The home for award winning remotes! FAQ documents are collections of answers to Frequently Asked Questions. This particular FAQ file covers the operation of all remote control models related to the Philips Pronto. To view the answer to a particular question, click the number on the left side. A separate FAQ is also available for the new Pronto NG. | French (v1.07i) | Japanese (v1.
A3−02 A3−03 A3−04 A3−05 Can I use the Pronto with Sony *G (or VisionTouch) receivers? Can the Pronto work with RF equipment? Can the Pronto work with IRDA equipment (ie. Pace cable boxes)? How can I control my X−10 system? Using The Remote A4−01 Why does the backlight stay on as long as the LCD does, even though it's only set for half the time? A4−02 I've got a TSU2000.
B2−03 What are the differences between the various firmware & software versions? B2−04 I'm told the software will not work with Windows XP. Is this true? Remote Communications B3−01 Where can I get a serial cable for the Pronto? B3−02 What does "Invalid Software Version" mean, and what can I do about it? B3−03 I'm getting a "Failed to get valid information from Pronto" error message when transferring CCFs, or timeouts when learning IR codes.
B8−01 B8−02 B8−03 B8−04 B8−05 B8−06 B8−07 B8−08 panel? B8−09 B8−10 What are macros? How are they different from regular commands? What would a macro for a system on/off button look like? How can I get the Pronto to "hold" a button for several seconds in a macro? How can I enter multiple digits on a single button, say for a favorite channel icon? Can I use more than one page jump in a macro? Can I have delays shorter than 0.1 seconds? Can I change the default delay time from 0.
Acknowledgments Thanks to everyone who has helped make the Pronto such a great remote, namely the regulars in Remote Central's Pronto Forum! Plus special thanks to Andrea Whitlock, Tom Held and Robert Wallace for developing alternative printable versions. Recent Additions v1.09d, November 1, 2004 Modified: B2−02, B3−01 v1.
Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A1: Hardware Questions: General Description A1−01 Briefly, what is the Philips Pronto remote? The Pronto (and its siblings) are universal learning remote controls that offer large, righ−resolution dot−matrix LCD touchscreen displays along with a number of hard buttons.
A1−05 What are the ProntoNEO and RC3200? Even though the ProntoNEO and RC3200 sound similar to their more expensive counterparts, these are in fact totally different products incompatible with the "normal" Pronto's standards. Yes, they can be similarly customized with macros and bitmaps, however these newer models cannot use standard Pronto CCF files (they employ a new NCF format), or Pronto−formatted IR hex codes. Currently, there is no way to convert a CCF to NCF format, or vice versa.
The Ultimate Pronto Guide − a must−have for every Pronto owner! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A2: Hardware Questions: Physical Characteristics A2−01 What are the hardware differences between models? North American Pronto TS−1000: 1 megabyte of memory. Case color is solid dark blue/green (something I've coined as "Midnight Sea Foam"). Optional silver desktop charger. Note: All Prontos no longer include the light sensor! North American Pronto TSU2000: 2 megabytes of memory.
Worldwide Yamaha RAV−2000 / RAV−2000Z1: 2 megabytes of memory, no recharging dock option. Channel Up/Down buttons replaced with "Power" and "Standby". A2−02 How much free memory is there? Pronto TS−1000: 380kb. Pronto TSU2000: 960kb. ProntoPro TSU6000: 5952kb (first firmware: 6144kb). Pronto RU−890: 380kb. Pronto RU−940: 1404kb. Pronto RU−970: 5667kb. Marantz RC5000: 380kb. Marantz RC5000i: 1404kb. Marantz RC5200: 1220kb. Marantz RC9200: 6900kb. Onkyo CHAD USR−5RF: 697kb. Yamaha RAV−2000: 444kb.
219 pixels. Physical screen size for black and white units is 3.8" diagonal and feature an aqua−colored EL (smooth) backlight. The ProntoPro's screen is 3.7" diagonal and employs paper white backlighting. The RC5200 and RC9200 feature the same physical screens as their counterparts, but provide a larger editable region of 240 x 270 pixels. A2−07 How many colors can the screen display? Black and white models can display four: white, black, light gray, and dark gray.
