User manual

Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/
support for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does
not shave as well
as it used to.
The shaving
heads are
damaged or
worn.
Replace the shaving heads
(see chapter ‘Replacement’).
Hairs or dirt
obstruct the
shaving heads.
Clean the shaving heads by
following the steps of the
extra-thorough cleaning method
(see chapter ‘Cleaning and
maintenance’).
Clean the shaver thoroughly
before you continue shaving
(see chapter ‘Cleaning and
maintenance’).
The shaver does
not work when I
press the on/off
button.
The shaver is
still attached to
the mains. For
safety reasons,
the shaver can
only be used
cordlessly.
Disconnect the shaver from
the mains and press the on/off
button to switch on the shaver
(see chapter ‘The display’, section
‘Unplug for use reminder’).
The
rechargeable
battery is empty.
Recharge the battery
(see chapter ‘Charging’).
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