Product guide

Sonos PLAYBAR
25
8. Hang the PLAYBAR securely on the two (2) bracket pegs.
Basic Troubleshooting
Warning: Do not open the product as there is a risk of electric shock. Under no
circumstances should the product be repaired by anyone other than an authorized Sonos
repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for
more information.
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The grill cloth is not removable. Tampering with the cloth may damage your PLAYBAR.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or
you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.
• Customer Support
• Visit our PLAYBAR reference section at http://moreinfo.sonos.com/PLAYBAR
• Visit our Web site at www.sonos.com/support
• Email us at [e-mail]
PLAYBAR not detected during setup
• Did you allow Sonos to check for updates? The Sonos PLAYBAR requires software version 4.0 or later.
• Is the power cord properly seated? Be sure to push the power cord firmly into the PLA
YBAR until it is flush with the
surface.
• If either of these is not the problem, a network issue may be preventing the PLAYBAR from connecting to your Sonos
system. Try moving the Sonos products closer together.