9. Perform steps 5 and 6 again, making note of the amount of free memory shown on your remote. If the number is approximately the same (plus/minus 1 percent), then you do in fact have an RC5000. If the amount of free memory shown is GREATER (by about 33% for the file mentioned above) then you do, in fact, have an RC5000i.
Visit our new website! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A3: Hardware Questions: Basic Hardware Operation A3−01 What frequencies can the remote learn? The Pronto & RC5000 can learn frequencies up to 56KHz. However, they can send frequencies that are much higher: all you need to do is find a CCF file that has the codes you need.
If you’re currently using a wireless remote to control your X−10 home automation system it’s most likely transmitting via RF signals to a transceiver. The transceiver plugs into the wall and re−sends commands as actual X−10 signals through the house wiring. If you wish to use the Pronto to control your system you will need to purchase an IR to X−10 transceiver, which takes IR signals from your remote and rebroadcasts them directly as X−10.
Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A4: Hardware Questions: Using the Remote A4−01 Why does the backlight stay on as long as the LCD does, even though it's only set for half the time? This tip only applies to remotes manufacturered before January 2000: This is normal. If the backlight is configured to be on all the time, or the light sensor setting tells the remote that it should be on, it will remain on for as long as the LCD does.
1. Open the Mode Menu and select "DEL" mode. 2. Open the device menu. 3. While holding the right hard button, select the device you'd like to remove the command from. 4. When prompted, select "Delete Device Action". If you're using ProntoEdit: 1. Upload your configuration from the Pronto if you have not done so already. 2. Double−click on the device name. 3. Double−click on the "Properties" option. 4. Under the "Action" tab, delete the [C] UDB command. 5. Download your setup back to the remote.
• Press [MUTE] • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT]. Commands are: • [MENU LEFT] = Left • [MENU RIGHT] = Right • [MENU UP] = Rotate • [MENU DOWN] = Down • [CH+] = New Game • [CH−] = Pause • [MUTE] = Exit On the Yamaha RAV−2000: • While holding [LIGHT], [LEFT] and [RIGHT] at the same time: • Press [POWER] • Press [STANDBY] • Press [POWER] • Press [STANDBY] • Press [VOL−] • Release the [LEFT] and [RIGHT] keys before releasing [LIGHT].
• While holding [LIGHT], [CENTER RIGHT] and [FAR RIGHT] at the same time: • Press [MUTE] • Press [CH+] • Press [MUTE] • Press [CH+] • Press [VOL−] • Release the [CENTER RIGHT] and [FAR RIGHT] keys before releasing [LIGHT]. Commands are: • Touch Screen to Select Square • [CH+] = New Game • [MUTE] = Exit A4−05 In the Macro Menu, why does the left hard button read "OPEN"? Can I change this? This is actually covered in both the Pronto and ProntoEdit manuals, however it still seems to be easily overlooked.
screen, you will not be given the option to show the Device or Macro Menus in the Setup Menu. First unselect this option in RC5000 Setup, then download the file to your remote and follow the previous directions. A4−08 What happened to my Mode button? There are two reasons why the Mode button might not be showing on your remote: 1. It has been hidden in the remote’s setup menu. Hold the icon of the remote for three seconds and scroll to the second screen.
Visit our new website! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A5: Hardware Questions: Batteries & Docking Station A5−01 Should I buy the docking station for my remote? The answer to this question is completely dependant on your pocketbook. Although it seems that you’ll save money by not needing to replace alkaline batteries, the cost of the docking station is far greater than the lifetime cost of batteries the remote would ever use.
Often, this is not actually the case. Many brand new Pronto owners report this problem during the first few charges, but find it disappears after a short time. Give it a week or two, the problem should stop. If you experience this for a longer time span, try pressing the RESET button on the back of the remote. You may also try reseating the battery. Both of these solutions have been found to also correct another situation where the remote insists the battery is dead even when it is fully charged.
Find your universal remote control solution at AVsmarts.com! Unofficial Philips Pronto & Marantz RC5000 FAQ Section A6: Hardware Questions: Diagnosis and Repair A6−01 My remote is dead! What can I try to fix it? If your remote refuses to start or is displaying a black or garbled screen, take the batteries out and leave them out overnight. Then, in the morning, put them back. The remote should reboot as normal. If it does not, then try leaving them out for at least a day.
