Technical data

16
10 Frequently asked questions
Bluetoothheadsetdoesnotswitchon.
Battery is very low.
Charge your Bluetooth headset.
Bluetoothheadsetdoesnotswitchon.
Audio cable is connected.
Unplug the audio cable.
Noconnectiontomobilephone.
Bluetooth disabled.
Enable Bluetooth on your mobile phone and turn
the headset on after turning on the phone.
Mobilephonecannotfindheadset.
• Theheadsetmaybeconnectedtoanother
previously paired device.
Turn the currently connected device off or
move it out of range.
•Pairingsmayhavebeenresetorheadsethas
been previously paired with other device.
Start the pairing process as described in this
user manual.
Redialingdoesnotwork.
Yourmobilephonemaynotsupportthisfeature.
Voicedialingdoesnotwork.
Yourmobilephonemaynotsupportthisfeature.
TheheadsetisconnectedtoaBluetooth
stereoenabledphone,butmusicwillplay
onthephone
sspeakeronly.
Phone may have option to listen to music via
speaker or headset.
Check your phones user guide on how to transfer
the music to the headset.
Audioqualitywhenstreamingfromphone
isveryloworaudiostreamingdoesnot
workatall.
Phone may not be A2DP compatible and only
support (mono) HSP/HFP.
Check your phones compatibility.
Audioqualityispoorandcracklingnoises
canbeheard.
Bluetooth audio source is out of range.
Reduce the distance between the headset and
the Bluetooth audio source, or remove obstacles
between them.
Ihearbutcannotcontrolthemusiconmy
device(e.g.skipforward/backward).
Bluetooth audio source does not support
AVRCP.
Check the user manual of your audio source.
Theheadsetisnotchargingorcharging
veryslowlywhenusingtheUSB
chargingcable.
The USB port provides no or too little power.
Your USB port should provide 500mA. Try
another USB port at the back of your PC or a
powered USB hub.
Please visit www.philips.com/welcome for
additional support.