User's Manual

2) Behind Firewall

If the PC is connected on a network where firewall is, real time image will not be viewed properly

because video TCP port of NetServer is blocked. common video TCP port (A default video TCP

port of NetServer is 8080

port.) is blocked under firewall. In this case, real time image may be

viewed through NetServer’s Server Push Viewer that transmits video through Web TCP port instead

of video TCP port.

To connect Server Push Viewer directly at NetServer homepage, click on ‘ Behind Firewall’ menu.

3) NetServer Plug-in for Netscape user

To monitor real-time images using Netscape Navigator, the NetServer Plug-in program is needed.

This can be downloaded from the login page by clicking “Download NetServer Plug In Now!”.

When connecting NetServer for the first time or having Plug-in program of lower version,

download it. When accessing NetServer with lower version, user may not monitor properly. In the

case, download and install it again.

4) NetServer Active-X for MS Explorer User

Systems using Microsoft Explorer require Active-X Control program. The program will usually be

installed automatically when a user accesses a NetServer. A pop-up window will appear for

Active-X installation, click “yes.” If images still do not appear after installation, check the

“c:\windows\download program files” folder (for Windows 2000 NT, the directory is

c:\WINNT\download program files). The file name is Web Camera Server Control. If the file is not

installed in the directory, return to the login page and click “NetServer Active-X.” If the file is

downloaded, but images cannot be seen, delete the file and re-install.

5) NetServer Java Applet for Macintosh or Unix system User

Java Applet viewer is for systems that do not use MS Windows. Macintosh OS or Unix can be used

with the Java Applet viewer. Java Applet viewer requires java virtual machine that should already

be installed on user’ s computer.

Plug-in and Active-X Installation

If the Plug-in or Active-X program fails to be installed automatically, it may be installe

manually. The manual installation program is provided at ‘ Client Support’ page at WebGate’

Internet homepage. (http://www.webgateinc.com)

The installation will not take more than a minute. Don’ t click any button until the installation is

completed.