User manual

26 Philips · Screeneo U3
Problems Solutions
The projector cannot be turned on. • Disconnect and reconnect the power cable,
and try to turn the projector on again.
The projector cannot be turned off.
• Press and hold longer than ten seconds. If this
does not work, disconnect the power cable.
No sound
• Check that the speaker is activated (press
, and go to Sound - Audio Ouput)
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• Adjust the volume using the volume buttons.
No image from the external HDMI device. • Check if the correct HDMI input is selected
(HDMI 1, HDMI 2 or HDMI 3).
• Disconnect the HDMI cable or switch off the
HDMI device.
• Wait three seconds.
• Reconnect the HDMI cable or switch on the HDMI
device again.
No sound from external HDMI output
device.
• On the HDMI output device, set the audio setting
to Multichannel (Raw data) & Stereo (PCM).
No sound when you connect your
computer via HDMI cable.
• Check that the sound is activated on the
computer, and HDMI is set as the audio device.
Only the initial screen appears and not the
image from the external device.
• Check if the cables are connected to the right
sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
• Check if the correct HDMI input is selected
(HDMI 1, HDMI 2 or HDMI 3).
Only the initial screen appears and not the
image from the connected computer.
• Try a different resolution or lower the refresh rate
setting on your computer.
The projector turns itself off. • When the projector is running for a long period of
time, the surface becomes hot.
• Check that the power cable is connected correctly.
• Check the sleep mode status in the setting menu.
When the sleep mode is activated, the device
turns off after the programmed duration
The projector cannot read the USB stick. • Only the USB port marked 0.5 A, not the USB port
marked 1 A, can access the data files on the USB
device for media play.
• The projector does not support the exFAT file
system.
• Format the USB stick in FAT format, then use it.
The projector does not react to remote
control commands.
• Check the batteries of the remote control.
• Check if the infrared sensor on the projector is
obstructed by some object.