Important Information Manual

10
English
Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you are
unable to solve the problem with the information below, visit www.philips.com/support for a list of
frequently asked questions or contact the Consumer Care Center in your country.
Problem Possible cause Solution
The appliance does not
work when I push the slider.
When the battery is empty, the
following icon flashes on the
display:
To charge the battery, connect the
appliance to the charging station or attach
the handheld vacuum cleaner directly to
the magnet on the charging station (Fig.
8).
You have to push the slider
forward to switch on the
appliance.
Push the slider forward to setting 1 to
switch on the appliance. Increase the
suction power further by pushing the slider
to setting 2 or select the Turbo setting to
clean very dirty patches at the highest
suction power.
The appliance suddenly
stops working.
When there is a poblem, the
buttons will not respond and
the screen will remain blank.
Connect the appliance to the charging
station or attach the handheld vacuum
cleaner directly to the magnet on the
charging station (Fig. 8). Check the display.
Once the appliance starts charging, you
may continue to use the appliance as
usual. If an error code appears, you can
find its meaning in this booklet (see 'User
interface signals and their meaning').
The appliance has a lower
suction power than usual.
The filter and the cyclone are
dirty.
Empty the dust bucket. Clean the filter (Fig.
7) and the cyclone (Fig. 9). The filter light
lights up after several hours of use to
indicate that you have to wash the sponge
filter. Make sure that you wash the sponge
filter at least once a month if you use the
appliance regularly. Make sure that you
remove any hair and dirt that is stuck in the
cyclone.
You have not attached the
dust container lid properly to
the dust container or you have
not attached the dust
container properly to the
appliance. In both cases, there
will be a loss of suction power.
Make sure that you attach the dust
container lid to the dust container and the
dust container to the appliance properly.
Dust escapes from the
appliance.
The filter is dirty. Clean the filter (Fig. 7). See also the user
manual.
The filter is not present in the
appliance.
Make sure that the filter is in the appliance
and assembled correctly.