Owner's Manual

16 Customer Care Center 1-800-732-2677
Troubleshooting
Barrier Transmitter does
not appear to work
UÊCheck segment indicator on Barrier Transmitter.
UÊCheck/replace batteries in Barrier Transmitter.
UÊIncrease the Barrier Area range on the Barrier Transmitter.
Barrier Area range
is too low
UÊCheck/replace batteries in Receiver Collar.
UÊAdjust Barrier Transmitter range to increase Barrier Area size.
Barrier Area range
is too high
UÊAdjust Barrier Transmitter range to decrease Barrier Area size.
Pet seems to receive
no stimulation
UÊCheck/replace batteries in Receiver Collar.
UÊUse Test Light Tool to check for static correction.
UÊCheck Receiver Collar fit to ensure Contact Points have
direct skin contact.
Unable to hear Receiver
Collar tone
UÊCheck/Replace batteries in Receiver Collar.
UÊPets easily hear tone but it may be a volume level that is
difficult for you to hear.
UÊUse the Test Light Tool to check Receiver Collar for
static correction.
No segments on
Barrier Transmitter
UÊPress the UP (+) arrow button.
UÊCheck/replace batteries in Barrier Transmitter.
Black bar(s) appear next to
range segment on Barrier
Transmitter display
UÊContact the Customer Care Center for assistance.
Pet receives stimulation
while indoors
UÊRemove Receiver Collar before bringing dog indoors.
UÊAdjust Barrier Transmitter range to decrease Barrier Area size.
UÊMove Barrier Transmitter or Boundary Wire further from house.
Receiver Collar is not
picking up signal
(wire option only).
UÊCheck/replace batteries in Receiver Collar.
UÊUse Test Light Tool to check for static correction.
UÊChange switch inside transmitter to Internal and check
transmitter. If transmitter works and the receiver collar is
picking up the signal, then it is likely that there is an issue
with the Boundary Wire. Turn off the transmitter. Check the
wire connection to the transmitter to ensure connection has
not come loose or is corroded. If there is corrosion, cut out
the corroded wire and reconnect the wire to the transmitter.
If the connection is secure and there is no corrosion then
you have a break in the Boundary Wire. To locate the break,
check the boundary for any signs of damage (i.e. recent
digging, aerating, rodent burrowing or any other noticeable
disturbance in your yard next to the Boundary). If there are no
signs of damage, you will need to carefully pull up the wire to
determine where the break is. Once you have found the break,
replace the damaged section of Boundary Wire with new
Boundary Wire. Turn the transmitter on and test the system
before re-installing the Boundary Wire.