User's Manual

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Appendix A—Troubleshooting
CANNOT CONNECT TO A PAIRED DEVICE
Paired devices are always displayed in Bluetooth Neighborhood, even if the remote
device is out of range or not powered on:
x Verify that the paired device is within radio range and powered on then attempt
the connection again.
CANNOT DISCOVER SERVICES ON A REMOTE DEVICE (NOT PAIRED)
The remote device might not be powered on or may be out of range:
x Verify that the remote device is powered on.
x Verify that the remote device is in Connectable mode (Configuration
>Accessibility tab).
x Perform a Search for Devices to verify that the device is within range.
DIAL-UP NETWORKING SERVICE DOES NOT START
The Dial-Up Networking service will not start unless a properly configured modem is
attached to the server.:
1. Verify that the modem is usable as a local device from the server.
2. In the Bluetooth Configuration window, Local Services tab, double-click the
Dial-Up Networking service:
a) Click the down arrow in the Modem field and select the modem that should
be used to dial out.
b) Click OK.
c) Click OK to close the Bluetooth Configuration window.
HOW DO I DETERMINE THE BLUETOOTH DEVICE ADDRESS (BDA) OF MY
HARDWARE DEVICE?
x In the Windows System Tray, right click the Bluetooth icon and select
Configuration from the popup menu.
x In the Bluetooth Configuration window, on the Hardware tab, in the Device
Properties section, the fourth entry is Device Address. This is the BDA of the
Bluetooth device attached to this computer.
HOW DO I DETERMINE THE VERSION NUMBER OF THE BLUETOOTH
SPECIFICATION THAT THE HOST CONTROLLER INTERFACE (HCI)
COMPLIES WITH?
x In the Windows System Tray, right click the Bluetooth icon and select
Configuration from the popup menu.
x In the Bluetooth Configuration window, on the Hardware tab, in the Device
Properties section, the fifth entry provides Bluetooth Specification
compliance information.
x The sixth entry contains the Specification revision information, if appropriate.