User Guide

English
73
Why does it take so long to display the
contents on my USB device?
– This could be due to the large numbers
of  les (>500  les/folders) or size of the
 les (>1MB).
– There could be other non-supported  les
in the device that the system is trying to
read/display.
What if un-supported devices (e.g.,
USB mouse, keyboards) are plugged
into the system?
The device may cause the system to be
unstable. Remove the unsupported device
and unplug the mains cord. Wait for a few
minutes before reconnecting the mains cord
and power on the system again.
What happens when I plug in a USB
HDD?
HDD is not supported as the large storage
capacity makes navigation very dif cult.
Transfer the music  les (mp3) and photos
(jpg) into a  ash drive.
Why does the system fail to detect my
USB portable music player?
The portable music player may require
propriety software and may not work with
this system to access the contents (eg.
playlist).
What types of  le does the system
support?
We support only FAT16 and FAT32, not
NTFS.
Why does the  le name appear to be
different from what was displayed on my
computer (e.g., from “Good Bye. jpg” to
“Good_B~1.jpg”)?
– The length of the  le name is restricted
by the  le system of the device (FAT16),
which only supports eight (8) characters.
– The computer may be able to display the
full  le name as the operating system can
convert the  le system.
Is simultaneous USB and Disc playback
possible?
This is not possible due to memory
limitation.
Why can’t I rotate the pictures in my
device?
In order to rotate the pictures in the USB
device, the picture must contain EXIF
information, stored by most digital cameras.
This EXIF information may have been
removed when you edit or copy the picture
from other devices using editing
programmes.
Why can’t the system play some of my
music  les, photos or movies?
The music  les may not be playable because
of different formats and encoding bit-rates.
Similarly, the photos may be of low
resolution or too high resolution for the
system to support.
Frequently Asked Questions (continued)
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