 4.2 Checking the remaining battery capacity To check the remaining battery capacity of the internal battery, open the lid of the Charger Case Go. The indicator lights will show the status for 10 seconds.
5. Left and right hearing aid markings 6. Putting on the hearing aid There is a red or blue marking on the back of the hearing aid and on the speaker. This will tell you if it is a left or a right hearing aid. 1. Blue marking for left hearing aid. Red marking for right hearing aid. Place the hearing aid behind your ear. 2. Insert the earpiece into your ear canal. 3. If there is an anchor attached to the earpiece, tuck it into the bowl of your ear to secure your hearing aid.
7. Removing the hearing aid 8. Multi-function button The multi-function button has several functions. Pull on the bend of the tube and remove the hearing aid from behind the ear. It functions as an on/off switch, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.
9. On/Off 10. Tap Control Switch on hearing aid The hearing aid is configured to switch on automatically when removed from the charger. If this function is not configured, firmly press and hold the lower part of the button for 3 seconds until the indicator light blinks. Wait until the solid green light indicates the hearing aid is ready. Tap Control is only available for models P90 and P70. If paired with a Bluetooth enabled device, multiple functions can be accessed using Tap Control e.g.
11. Connectivity overview 12. Initial pairing The illustration below shows the connectivity options available for your hearing aid. 12.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. Initial pairing can take up to 2 minutes. Bluetooth enabled device, e.g. cell phone 1.
13. Phone calls 3. Your device shows a list of Bluetooth enabled devices. Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
13.1 Making a call 13.2 Accepting a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aids. Your voice is picked up by the hearing aid microphones and transmitted to the phone. When receiving a call, a calling notification will be heard in the hearing aids.
13.3 Ending a call 13.4 Rejecting a call A call can be ended by taping the top of your ear twice (only available for models P90 and P70), a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone.
14. Flight mode Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 14.1 Enter flight mode 1. If the hearing aid is turned off, proceed to Step 2.
15. Rebooting your hearing aid 14.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Switch the hearing aid off and then on again - refer to chapter 9. Use this technique if your hearing aid is in an error state. This will not remove or delete any program or settings. 1. Press the lower part of the button for at least 15 seconds. It does not matter if the hearing aid is switched on or off before you start pressing the button.
16. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in these user guides.
17. Care and maintenance Diligent and routine care of your hearing aid and charger contribute to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid , charger and essential components.. Please use the following specifications as a guideline. Further information regarding product safety, see chapter 23.2.
Daily Hearing aid: Inspect the earpiece for earwax and moisture deposit and clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying methods. Charger: Make sure that charger inserts are clean and clean the surfaces with a lint-free cloth.
2. Gently pull off the earpiece to remove. 18.1.2 Exchanging the earwax protection with CeruShield™ Disk 1. Gently rotate the CeruShield Disk in the direction indicated by the arrows until a free opening appears under the bin icon. 3. Clean the speaker with a lint-free cloth. 2. To remove a used earwax protector carefully insert the speaker into the free opening (under bin icon) until it clicks. After the click you will see the used earwax protector in the opening below the bin icon.
18.1.3 Attaching the earpiece to the speaker 3. To insert a new earwax protector carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks. After the click you will see the opening below is empty and the new earwax protector is now inside the speaker. 1. Hold the speaker in one hand and the earpiece in the other. 2. Slide the earpiece over the speaker sound outlet. 3. The speaker and the earpiece should fit perfectly together.
18.2 ActiveVent™ receiver with SlimTip 18.2.2 Removing the used wax filter (HF3 Filter) 18.2.1 Parts Explanation 1. 1. wax filter dispenser a) rotating disk Hold the earpiece firmly and secure the rear of the speaker with your finger. a b c b) new filter c) dispensing slot for used filters 2. Insert the screw end of the HF-3 changing tool into the speaker of the hearing aid. 2.
3. 5. 4. 18.2.3 Inserting a new wax filter Rotate the changing tool clock-wise runtil some resistance is felt. Pull the changing tool out of the speaker with the used wax filter attached to the end. Insert the used wax filter into the dispensing slot in the middle of the wax filter dispenser. 48 Slide the changing tool to either side of the dispensing slot. Lift the changing tool up, leaving the used wax filter in dispensing slot. 1.
2. 4. 3. 5. Now use the opposite end of the changing tool (i.e. forked end) to pick up a new wax filter. Insert the forked end of the changing tool down and pull up 50 Insert the new wax filter into the speaker of the hearing aid. Make sure to secure the rear of speaker with your finger. Once the new filter is securely placed in the speaker, lift the changing tool a way in a slight tilted angle.
19. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids and charger about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid and charger respectively, but not accessories such as tubes, earpieces, external receivers.
20. Compliance information Europe: Declaration of Conformity for the hearing aid Hereby Sonova AG declares that this product meets the requirements of the Medical Device Regulation 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device.
Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 2.5 mW Bluetooth® Range ~1 m Bluetooth 4.
21. Information and description of symbols Immunity standards 60 EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.
Indicates the date when the medical device was manufactured Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of water for 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard. Indicates the manufacturer’s catalogue number so that the medical device can be identified.
The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as the charger may not be thrown away as normal household waste. Please dispose of old or unused hearing aids and charger, at waste disposal sites intended for electronic waste, or give your hearing aid and charger to your hearing care professional for disposal. Proper disposal protects the environment and health 66 Symbols applicable to the European power supply only Power supply with double isolation.
22.
Problem Indicator light on hearing aid is solid red while hearing aid is in the charger Indicator light on hearing aid switches off when hearing aid is removed from charger Hearing aid with ActiveVent™ receiver is not working properly Causes Hearing aid is out of its operating temperature range Faulty battery What to do Warm hearing aid up.
Problem Charging does not start (when charger connected to power supply) Charging does not start (when charger not connected to power supply) Causes Hearing aid not inserted correctly into charger What to do Insert hearing aid correctly into charger (chapter 4.1) Internal battery of charger discharged Connect charger to power supply (chapter 3) Hearing aid not inserted correctly into charger Insert hearing aid correctly into charger (chapter 4.
23. Important safety information Please read the information on the following pages before using your hearing aid. Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
cognitive impairment will require constant supervision by a caregiver. The target group for the Phonak Tinnitus Balance software feature are adults 18 years of age or older with tinnitus who also desire amplification. Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence.
Do not use the hearing aids and charging accessories in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled) or where electronic equipment is prohibited. If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): • Keep the wireless hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the wireless hearing aids and contact the manufacturer of the active implant. Please, note that interference can also be caused by power lines, electrostatic discharge, airport metal detectors etc. • Keep magnets (i.e. EasyPhone magnet, etc.
Hearing aids should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a custom earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal. Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece.
Do not drop your hearing aid or charging accessories! Dropping onto a hard surface can damage your hearing aid or charging accessories. Hearing aids don’t need to be removed when passing security gates (airports etc.). If X-ray is used at all, it will be in very low doses, and will not affect the hearing aids. Charger and power supply must be protected against shocks. If the charger or power supply is damaged after a shock, the devices must not be used anymore.
Notes Your hearing aid(s) may contain personal data. Please ensure safe disposal to prevent any misuse.
029-0903-02/V1.01/2021-05/YB/PM © 2021 Sonova AG All rights reserved Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.
