Specifications

Service Modes, Error Codes and Fault Finding
GB 24 EM3E5.
Figure 5-2
• Date Displays the software date.
• ID Displays the software version of the ROM. Example:
EM3E11.0_01234 (AAABCD.D_XXXXX)
– A = the chassis name (EM3).
– B = the region: E = Europe, A = Asia Pacific, U =
NAFTA, L = LATAM.
– C = the language cluster number.
– D = the main software version number.
– X = latest 5 digits of 12nc code software.
• SAM Indication of the actual mode.
• Operation Hours Displays the accumulated total of
operation hours (not the standby hours).
• Errors (followed by maximal 10 errors) The most recent
error is displayed at the upper left (for an error
explanation see paragraph 5.5.4).
• Defect. Module Here the module that generates the
error is displayed. If there are multiple errors in the buffer
that have not all been generated by a single module,
there is probably another defect. It will then display the
message 'Unknown' here.
• Reset Error Buffer When you press the 'OK' button, the
error buffer is reset.
• Functional Test All devices are tested via the 'OK'
button. Eventual errors are displayed in the error buffer.
The error buffer is not erased, the content returns when
this test is terminated.
• Alignments This will activate the Alignments sub-menu.
• Dealer Options Extra features for the dealers.
• Errors (followed by maximal 10 errors) The most recent
error is displayed at the upper left (for an error
explanation see paragraph 5.5.4).
• Defect. Module Here the module that generates the
error is displayed. If there are multiple errors in the buffer
that have not all been generated by a single module,
there is probably another defect. It will then display the
message 'Unknown' here.
• Reset Error Buffer When you press the 'OK' button, the
error buffer is reset.
• Functional Test All devices are tested via the 'OK'
button. Eventual errors are displayed in the error buffer.
The error buffer is not erased, the content returns when
this test is terminated.
• Alignments This will activate the Alignments sub-menu.
• Dealer Options Extra features for the dealers.
How to navigate
• In SAM, you can select the menu items with the
CURSOR UP/DOWN key on the RC-transmitter. The
selected item will be highlighted. When not all menu
items fit on the screen, move the CURSOR UP/DOWN
key to display the next/previous menu items.
• With the CURSOR LEFT/RIGHT keys, it is possible to:
– (De)activate the selected menu item.
– Change the value of the selected menu item.
– Activate the selected submenu.
• When you press the MENU button twice, the set will
switch to the normal user menus (with the SAM mode still
active in the background). To return to the SAM-menu
press the ‘OSD [i+]’ button.
• When you press the ‘MENU’ key in a submenu, you will
return to the previous menu.
How to exit SAM
Use one of the following methods:
• Press the ‘MENU’ button on the RC-transmitter, or
• Switch the set to STANDBY (
) via the RC-transmitter,
or
• Press the ‘EXIT’ button on the DST.
5.2.3 Customer Service Mode (CSM)
Purpose
When a customer is having problems with his TV-set, he can
call his dealer. The service technician can than ask the
customer to activate the CSM, in order to identify the status
of the set. Now, the service technician can judge the
severness of the complaint. In a lot of cases he can advise
the customer how to solve the problem, or he can decide if it
is necessary to visit the customer.
The CSM is a read only mode, therefore modifications in this
mode are not possible.
How to enter CSM
Use one of the following methods:
• Press the ‘MUTE’ button on the RC-transmitter
simultaneously with the ‘MENU’ button on the TV (top
control) for, at least 4 seconds.
• Key in the code ‘123654’ via the standard RC transmitter.
Note 1: Activation of the CSM is only possible if there is no
(user) menu on the screen !
Note 2: If you do not point the RC-transmitter correctly to the
RC-receiver in the set, and you push the ‘MENU’ button for
more than 6 s, the TV starts in ‘demo’ mode. To leave this
mode, push ‘MENU’ again for more than 6 s.
After activation of the Customer Service Menu, the following
screen (Customer Service Menu 0) will appear:
Figure 5-3
• Line 0 - Type number (e.g. 28PW8807/12) This
information is very helpful for a helpdesk/workshop as
reference for further diagnosis. In this way, it is not
necessary for the customer to look at the rear of his TV-
set.
By means of the 'CURSOR-DOWN' knob on the RC-
transmitter the Customer Service Menu 1 will appear. By
means of the 'CURSOR-UP' knob on the RC-transmitter the
Customer Service Menu 0 will appear again.
Da t e :MMM DD YYYY Id:AAABCD . D_ XXXXX
Ope r a t i on Hou r s : XXXXX . X
Er rors: No E r r o r s
De f ec t . Modu l e : Unknown
Se r v i ce
Rese t Er ror Buf f er >
Func t i ona l Tes t >
Al ignments >
Dea l e r Op t i ons >
CL16532044_032.eps
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CU STOMER SERV I CE MENU 0
0 Typenumber ...........
CL16532044_033.eps
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