operation manual
for a list of frequently asked questions or contact
the Consumer Care Center in your country.
Problem Possible
cause
Solution
The
appliance
produces
an uneven
cutting
result.
The comb
does not
touch the skin
when you
move the
appliance
through the
hair.
Make sure the
comb is always
fully in contact with
the skin when you
move the appliance
through the hair.
You only
move the
appliance in
one direction.
Because not all
hairs grow in the
same direction,
move the appliance
in different
directions
(upwards,
downwards and
across).
The setting of
the comb has
changed
during
trimming.
Check the setting
of the comb. If you
push the appliance
too hard onto the
scalp, you may
accidentally
change the setting
of the comb.
The comb is
not
assembled
correctly.
Detach the comb
and reattach it.
The cutting
performance
decreases
when the
cutting unit
and the comb
are dirty.
Clean the cutting
unit and the comb
(see 'Cleaning').
The
appliance
does not
work when I
switch it on.
The
rechargeable
battery is
empty
Charge the
appliance. Make
sure that the small
plug is inserted into
the appliance
properly and the
supply unit is
connected to the
wall socket
properly.
I cannot
select the
desired
length
setting.
The desired
length setting
is not
available for
the comb you
put on the
appliance.
Make sure you use
the comb that
offers the desired
length setting. The
length settings are
indicated on the
front of the comb
(1-7, 7-24 or 24-42).
The appliance
automatically
detects the comb
by its length
settings and only
allows you to select
the length settings
available for that
particular comb.
The appliance
is switched
on.
Switch off the
appliance. You can
only change the
length setting if the
appliance is
switched off.
The length
setting I set
is not
stored in
the
memory.
You did not
save the
length setting
in the memory
in the right
way
To save a length,
set the comb at the
desired length and
press the on/off
button for 2
seconds. Use the
precision wheel to
select memory 1, 2
or 3 and press the
on/off button for 2
seconds to save.
The setting
you want to
select from
the memory is
not available
for the comb
you put on
the appliance.
The memory allows
you to save 3
lengths for each
comb. Make sure
you use the comb
that offers the
desired lenght
setting. The lenght
settings are
indicated on the
front of the comb
(1-7, 7-24 or 24-42).
The appliance
automatically
detects the comb
by its length
settings and only
allows you to select
the length settings
available for that
particular comb.
I cannot
store the
appliance
in its
storage
case.
The comb is
on the
appliance and
the auto
retract has
not taken
place yet
60 seconds after
switching off the
appliance, the
comb is
automatically
retracted in the
lowest length. Wait
until the comb is
retracted before
you put the
appliance with
comb into the
storage case.
The
message
'CL' is
shown on
the display.
Too much hair
has collected
between the
comb and the
cutting unit.
Remove the comb
and cutting unit
and clean them
with the cleaning
brush supplied.
Also clean the top
edge of the handle
with the cleaning
brush supplied.