Phonak Baseo Q ™ Q15 User Guide
Contents 1. Welcome 5 2. Important safety information: Please read before operating your hearing aid for the first time 6 Hazard warnings 6 Information on product safety 9 3. Hearing aid description 12 4. Step-by-step instructions for using the hearing aid 15 2 Step 1. Getting to know your hearing aid 16 Step 2. Battery preparation 18 Step 3. Inserting the battery 19 Step 4. Turning on the hearing aid 20 Step 5. Inserting the hearing aid 21 Step 6.
Step 9. Turning off the hearing aid 30 Step 10. Changing the battery 30 5. Care and maintenance 31 6. Troubleshooting 33 7. Wireless accessories description 35 8. Service and warranty 37 9. Compliance information 39 10.
This user guide is valid for: Non wireless models Phonak Baseo Q15-M Phonak Baseo Q15-P Phonak Baseo Q15-SP 4 CE mark applied 2013 2013 2013
1. Welcome Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure. Please read the user guide carefully to make sure that you understand and get the best out of your hearing aids.
2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it. The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. 2.
!! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions, oxygen rich environments or areas where flammable anesthetics are handled). !! Hearing aid batteries are toxic if they are swallowed! Keep out of reach of children, mentally challenged people and pets.
2. Important safety information !! This hearing aid is not for children below 36 months. It contains small parts that can cause choking, if swallowed by children. Keep out of reach of children and mentally challenged people or pets. If swallowed, consult a physician or hospital immediately. !! Do not make a wire connection from your hearing aid to any external audio sources like radio etc. That could cause injuries on your body (electric shock).
!! Hearing instruments should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a custom earpiece. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a medical specialist for safe removal. 2.2 Information on product safety II Phonak hearing aids are water resistant and not waterproof.
2. Important safety information II Protect your hearing aid from heat (never leave it near a window or in the car.) Never use a microwave or other heating devices to dry your hearing aid. Ask your hearing care professional about suitable drying methods. II The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.
II The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids. The table in chapter 3 explains exactly which type of battery your particular hearing aids require. II Remove the battery if you are not using your hearing aid for a long period of time.
3. Hearing aid description The following user instructions describe different hearing aid models: The M, P and SP hearing aids. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the earmold that you use. The following table shows what battery you need for your hearing aid model.
Option A: with classic earmold e f d g c h b a a b c d e f g h Right or left indicator (right=red, left=blue) Battery compartment with ON/OFF switch Volume control Program button Microphone inputs Hook / sound output Hearing tube Classic earmold (detachable) 13
3.
4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1. Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls. This will make it easier for you to feel and operate the controls later on when wearing the hearing aid.
4. Using the hearing aid To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig. 1b). Program button Fig.
Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig.
4. Using the hearing aid Step 3. Inserting the battery Take the hearing aid in your hand and open the battery door (Fig. 3a). Insert the battery so that you see the + symbol on the battery (Fig. 3b). Fig. 3a 18 Fig.
Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4). Fig. 4 II Open and close the battery compartment gently and carefully. II Check if you feel resistance when closing the battery compartment. Check to make sure the battery is correctly inserted and in the correct direction. If the battery is inserted the wrong way, the hearing aid will not work and the battery compartment can be damaged.
4. Using the hearing aid The hearing aid is now switched on. It can take a few seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid. The instructions apply for all hearing aid models. The type of earmold determines how the hearing aid is inserted. II Each hearing aid is individually programmed for your right or left ear.
Step 5.1 Identifying the hearing aid for the right and left ear Side indicator: right = red left = blue Fig.
4. Using the hearing aid Step 5.2 Inserting the hearing aid with classic earmold Before inserting the earmold, check that the earmold tube is slided over the hearing aid hook correctly. With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig. 5b). Take the earmold up to your ear (Fig. 5b). Place the ear canal part of the earmold into your ear canal (see the part circled in green (Fig. 5b).
If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear. You know it fits correctly if, when doing so, you feel the contour of the bowl of the ear and not the hearing aid (Fig. 5e). In the beginning, please use a mirror to check. Fig. 5e You have now successfully inserted the right hearing aid.
4. Using the hearing aid Step 5.3 Inserting the hearing aid with a dome Before inserting the dome, check that it is correctly attached to the tube (dome length is completely sliced over the tube). With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig. 5f). Take the hearing tube between your thumb and forefinger. Insert the dome deep enough into the ear canal so that the hearing tube lies flat on your ear (Fig. 5g).
If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.1).
4. Using the hearing aid Step 6. Adjusting the volume control behind the ear To increase the volume press the volume control upwards. To decrease it, press the volume control downwards using your forefinger. Use your thumb to lightly support the hearing aid (Fig. 6). Increase volume Decrease volume Fig.
Step 7. Selecting the hearing program behind the ear In order to select or change a hearing program, press the program button displayed (Fig. 7). Fig. 7 If you press it again, you change to the next program. A signal indicates the change. A signal tone can only be easily heard if you have turned on the hearing aids and you are wearing it correctly behind the ear.
4. Using the hearing aid Step 8. Removing the hearing aid Step 8.1 Removing the hearing aid with classic earmold Take the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig. 8a). Fig. 8a Use your thumb and forefinger to grasp the earmold in your ear (not the tube!) and gently remove it from your ear (Fig. 8b). Fig.
Step 8.2 Removing the hearing aid with a dome Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig. 8c). Fig. 8c !! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.
4. Using the hearing aid Step 9. Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment (Fig. 9). Fig. 9 Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter. We recommend that you always keep a spare battery on hand.
5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it. When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate.
5. Care and maintenance Daily Inspect the earmold (dome or SlimTip) and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.
6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary. If there is no improvement, change the battery. If the problem persists, contact your hearing care professional.
6. Troubleshooting Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional. If the problem is serious, please contact your physician.
7. Wireless accessories description Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching TV, talking on the phone and communicating in noise over distance. Communication in noise over distance Roger/FM accessories help communication in noise over distance by wirelessly sending the speaker's voice directly to your hearing aids. Roger/FM include both a microphone and receiver.
7. Wireless accessories description Behind-the-ear receiver option Microphone * Body-worn receiver option * S ome Roger/FM microphones also support input from audio sources via Bluetooth® or cable.
8. Service and warranty 8.1 Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. 8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
8. Service and warranty 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
9. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations).
10. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of Directive 93/42/EEC. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives. This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601-1.
This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety. Operating The product is designed such that it functions conditions without problems or restrictions if used as intended, unless otherwise noted in these user guides.
10. Information and explanation of symbols Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Temperature during transportation and storage: –20° to +60° Celsius (–4° to +140° Fahrenheit). Humidity during transportation: Up to 90% (non condensing). Humidity during storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use.
The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal. Proper disposal protects the environment and health.
www.phonak.com 029-0274-02/V2.
