User Guide

Category Problem Tip
Performance Remote response is
delayed or sluggish
during initial use.
• Your TV is automatically downloading and installing
the latest applications for the best user experience.
During this time, you may experience a delayed
response from your remote. Upon successful
installation, your remote will operate normally.
Google Duo USB camera does not
work
• Check if USB camera supports Android 9.0 or
later. (May be listed on USB camera packaging or
manufacturer's website)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB
camera. Turn the TV back on and reopen the Duo
app.
• If issues remain, please visit the Duo support page
and check the Troubleshoot section.
(
https://support.google.com/duo)
Other party cannot
hear anything
(My micr
ophone does
not work)
• Check if USB camera has a built-in mic and supports
Android 9.0 or later. (May be listed on USB camera
packaging or manufacturer's website)
• Check if your microphone is muted. (Please unmute
if so)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB
camera. Turn the TV back on and reopen the Duo
app.
• If issues remain, please visit the Duo support page
and check the Troubleshoot section.
(
https://support.google.com/duo)
I cannot hear other
party
(Speak
er does not
work)
• Check if the volume of the TV is muted or very low.
(Please unmute or turn the volume up if so)
• Check if USB camera is connected to the TV.
• Turn off the TV and disconnect/reconnect USB
camera. Turn the TV back on and reopen the Duo
app.
• If issues remain, please visit the Duo support page
and check the Troubleshoot section.
(
https://support.google.com/duo)