A6−04 How do I connect to the remote with Hyperterminal? If your remote is constantly rebooting every few seconds, as in after you "CANCELLED" a CCF download in ProntoEdit, you can fix it via this method: 1. Connect your remote to your PC. 2. Open a terminal program (such as HyperTerminal, which is included with Windows). 3. Connect to the serial (COM) port your remote is hooked up to at 115200 baud, 8 data bits, 1 stop bit and no flow control. 4. Hit the reset button on the back of your remote control.
tip of a knife can be used to pierce the label to give you access to the screw. The socket on the screws is a T6 or T7 Torx. Torx drivers are similar to Hex (Allen wrench) but have a star−like tip. Torx are available at most hardware stores (or in gift tool sets that you never really looked at). 2. Remove the three screws and gently work the case apart. Mine hung up on the rubber block that is the base for the five white push buttons. Be patient.
This tip does not apply to the Philips ProntoPro: The very faint buzzing sound is made by the inverter, part of the circuitry that generates the higher voltage needed for the display's EL backlight from the low voltage provided by the internal battery. This is completely normal, there is nothing to worry about. You need to be in a very quiet environment to hear it. All similar backlights used in other devices such as watches and palmtops make the same sound.
Visit our new website! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B1: Working With ProntoEdit: General Description B1−01 Briefly, what does the software allow me to do? Philips ProntoEdit, Marantz Touch Screen Setup, CHAD Edit and RAVedit are software packages that allow users to design layouts, program macros or timers, insert customized bitmaps, archive, merge and share files, or learn IR codes.
RC5000 Setup or RAVedit programs when trying to load CCF files downloaded from the Internet, you need to upgrade your software to the latest version. The most current releases are listed previously in this FAQ. Also, remember that you must first decompress a CCF file from the archive ZIP file before you can load it. For software issues, keep reading.
♦ Compatible with all CHAD Edit files. All Philips Pronto users: Always check your remote's firmware version by holding the icon of the remote for three seconds, then scrolling to panel number three. If it is older than the versions listed in the FAQ you will need to flash−update your remote to the latest revision. To do this, download and install ProntoEdit v4.0, then use the TOOLS − UPDATE FIRMWARE command. Be sure to select the correct remote model.
♦ Compatible with all ProntoEdit files. ♦ Compatible with all RC5000 Setup files. ♦ Compatible with Touch Screen Setup "large screen" files (screens will be truncated). ♦ Compatible with all RAVedit files. ♦ Compatible with all CHAD Edit files. All Yamaha RAV−2000 users: No new firmware upgrades have yet been released. If you are using RAVedit v1.0: ♦ Compatible with all RAVedit files. ♦ Compatible with all ProntoEdit files. ♦ Not compatible with ProntoProEdit files.
PCF file and rename it to .ZIP − so "myfile.pcf" would become "myfile.zip". You can now open the file as an archive, and save any images you like out of the "graphics" directory. Note that the Pronto NG's black and white .BMP images are in 16−shades and may have a transparancy color, while the original Pronto can only use 4 shades with no transparancy. Finally, color .PNG files designed for the ProntoPro NG may contain 24−bit color .BMP or .
Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B2: Working With ProntoEdit: Software & Firmware B2−01 What are the current software versions? Current PC software versions as of April 17, 2004: US Pronto TS−1000: ProntoEdit v4.0.5 US Pronto TSU2000: ProntoEdit v4.0.5 US ProntoPro TSU6000: ProntoEdit v4.0.5 European Pronto RU890: ProntoEdit v4.0.5 European Pronto RU940: ProntoEdit v4.0.5 European Pronto RU970: ProntoEdit v4.0.
B2−03 What are the differences between the various firmware & software versions? For the most part, both software packages are identical. However, Philips and Marantz have individually seen fit to include a number of proprietary features which can only be used on their models. All Philips Pronto Models: • Custom Beeps −− allow for the creation of songs and sound effects which can be run from timers, during macros or just for fun.
