Owner's Manual

26
Troubleshooting
The receiver collar is not
beeping or correcting.
• Charge the receiver collar.
• Make sure the transmitter LCD screen is on and that the wire break warning alarm is not sounding. If
the wire break warning alarm is sounding, perform the System test.
The receiver collar is
beeping, but my pet is not
responding to the static
correction.
• Test the receiver collar by walking toward the boundary wire. If the receiver collar beeps or the
correction level lights flash, adjust the fit of the receiver collar.
• Trim your pet’s fur where the contact points touch the neck and/or switch to the longer contact
points. The contact points must be in contact with pet’s skin.
• Increase the static correction level.
• Repeat the training steps to reinforce training.
The receiver collar has
to be held on top of the
boundary wire to activate.
• Charge the receiver collar.
• Increase the boundary distance setting to increase the distance from the boundary wire that the
receiver collar activates.
• If using a double loop layout, make sure the boundary wires are at last 5 feet apart.
• If none of the above steps are effective, perform the System test.
The receiver collar activates
inside the house.
• Make sure the transmitter is still set to the boundary distance you established when you tested the
fence system.
• Make sure the boundary wire crosses any underground wiring and cables at a 90-degree angle.
• Make sure the boundary wire is not running within 15 feet of the house. The signal can transmit
through the walls of the house.
• Make sure the boundary wires are twisted between the boundary and the transmitter.
I have an inconsistent
signal.
• Make sure the fence transmitter is at least 3 feet from large metal objects or appliances.
• Make sure the boundary wire corners are rounded with a minimum 3-foot radius.
• Make sure the boundary wire is not running parallel to or within 10 feet of electrical wires,
neighboring containment systems, telephone wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal, move the boundary
wire farther away from the neighboring containment system.