Quick Start Guide

Warranty and Uptime Guarantee | XF Camera System
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customer. The warranty shall cover only such defects that are due to faulty materials
or workmanship. Phase One carries no responsibility for any indirect loss, e.g. con-
sequential loss; loss of profit; loss of data; additional costs etc. as a consequence of
deficiencies in Phase One’s deliveries.
Phase One shall have no obligation to make repairs or replacements required through
normal wear and tear or necessitated in whole or in part by catastrophe, fault or neg-
ligence of the user, improper or unauthorized use of or attempt to repair the Products
by user or others, or by causes external to the products of part thereof such as, but not
limited to, power failure or unusual environmental conditions.
Procedure for Warranty Repairs
Upon experiencing a problem with a Phase One product, an authorized Phase One
Dealer must be contacted by you to assist you in troubleshooting the problem and
if necessary in obtaining a Return Merchandise Authorization (RMA) number from
Phase One. Upon receipt by Phase One, Phase One reserves the right to determine
and will determine whether the problem lies within the warranty. When you deliver
the product to the Dealer, you must bring the original purchase information and serial
numbers, including a copy of the sales invoice. The product must be shipped for
the attention of the RMA number. Shipping costs to Phase One for RMA warranty
repair are borne by you, and any damages in shipping will be billed to you. We recom-
mend that you obtain insurance to cover potential damages during transportation. RMA
numbers are only valid for 4 business days from the date of issuance so you must ship
within that period. If a product is returned to Phase One (a) without an RMA number
from Phase One; or (b) beyond the 4-business day period; or (c) without proper pack-
aging, Phase One retains the right to refuse delivery of such return and thereby to void
the warranty. Thus, we suggest that you exercise great care in this process. If product is
within warranty, shipping costs in connection with the shipping of the repaired product
to you will be borne by Phase One. Otherwise shipping costs are borne by you. If you are
having image quality problems, you should always enclose image samples so that Phase
One can determine the reason underlying the problem you believe you are having. All
repairs done within warranty are covered by a normal 90-day guarantee or the balance
of the original or extended warranty, whichever is longer. Repairs done outside warranty
are covered by six (6) months warranty on the repaired part.
5 Year Uptime Guarantee - general conditions
Using the Uptime Guarantee you may request a component loan unit be sent to you
within 24 hours*. We will ship the loan unit to you using next business day morning
service at our expense.
Phase One allows you one (1) business day to verify the operation of the loan unit
and return the defective product to Phase One.
If the defective product is not returned within 1 business day, a penalty fee of
USD250/EUR200 per day for using the loan unit will be invoiced.
Under the Digital Lifetime Warranty and Uptime Guarantee, a digital back loan unit
will be available as long as the repair lasts.
After the repaired product is returned to you, the loaned product must be returned
to Phase One. Instructions for shipping the loaned product will be included with your
repaired product. Shipping and insurance costs in connection with the shipping of
the repaired product to you will be borne by Phase One. Return shipping costs of the
loaned product are borne by you and must be made within 48 hours after delivery
of the repaired product. Failure to return the loaned product in a timely manner will
result in Phase One invoicing for the loaned product in accordance with our current
list price.
*Uptime Guarantee might not be practically possible to carry out due to heavily
enforced tax regulations, in some countries. Phase One will not be liable for carrying
out the Uptime Guarantee shipments to countries where such taxation is enforced.
Please ask you Phase One representatives if you are in doubt.
Coverage of Warranty
This Warranty is the complete and exclusive statement of warranty coverage, and it
supersedes all prior oral, written, express or implied proposals and communications
pertaining to the subject matter hereof. ALL EXPRESSED
OR IMPLIED WARRANTIES FOR PHASE ONE PRODUCTS INCLUDING THE IM-
PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY WAIVED subject solely to the limited warranties indicated
in this document. No warranties, express or implied, will apply after the warranty
period has lapsed.