BlueDo.com − The Best Remotes, The Best Service, The Best Prices! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B3: Working With ProntoEdit: Remote Communications B3−01 Where can I get a serial cable for the Pronto? All shipping remotes include one in the base package. If you don't want to wait you can use a Kodak DC210 digital camera cable or you can wire your own using the diagram below: More information on working with Macintosh computers can be found later in this document.
This usually indicates that the CCF file is corrupt. To correct this you can try downloading your file again from ProntoEdit or RC5000 Setup. Otherwise, you must re−flash the firmware using the TOOLS | UPDATE PRONTO menu option in ProntoEdit (or TOOLS | UPDATE RC5000 in RC5000 Setup) while the remote is connected to your PC. You may experience this problem without ever having connected the remote to your computer. The solution is still the same: you must update your remote via the PC software.
• Customize it. • Now download the CCF back to your pronto by typing "dl ccf" and pressing ENTER. B3−05 Can I hook the Pronto up to a USB port? The answer is yes, however there are some conditions. First, the USB emulator you purchase must be able to emulate a serial (COM) port between 1 and 4 − many prefer to operate as "COM 12" or something, but ProntoEdit will not work with that. Ideally it should function as COM 1.
Find your universal remote control solution at AVsmarts.com! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B4: Working With ProntoEdit: Learning & Infrared B4−01 How can I tell whether my learned codes are "clean" or not? "Unclean" infrared commands not only take up more of the Pronto's memory than is necessary, but will often not work correctly. The device may sense the command twice, a button may not repeat when held, or the code may simply not work at all.
B4−02 Why won't my codes repeat when held down? When teaching your commands, you should hold the original button down until the Pronto finishes learning. Do not simply press the button. If you do, the code will learn and will seem to work, but as it was not seen as a repeating code it will not continue to transmit when held down. Even if your commands don't need to be repeating, you should still hold the button down when learning as this ensures that a clean hex code is captured (see above).
If you wish to copy just an IR hex code from one button to another, but not the rest of the action list, the exact method depends on the software version you're using. ProntoEdit v1.05 or earlier & RC5000 Setup: 1. Double−click on the old "source" button. 2. Double−click on the code entry (typically "[C] Learned"). 3. Hit CTRL−C on your keyboard. 4. Press CANCEL, CANCEL. 5. Double−click on the new "target" button. 6. Press "RC5/6". Press OK. 7. Double−click on the new "[C] RC5 0 0" entry. 8.
The password is 75a9024024cd1. You will need to use Microsoft Access 97 or newer to access the file. What you can do with it is create a database of infrared codes that are always available. However, this is a lot of work and most people who try decide it is not worth the effort. Note that this feature has been removed in all current versions of ProntoEdit, ProntoProEdit and RAVedit. B4−08 Why won't just tapping the button always work? IR Codes sent from a macro are always sent a small number of times.
Find your remote control solution at AVsmarts.com! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B5: Working With ProntoEdit: Discrete Codes B5−01 What are discrete codes? Discrete codes are versions of toggle codes that only perform one function. For instance, a "POWER" button on a remote would be a toggle in that when it is used the current power state is reversed. If your device is on, it turns off. If it's off, it turns on.
are known to lack discrete codes, please see this page on Remote Central. The most common places discrete codes are employed are in automatic input switch macros assigned to devices or system power macros. For instance, if you have discrete codes each time you change the Pronto from "VCR 1" to "DVD" you can have the remote automatically set the inputs on both the television and receiver. This is great for other family members who may have difficulty keeping both the television and receiver in sync.
BlueDo.com − The Best Remotes, The Best Service, The Best Prices! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B6: Working With ProntoEdit: Managing CCF Files B6−01 What are CCF files? CCF files are used with the ProntoEdit and RC5000 Setup packages. They include a full configuration for the remote control, including layout, IR codes, macros, graphics and more. These can be shared between all Pronto and RC5000 users running the most recent software and firmware.
