operation manual
33EN
Cannot access BD-Live features.
• Make sure that the SoundStage is
connected to the network. Use a wired
network connection (see 'Set up the wired
network' on page 12), or wireless network
connection (see 'Set up the wireless
network' on page 12).
• Make sure that the network is set up.
Use a wired network installation (see 'Set
up the wired network' on page 12), or
wireless network installation (see 'Set up
the wireless network' on page 12).
• Make sure that the Blu-ray disc supports
BD-Live features.
• Clear memory storage (see 'BD-Live on
Blu-ray' on page 14).
My 3D video played in 2D mode.
• Make sure that your SoundStage is connected
to a 3D TV through an HDMI cable.
• Make sure that the disc is a Blu-ray 3D disc,
and the Blu-ray 3D video option is on (see
'BD-Live on Blu-ray' on page 14).
TV screen is black when you play a Blu-ray 3D
video or a DivX copy protected video.
• Make sure that the SoundStage is
connected to the TV through an HDMI
cable.
• Switch to the correct HDMI source on
the TV.
Cannot download video from an online video
store.
• Make sure that your SoundStage is
connected to the TV through an HDMI cable.
• Make sure that the USB storage device
is formatted, has enough memory to
download the video.
• Make sure that you have paid for the video,
and it is within the rental period.
• Make sure that the network connection
is good. Use a wired network connection
(see 'Set up the wired network' on page
12), or a wireless network connection (see
'Set up the wireless network' on page 12).
• Visit the video store website for more
information.
Bluetooth
A device cannot connect with the SoundStage.
• The device does not support the compatible
proles required for the SoundStage.
• You have not enabled the Bluetooth
function of the device. See the user manual
of the device on how to enable the function.
• The device is not correctly connected.
Connect the device correctly (see 'Play
audio through Bluetooth' on page 15).
• The SoundStage is already connected with
another Bluetooth device. Disconnect the
connected device, then try again.
Quality of audio play from a connected
Bluetooth device is poor.
• The Bluetooth reception is poor. Move
the device closer to the SoundStage, or
remove any obstacle between the device
and the SoundStage.
The connected Bluetooth device connects and
disconnects constantly.
• The Bluetooth reception is poor. Move
the device closer to the SoundStage, or
remove any obstacle between the device
and the SoundStage.
• Turn off Wi-Fi function on the Bluetooth
device to avoid interference.
• For some Bluetooth, the Bluetooth
connection can be deactivated
automatically to save power. This does not
indicate any malfunction of the SoundStage.
Network
Wireless network distorted or not found.
• Make sure that the wireless network is
not disturbed by microwave ovens, DECT
phones, or other neighboring Wi-Fi devices.
• Place the wireless router and the
SoundStage within ve meters of each other.
• If the wireless network does not work
properly, try a wired network installation
(see 'Set up the wired network' on page
12).