Software Upgrade

2
Troubleshooting
Symptom Remedy
The display shows “BAD VERSION” The system version of your DVD Recorder is already
newer than the firmware on the CD-ROM. You cannot
upgrade with this disc.
The display shows “SYS UNSUPP” Upgrading is not supported for this configuration.
Contact your Philips Customer Care Center.
The display shows “MOUNT ERR” The upgrade disc may be damaged or not properly
recorded.
• If it is a CD-R or CD-RW you created, make a new
disc, following the guidelines closely.
• If it is a CD-ROM you received from Philips,
contact your Philips Customer Care Center.
The display shows “ERROR” or “ENGINE ERR” An error occurred during the upgrade procedure. Try
once again. If the problem persists, contact your Philips
Customer Care Center.
Some of the system settings have changed, Reset the DVD Recorder as follows: Disconnect the
Such as the date or language preferences. DVD Recorder from the mains; reconnect it while
holding the STANDBY-ON button pressed until the
display lights up. You will need to redo the installation
procedure.
Before contacting the Customer Care Centre, please have the following info ready:
1. The current SW version in the DVD Recorder
2. The Serial Number of your DVD Recorder (can be found on the back of the DVD Recorder)