Owner's Manual

www.petsafe.net 21
Troubleshooting
The Transmitter Power Light is not on.
• Make sure the Power Adapter is plugged into a working 120 volt wall outlet.
• Verify that the outlet is working properly by plugging in a known working item
such as a radio.
• If the Power Light still does not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center.
I was setting up the Pet Area and after I
turned down the Boundary Control Dial,
the Receiver Collar would no longer tone
or correct.
• You may have turned the Boundary Control Dial down too quickly, causing
the Receiver Collar to go into power-fail mode. This is a safety feature
designed to protect your pet when power to the Transmitter goes out.
My next-door neighbor has a
Containment system and the Receiver
Collar does not activate near
their property.
• Your neighbor’s containment signal may interfere with the operation of the
Receiver Collar preventing activation close to their fence. To minimize the
interference, reduce the size of the Pet Area or move the Transmitter away
from your neighbor’s system.
• Adjust the Pet Area so that the receiver Collar activates for at least 5
feet beyond the reduced Boundary setting when walking towards the
neighboring containment system.
The Receiver Collar has injured my
pet’s neck.
• Failing to follow the important safety information at the front of the Operating
and Training Guide has caused pressure ulcers. Some descriptions of
advanced pressure ulcers describe the sores as looking like burns on the
dog’s neck. Be assured that electronic collars do not use enough energy
to create electrical burns. The energy in an output pulse is only a few
thousandths of a Joule; it is similar in nature to the static pulse that you
may feel when getting out of your car. In some cases, pressure ulcers are
described as chemical burns. The RFA-67 battery is sealed when installed in
the Receiver Collar housing. This sealing makes it virtually impossible, without
misuse or abuse, for your Receiver Collar battery to leak onto your pet’s neck.
Please review and follow the important safety information on page 2, and the
instructions in Step 5 under the heading “Fit the Receiver Collar” on page 12.