User Guide

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13.0 End User Support Policy
Phase One guarantees World Class Support and Service with every
product purchased. Each customer becomes a part of the Phase One
community of professional photographers, with completely free access
to our online Knowledge Base, Forum and Support area of the Phase
One website. As well as contact with a dedicated team of technical
support specialists, to help keep your Phase One equipment in perfect
working order, every customer can access a wide range of material to
help familiarize themselves with Phase One ownership.
For support concerning Phase One equipment, Capture One and Media
Pro software, including license and activation issues, please contact
technical support through our website. If you are not a registered user,
please sign up
Please check www.phaseone.com for the latest updated support policy.
Worldwide Dealer Network
At Phase One we think globally but act locally. Phase One’s products
are sold through a worldwide network of dedicated and competent
local partners to make after-sales support convenient for you.
Phase One’s local partners offer rst line support to their customers.
Many provide additional services such as training, extended warranty
agreements, upgrade programs, and many other services that will add
value to your Phase One investment. Contact your local Phase One
partner to discuss your options. Digital camera back pricing and repairs
are also handled locally.
If there is no local partner in your area, then please contact Phase One
directly, and we will assist you directly or through one of our partners.
Find your local Phase One partner or take advantage of Phase One’s
wide range of on-line support tools at http://support.phaseone.com