Specifications

Technology Standards
Four Points Technology Documentation Overview
Version 5.0
North American Division
Four Points Technology Profile
© 2010 Starwood Hotels & Resorts Worldwide, Inc. All Rights
Reserved. CONFIDENTIAL & PROPRIETARY - May not be reproduced
or distributed without the prior written consent of Starwood.
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Four Points Technology Documentation
Overview
SCOPE
This document is part of a series of documents (or Technology Profiles), which cover the complete set of technology related
components required to open and operate a Four Points hotel. The documents have been purpose fully separated to provide
concise and easy to digest documents for each topic. Also, where appropriate, references are made to Divisional IT Infrastructure
Standards for each of Starwood’s global divisions: Asia Pacific (AP), Europe, Africa & the Middle East (EAME), Latin American
(LAD) and North American (NAD). Where noted, please refer to Divisional Technology Profile documents for additional detail and
specification.
DOCUMENT APPROACH
These documents highlight the systems required to run all functions for the successful operation of a Four Points hotel are divided
into the following separate profiles:
Technology Document Number
Description
1
Four Points Standards - NAD - Technology Overview Document
2
Four Points Standards - NAD - Change log
3
Four Points Standards - NAD - Starwood Central Systems
4
Four Points Standards - NAD - Property Management Systems
5
Four Points Standards - NAD - Time & Attendance Systems
6
Four Points Standards - NAD - Guest Internet Terminals
7
Four Points Standards - NAD - Guest Internet and Wireless
8
Four Points Standards - NAD - Doorlock Systems
9
Four Points Standards - NAD - Associate Communications
10
Four Points Standards - NAD - Front Desk Technology
11
Four Points Standards - NAD – Point Of Sale Technology
12
Four Points Standards - NAD - IP PBX, Voicemail and Call Accounting
13
Four Points Standards - NAD - Guest Room Telephones
14
Four Points Standards - NAD - Public Area Telephones
15
Four Points Standards - NAD - Property Hardware and Software
16
Four Points Standards - NAD - Electronic Funds Transfer
17
Four Points Standards - NAD - Public Area Music
18
Four Points Standards - NAD - In Room Entertainment and TV Programming
19
Four Points Standards - NAD - Guest Room Televisions, Mounts & Panels
20
Four Points Standards - NAD - Pubic Area Televisions and Mounts
PROJECT MANAGEMENT
Starwood has a team of dedicated technology project managers who can assist with the procurement, coordination and
installation of each of the technology systems included. The IT Project Manager (PM) is responsible for managing vendor
relations to assure estimates and invoices are based on Starwood negotiated and established pricing. These Project Managers
have expertise working with vendors and owners during construction, pre-opening and post opening phases to assure smooth
implementation. If you are interested in obtaining an estimate for project management for your hotel, please contact your
Starwood representative.
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Consolidated Four Points Document Page Count