User manual
Warranty and support
If you need information or support,
please visit
www.philips.com/support or read
the international warranty leaflet.
Warranty restrictions
The shaving heads (cutters and
guards) are not covered by the
terms of the international warranty
because they are subject to wear.
Troubleshooting
This chapter summarizes the most
common problems you could
encounter with the appliance. If you
are unable to solve the problem
with the information below, visit
www.philips.com/support for a list
of frequently asked questions or
contact the Consumer Care Center
in your country.
Prob
lem
Possible
cause
Solution
The
shaver
does
not
shave
as well
as it
used to.
The
shaving
heads
are dirty.
You have
not
cleaned
the
shaver
well
enough
or you
have not
cleaned
it for a
long
time.
Clean the
shaver
thoroughly
before you
continue
shaving (see
'Cleaning
and
maintenance
').
Long
hairs
obstruct
the
shaving
heads.
Clean the
cutters and
guards with
the cleaning
brush
supplied.
See chapter
‘Cleaning
and
maintenance
’, section
‘Every two
months:
shaving
heads’.
The
shaving
heads
are
dam
aged or
worn.
Replace the
shaving
heads (see
'Replace
ment').
The
shaver
does
not
work
when I
push
the
on/off
slide
upward
s.
The
batteries
are
placed
incorrectl
y.
Make sure
the + and -
indications
on the
batteries
match the
indications in
the battery
compartmen
t.
The
batteries
are
empty.
Replace the
batteries
(see
'Preparing
for use').
My skin
is
irritated
after
shaving.
Your skin
needs
time to
get used
to the
Philips
shaving
system.
Skin irritation
during the
first 2-3
weeks of use
is possible.
After this
period, the
skin irritation
usually
disappears.
The
rotation
speed
of the
shaving
heads is
slower
than
usual.
Too
much
dirt has
collected
in the
shaving
heads.
Clean the
shaving
heads (see
'Cleaning
and
maintenance
').
The
batteries
are
empty.
Replace the
batteries
(see
'Preparing
for use').
The
appli
ance
makes a
strange
noise.
Too
much
dirt has
collected
in the
shaving
heads.
Clean the
shaving
heads. After
cleaning,
lubricate the
central point
on the inside
of the guards
with Philips
Cleaning
Spray
(HQ110) (see
'Cleaning
and
maintenance
').