− indicates a "Separator" – a line before it on the Device Menu. * indicates that the device is "Read Only" and cannot be modified. + indicates a device that "Needs Programming". On the TSU2000, the first time such a device is selected the user will be asked whether they want to assign a preprogrammed code. The device must be configured with the UDB (Universal DataBase) for this to work. (xxx) Any device name in brackets is a template and will not show during normal use.
v4.0 has its own gallery.ccf file in a separate directory. Also note that when you have the RU890 type of remote selected, the gallery file the program mistakenly uses is from the TS1000 directory, not the one stored in the RU890 directory.
Take a Test Drive at www.harmonyremote.com today! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B7: Working With ProntoEdit: Designing Layouts B7−01 Why won't my panels or buttons show? (or How can I preview my CCF file without learning any IR codes?) Buttons will not show in the emulator or on the Pronto without a valid action (which can be an IR code, a jump command, a delay or an alias). Entire panels will not show without at least one active button.
3. Press CTRL−C to copy. 4. Open your CCF file and select "replace" when prompted. 5. Click once where you would like to paste the item you copied. 6. Hit CTRL−V on your keyboard to paste. If it did not end up exactly where you wanted you can drag it to a new location. Note that you will have to perform all of these steps for each device, panel or button you want to copy. If you are planning on moving a lot of material, look at the section earlier in this FAQ that describes how to merge files.
[FONTs] 0 = pronto, 1 = pronto, 2 = pronto, 3 = pronto, 4 = pronto, 5 = pronto, 8, * 10, * 12, * 14, * 16, * 18, * [ccf] size = 380 [version] symbols = 1 Note that part of the TSU2000's INI file will look like: [ccf] size = 380 universal_size = 960 While that part of the RC5000i's INI file will look like: [ccf] size = 1404 The settings for ProntoProEdit must be edited in the Windows Registry. Using regedit, go to HKEY_CURRENT_USER\Software\Philips Electronics N.V.\ProntoEdit\3.2.
a) While the new frame is selected, "Add Button" (ALT−K). This will add a button to the frame, but it will of course have no icon. You can also hold down "Alt" and drag an existing button on top of another to copy just the icon. b) Copy/Cut (CTRL−C/CTRL−X) an existing button from a panel, select the frame you want to copy to, then paste (CTRL−V). Repeat until finished. Once you have all buttons in the frame and the frame is resized to encompass them, you may change the background color if desired.
• Any options set under the SETTINGS menu −− such as "snap to grid" will be the program defaults. Any options set via right−clicking over a panel or using the keyboard shortcuts will only be active for that panel while it is open. B7−11 What keyboard shortcuts are there? A number of quick keyboard action are available: • Copy an image from one button to another by holding down the ALT key. This only copies images, not actions, text or colors.
Check out the new One For All Kameleon. Unofficial Philips Pronto & Marantz RC5000 FAQ Section B8: Working With ProntoEdit: Macros B8−01 What are macros? How are they different from regular commands? In the remote industry, macros are a series of commands sent from only one button. For instance, a macro could turn on your television and receiver, set the receiver to the "TV" input and then switch the TV to channel 25. Whatever you want to automate, a Macro can do it.
3. Create a macro that looks like this: [C] Signal Beginning [C] Signal Repeat [C] Signal Repeat [C] Signal Repeat [xxx] [C] Signal Repeat Add the signal repeat command as many time as is required to reach the desired transmission time. Quite a few repeats may be required. B8−04 How can I enter multiple digits on a single button, say for a favorite channel icon? It seems that when people encounter this problem they immediately forget that the Pronto is a macro−based remote.
If you're using the Philips Pronto, the answer is yes. Using the "beep" function you can essentially create delays as short as 0.001 seconds. Add a new beep where you would like to assign the delay, making sure the duty cycle is set to 0 (no sound). Since the Marantz RC5000 does not support custom beeps you will be limited to a minimum delay time of 0.1 seconds.seconds.nbsp; B8−07 Can I change the default delay time from 0.1 seconds? For ProntoEdit v1.
Find your universal remote control solution at AVsmarts.com! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B9: Working With ProntoEdit: Custom Bitmaps B9−01 Where would I use bitmap files? All buttons on the Pronto are actually bitmap icon files. This means you may change buttons so they look exactly as you want. Many users have gone to the effort of creating entire new graphical environments, however this can take many many hours of time to design and refine.
