Warranty
What does this warranty cover?
Subject to conditions outlined in this statement, RWC (in the USA, Reliance Worldwide
Corporation and in Canada, Reliance Worldwide Corporation (Canada) Inc.) warrants to
owners of real property in the United States and Canada that SharkBite and Cash Acme
products, when used and installed in accordance with the requirements set forth, shall be
free from defects in material and workmanship for the applicable Warranty Period. This
Limited Warranty is in eect for installations made after January 1, 2018 and is applicable
to products installed in the country in which they were purchased.
Proof of purchase is required to validate the Warranty Period. If proof of purchase is not
available, the Warranty Period commencement shall default to the date of manufacture
for each product. If the product suspected of a defect does not have a clear date of
manufacture on it, a proof of purchase will be required.
What are the conditions of this warranty?
1. All products must be installed in accordance with all then applicable codes,
good plumbing practice, in accordance with any local, state, provincial or federal
requirements, and installed in a potable water or radiant heating application unless
a non-potable water service is specifically allowed for in the pertinent product
literature.
2. The installer must use construction techniques compliant with then applicable codes
to install the product and use the product within the design parameters specified in
any installation guidelines and technical notes for the applicable system. This shall
include field pressure testing prior to concealing with concrete or by other means and
wrapping any brass fitting when buried. Failure to install RWC products according to
manufacturer’s installation instruction will void all applicable warranties and may
result in severe water damage.
3. Products must at all times be used in a manner consistent with their intended use
and be used in installations and environments acceptable to their material and
design specifications, including not being installed in a system that may operate at
temperatures or at pressures that exceed the approved ratings which can be found
on the product, packaging or installation instructions.
4. Additional product specific conditions of this Limited Warranty and the Warranty
Period are documented in the section entitled “HOW LONG DOES THE LIMITED
WARRANTY COVERAGE LAST AND WHAT OTHER SPECIFIC CONDITIONS EXIST FOR
EACH PRODUCT?”.
5. Without limiting the foregoing, this Limited Warranty does not apply and you do not
have a right of reimbursement if the product failure or resulting damage is caused
by: (a) evidence of tampering, mishandling, neglect, abuse, accidental damage,
freeze damage (it is expressly understood that failure as a result of any freezing
fluids within the pipes does not constitute a defect in material or workmanship and
shall not be covered by this warranty) or unauthorized modifications or repairs that
cause damage to warranted products; (b) exposure to harmful, unauthorized, or
unanticipated chemicals or substances or corrosive water conditions; (c) exposure
to ultraviolet light; (d) faulty installation including failure to follow proper burial
instructions; (e) damage from abnormal operating conditions including exposure
pressures and temperatures beyond the specified operating range; (f) failure to
properly test and pass common testing methods (including pressure testing) after
the installation and before the product or system is put in service; (g) components
not manufactured or sold by RWC; or (h) acts of nature such as earthquakes, fire,
flood or lightning.
6. Although RWC provides a plumbing system to facilitate a complete installation,
other manufacturers pipe and/or fittings may be installed in any given installation
provided manufacturing of the pipe and/or fittings demonstrates compliance
with the applicable ASTM/CSA standards, and the product has been certified bya
recognized third-party testing agency. The RWC product in the given installation
will continue to be covered under this Limited Warranty although limits on Warranty
Period may apply. RWC will be responsible only for proven defects in material or
workmanship in RWC products. Problems in products manufactured by another
company should be reported to that manufacturer.
How do you get service?
In order to be eligible for service under this Limited Warranty you must return the
defective product to RWC for inspection and testing within thirty (30) days after
detection of alleged failure or defect occurring within applicable Warranty Period (with
shipping charges prepaid) to the original place of purchase. If the alleged defect involves
a connection or joint with a RWC product, the fitting must be returned with a section
of the pipe still inserted. You must include the model number of the product
(if available), the original date of purchase, proof of purchase and the nature
of the alleged product failure or defect. Products returned without shipping
charges prepaid will be refused. For questions or inquiries, in the U.S. call
1(877)700-4242 and in Canada 1(888)820-0120.
What will RWC do?
If, after inspection, we find that a product covered by this Limited Warranty has
failed due to a defect in material or workmanship during the specified Warranty
Period, we will repair or replace, at our sole option, free of charge, the defective
product during normal working hours and through a place of business as
determined by RWC.
Notwithstanding anything to the contrary in this Limited Warranty, if RWC
determines that any damages to the real property in which a defective product
was installed were the direct result of a leak or failure caused by a defect in
material or workmanship in any RWC product covered by this Limited Warranty
and occurring within the first ten years after date of purchase or during the
applicable Warranty Period, whichever is shorter, and if reasonable steps were
taken to promptly limit or stop the eects of such leak or failure as soon as it
was discovered, then RWC will reimburse the property owner for the reasonable
costs of repairing or replacing such damaged real property to include flooring,
drywall and painting and other real property damaged by the leak directly
caused by the allegedly defective RWC product when the RWC SharkBite
Connection System product was installed by a licensed professional plumbing
contractor. Except as specified above or otherwise specifically authorized in
writing by RWC, RWC shall not pay for any costs or expenses for transportation,
relocation, labor, repairs or any other work associated with removing and/or
returning failed or defective products or installing replacement products.
This shall constitute the sole and exclusive remedy for any defective product.
What does this limited warranty not cover?
RWC shall not be responsible for any other incidental, indirect, contingent,
special or consequential damages, including without limitation, economic loss,
lost profits or the cost of repairing or replacing other property which is damaged
if these warranted products do not work properly, other costs resulting from
labor charges, delays, vandalism, negligence, fouling caused by foreign material,
damage from adverse water conditions, adverse chemical environments, or
any other circumstances over which RWC has no control. This limitation applies
even if RWC could have foreseen or has been advised of the possibility of these
damages. This Limited Warranty shall be invalidated by any abuse, misuse,
misapplication or improper installation of the product. Any remaining warranty
coverage may not be assigned or transferred after the period ending ten years
following the installation. RWC does not guarantee or in any way warrant the
integrity or workmanship of the contractor/installer.
Miscellaneous
Some States/Provinces do not allow limitations on how long an implied
warranty lasts, and some States/Provinces do not allow the exclusion or
limitation of incidental or consequential damages. Therefore, the above
limitations may not apply to you. This Limited Warranty gives you specific legal
rights, and you may have other rights that vary from State/Province to State/
Province. You should consult applicable State/Provincial laws to determine your
rights.
SO FAR AS IS CONSISTENT WITH APPLICABLE STATE/ PROVINCIAL/FEDERAL
LAW, THE EXPRESS WARRANTY SET FORTH HEREIN IS THE ONLY WARRANTY
GIVEN BY RWC WITH RESPECT TO THE SHARKBITE
®
AND CASH ACME
®
PRODUCTS AND RWC MAKES NO OTHER WARRANTIES, EXPRESSED OR
IMPLIED, AND HEREBY SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE.
This Limited Warranty and any claims arising from breach of contract, breach of
warranty, tort, or any other claim arising from sale or use of RWC’s products shall
be governed and construed under the laws of the State of Georgia. No action on
the part of RWC under this Limited Warranty shall be construed as an admission
of liability of that the product is not fit for its intended use.
SharkBite
®
, Cash Acme
®
, HoldRite
®
, John Guest
®
Products
Limited Warranty