User manual

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11 Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, contact the Consumer Care Centre in
your country.
Problem Solution
The appliance does not work. Plug in and switch on the appliance.
Make sure that the voltage indicated on the appliance corresponds to
the local mains voltage.
Fill the water tank with water.
In all other cases, contact the Philips Consumer Care Centre.
Water leaks out of the
appliance.
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In all other cases, contact the Philips Consumer Care Centre.
The appliance takes a long
time to brew coffee.
Descale the appliance (see chapter ‘Descaling’).
The appliance produces a lot
of noise and steam during
the brewing process.
Make sure that the appliance is not blocked by scale. If necessary,
descale the appliance (see chapter ‘Descaling’).
Coffee grounds end up in
the jug.
Make sure that the water tank cover is in place before you put the
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Make sure you put the jug on the hotplate with the spout facing into
the appliance (i.e. not pointing sideways).
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The coffee is too weak. Use the right proportion of coffee to water.
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Make sure there is no water in the jug before you start to brew coffee.
The coffee does not taste
good.
Do not leave the jug with coffee on the hotplate too long, especially
not if it only contains a small amount of coffee.
The coffee is not hot enough. Make sure that the jug is properly placed on the hotplate.
Make sure that the hotplate and the jug are clean (see chapter ‘Cleaning’).
We advise you to brew more than three cups of coffee to ensure
that the coffee has the right temperature.
We advise you to use thin cups, because they absorb less heat from
the coffee than thick cups.
Do not use cold milk straight from the refrigerator.
There is less coffee in the jug
than expected.
Make sure you place the jug properly on the hotplate. If the jug is not
placed properly on the hotplate, the drip stop prevents the coffee
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ENGLISH
4222_001_9933_6_DFU-Redesign_A5_v1.indd 9 4-10-2012 9:42:09