The "Inactive Icon" tab is of no use to the majority of users, so you should either assign the same icons as on the Active tab or delete the icons assigned. However, note that you should not store "old" icons here −− a button will take the physical size of the smallest bitmap assigned, meaning larger graphics could appear truncated (see below). To change the icon of a button in ProntoEdit v2.0 or newer, ProntoEditPro and RAVedit, double−click on it and select the "Icons" tab.
For the most part, the procedures to creating graphics for the ProntoPro and RC9200 is similar to that of the black and white models: they're just in color. You'll still need a bitmap editing program and perhaps even something else to initially create the shapes in, such as Adobe Illustrator or CorelDRAW. Take the shape, convert it to bitmap, size appropriately, then convert to 256 colors.
The home for award winning remotes! Unofficial Philips Pronto & Marantz RC5000 FAQ Section B10: Working With ProntoEdit: Memory Optimization B10−01 How can I optimize memory usage? 1. Don't learn a signal more than once −− even through the Pronto stores internal aliases to identical hex codes, learned signals rarely learn exactly the same twice. Instead, store only a single instance of a signal and alias all others to it.
example, if you wanted to create a few buttons that went directly to favorite stations using your DSS receiver (see question below) you would otherwise have to store the actual IR codes multiple times for each macro. This would be both slow and a waste of valuable memory. Instead, using aliases you merely store pointers to a single numeric keypad. In effect, an alias is a placeholder that allows you to say "use that command from over there". But why would you want to? a) It saves memory.
compress any of a CCF's bitmaps. With "CCF Optimizer", you can compress each and every bitmap in your file. While this has the benefit of increasing available free memory, the downside is that it takes longer for the Pronto to decompress the images before displaying them, adding noticable delays to each page switch.
Sponsored Links Unofficial Philips Pronto & Marantz RC5000 FAQ Section B11: Working With ProntoEdit: Other Functions B11−01 What is mouse mode for? It is for controlling the Philips DVX−8000, a convergence product that combines a computer system, receiver, DVD player and line double in a single package. It can also be used in combination with Philips' infrared keyboard for controlling your current PC with the Pronto. You can also use mouse mode as a "clean the screen" button.
Although the answer is "no", this function can be easily simulated. 1. First, hide all pages you want to password protect. This will mean that you can only access them with a direct link from another button. 2. Next, create a new panel with a keypad on it. Have only one of those button link to "correct panel 2". Have the rest link to "incorrect panel 2" −− except for the first panel, all password panels should also be hidden. 3.
Sponsored Links Unofficial Philips Pronto & Marantz RC5000 FAQ Section B12: Working With ProntoEdit: Problem Diagnosis B12−01 Why do my RF codes not work? First, be sure that you’ve set the IDs on the receiver and in ProntoEdit so they both match. Next, when aliasing codes, the RF setting must be configured on the device that contains the source code, not just the device that contains the alias.
My Pronto Configuration.ccf would need to look like mypron~1.ccf to the emulator. However, if you disable short filenames, the file looks like My Pront.ccf ...which does not exist. To solve this problem you must either re−enable 8.3 filenames, or keep your filenames shorter than 8 characters in length, with no spaces. B12−04 Why does the alias list show strange symbols? (Plus other FONT troubleshooting.
END TASK each item on the list except for Explorer and Systray. Next, go to a DOS Prompt (Command Prompt) and type: • cd\windows\system (press ENTER) • ren mfc42.dll mfc42_orig.dll (press ENTER) • exit (press ENTER) If this does not work you must "Restart in MS−DOS mode" and perform the above steps. Now, reinstall ProntoEdit. The problem should now be corrected, however if it is not then you may have multiple copies of the MFC42.DLL file.
universal_size=960 Keep the "size=380" line as is. While you're in there, I strongly suggest making the change described just further up this page in FAQ section B11−08. Save your changes and you'll now be able to use ProntoEdit v2.0. If you have a problem with the pronto.ini file being "read only", then you may have installed Marantz Touch Screen Setup, which does strange things to your pronto.ini file. The Pronto.ini Workshop utility linked to earlier will correct that issue.
