PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 1 out of 30 SERVICE MANUAL Repair for Mobile Phones XENIUM DUAL BAND – W@P LEVEL 1 -1 PCC/VY/691/E/XENIUMDB998LVL1/0038/FT/FT
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 2 out of 30 SERVICE Manual Last updates : DATE MODIFICATION 23/10/00 CREATION Revision 2 : 23/07/01 REVIEW OF RADIO TEST PLAN Revision 3 : 17/12/01 ADDENDUM IN PART LIST -2 PCC/VY/691/E/XENIUMDB998LVL1/0038/FT/FT PAGE PAGE : 17, 18, 19 PAGE : 30
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 3 out of 30 CONTENTS 1.0 PURPOSE.................................................................................................................................................................... 4 2.0 SCOPE.........................................................
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 4 out of 30 1.0 PURPOSE This document establishes the functional test and inspection procedures for the first level service repair of the XENIUM DB-W@P transceiver. 2.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 5 out of 30 6.0 TEST AND INSPECTION PLAN The test plan is derived from the Product Test Reference of XENIUM DB-W@P. 6.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 6 out of 30 7.0 BEFORE STARTING 7.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 7 out of 30 7.2 Description of the Display Network Name : Indicates the Network on which your phone is registered. Clock : Indicates the hour. Indicates the Quality of Reception. When all 4 bars appear, the reception quality is at its best. Indicates the Date.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 8 out of 30 7.3 Using the carousel The carousel is a circular loop of icons displayed on the screen. These icons provide access to the different menus and sub menus used to operate your phone.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 9 out of 30 7.4 Inserting the MICRO-SIM Card The mobile supports only the mini “plug-in” SIM card. Push the metal retaining clip to the right and lift the cardholder.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 10 out of 30 7.6 Removing the battery Press the locking button located alongside the antenna while pushing the battery in the direction of the arrow. Remove battery. 7.7 Charging the battery Plug the battery into the transceiver.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 11 out of 30 7.8 W@P Introduction The purpose of W@p (Wireless Application Protocol) is to enable easy and fast delivery of relevant information and services to mobile users.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 12 out of 30 * W@P parameters Parameters have to be set in the mobile phone in order to access W@P services .
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 13 out of 30 8.0 TEST PROCEDURES 8.1 Initial Functional check for TCD998 XENIUM 8.1.1 Insert the Test Production Card into the SIM Reader at the back of the cellular phone and clip a charged battery on the phone.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 14 out of 30 Press key 8 (Eeprom Status) 8 "EEPROM STAT” (Must be Good) H-XXXX-XXXX (Eeprom Status) L-XXXXXX-XX SimLk XXXXX (Sim lock Status) Press Key 8 again Left corner display 8 07 “PROD INFO” “XXXXXXXXX” (PN Number) Press Key 9 Product information Compare inf
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 15 out of 30 Go to the DOWN with the Scanswitch (Memory Test) “MEMORY TEST” “XXXXXXXX” “XXXXXXXX” “RAM OK” Go to the DOWN again Press the Scanswitch Left corner displays 0B “PAGE” “SELECTION” “XX” Press the Scanswitch Left corner display OK E 0 “ MANUAL TEST” “ G
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 16 out of 30 8.2 RF TEST 8.2.1 The Test SIM Card “SP” must be inserted into the phone before starting the tests. 8.2.2 Set the equipment as shown on the picture in chapter 6.2. 8.2.3 Set in the offset field of the radio tester a – 0.3 dBm lose for GSM Test. 8.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 17 out of 30 8.2.6 Radio test plan Find below all the measurements which have to be done by test sequences.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT SERVICE REPAIR SUPPORT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 18 out of 30 8.2.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT SERVICE REPAIR SUPPORT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 19 out of 30 8.2.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 20 out of 30 8.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 21 out of 30 Phone number parameter: This parameter is the phone number required to perform a data transmission to the Internet Service Provider (ISP) and given by the operator. ISP use either analogue or numeric interfaces to connect to the subscriber.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 22 out of 30 Password parameter: This parameter is provided by the operator and is set as follows: Press the pilot key to set the password Enter the password (when a password has been recorded once, nothing appears when going back again in this menu) Gateway parame
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 23 out of 30 Home page parameter (URL): This parameter is a string of characters (ASCII) used to identify the protocol (eg: HTTP), the location of the server (eg: WAP.Philips.com), the port number (optional if = 80) and the access path (eg:/glossair/glossair.htm).
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 24 out of 30 8.3.5 W@P Error messages Error messages may be displayed on the mobile phone screen.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 25 out of 30 be displayed. Note: The phone can not be switched off with ON/OFF key when W@P application is used. It has not to be considered as a bug. 8.3.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 26 out of 30 that the W@P navigators are different. Sometimes, contents of particular pages can be decoded by a navigator and not by another (idem for Netscape and Internet Explorer). 8.4 Charging IGN (Ignition) – Battery 8.4.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 27 out of 30 10.0 DEFAULTS SETTINGS 10.1 Reset customer parameters. To reset customer parameters, a GSM String . This Gsm String is *#RSAV*# or *#7728*#. So, the defaults settings of the manufacturer are activated. 10.2 Use of the GSM string *#RSAV*# or *#7728*#.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 28 out of 30 12.0 SOLUTIONS IN CASE OF PROBLEMS DURING THE TESTS If for any reasons the phone needs to be disassembled (on level 2 only) to fix a defect detected during the test procedure, a complete functional test and a RF test must be done. 12.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 29 out of 30 12.4 Display problems Contrast, icons and matrix of the display can be checked with the test SIM card by pressing keys ”5”, “6” and “7” . If everything works in test configuration it then means that a phone setting is disabled or does not suit well.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 30 out of 30 13.0 RECOMMENDED PART LIST – TCD998 XENIUM DB-W@P 13.
PHILIPS PHILIPS CONSUMER COMMUNICATIONS CUSTOMER SERVICES SERVICE REPAIR SUPPORT PCC/VY/691/E/XENIUMDB998LVL1/ 0038/FT/FT Revision 3 Author : Fabrice TANT Approval : Jean Pierre HOLLANDE Operational manager PROCEDURE Date : 17/12/01 Page 31 out of 30 ANNEX 1 Each returned product must have an IRIS code to identify the failure.
