User Guide

Category Problem Tip
Picture Power is on but screen
image is off.
• Check “Picture Off” mode was not activated by
pressing the “OK” button on your remote.
• Check if the connection for your source device is
properly secured.
• Check if the correct input is selected by pressing
w
(INPUT) on your remote.
• Verify that your HDMI mode for the input selected
matches the resolution output of your source device.
Change your TV HDMI input resolution by going to
Settings
> Channels & Inputs > Input >
HDMI EDID Version. Select HDMI EDID1.4. (Be aware
that EDID 1.4 does not support 4K resolution.)
Pictur
e on
HDMI Input
Television has sound
with no picture or
abnormal picture.
• HDMI EDID Version setting is set to a different
mode than your source device. To change it, select
Settings > Channels & Inputs > Input >
HDMI EDID Version. Select HDMI EDID1.4. (Be
awar
e that EDID 1.4 does not support 4K resolution.)
• Change the resolution output of your source
device.
Accessibility Television is speaking
prompts out-loud.
• To disable the TalkBack on your TV, press
(DASHBOARD) on your remote and select
Settings > System > Accessibility > TalkBack and
toggle switch to disable.
Sound on
HDMI with
external
devices
Soundbar is connected
to TV via HDMI, but
has no sound.
• Please check to be sure the device is connected to
the HDMI 2 (ARC) input on the TV.
Factory data
reset
If the problem persists
after a power reset,
try a factory data reset.
• Press
(DASHBOARD) on your remote, then select
Settings > System > About > Reset > Factory reset.*
* This will restore your device to default settings and
erase all data, accounts, files, and downloaded apps.