stubborn dog stay + play wireless fence receiver collar ® Model Number PIF00-13672 operating guide Please read this entire guide before beginning
Important Safety Information Explanation of Attention Words and Symbols used in this guide This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in harm to your pet.
• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive behavior. Aggressive dogs can cause severe injury or death to their owners and others. If you are not sure that this product is right for your dog, please talk to your veterinarian or a certified trainer. www.petsafe.
• This PetSafe® Stay + Play Wireless Fence® is NOT a solid barrier. The system is designed to act as a deterrent to remind pets by Static Correction to remain in the boundary established. It is important that you reinforce training with your pet on a regular basis. Since the tolerance level to Static Correction varies from pet to pet, Radio Systems® Corporation CANNOT guarantee that the system will, in all cases, keep a pet within the established boundary.
• Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck may cause skin damage. Ranging from redness to pressure ulcers; this condition is commonly known as bed sores. - Avoid leaving the collar on the dog for more than 12 hours per day. - When possible reposition the collar on the pet’s neck every 1 to 2 hours. - Check the fit to prevent excessive pressure; follow the instructions in this manual.
- Examine the contact area daily for signs of a rash or a sore. - If a rash or sore is found, discontinue use of the collar until the skin has healed. - If the condition persists beyond 48 hours, see your veterinarian. - For additional information on bed sores and pressure necrosis, please visit our website. These steps will help keep your pet safe and comfortable. Millions of pets are comfortable while they wear stainless steel contacts. Some pets are sensitive to contact pressure.
• You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection. • Always remove your dog’s Receiver Collar before performing any Transmitter testing. • The Receiver Collar should not be on your dog when the system is tested. Your pet may receive an unintended correction. • If you use a collar and leash for training, be sure the extra collar does not put pressure on the contact points.
• To prevent an unintended correction, after the Boundary Flags have been placed, be sure to set the static correction on the Receiver Collar back to level 1 tone only. • Do not charge your Receiver Collar every night. Charging too often can reduce battery life. Charge your Receiver Collar when the Receiver Indicator Light blinks yellow; or when the light blinks red.
Thank you for choosing PetSafe® brand. You and your pet deserve a companionship that includes memorable moments and a shared understanding together. Our products and training tools promote a lifestyle of protection, teaching, and love — essentials that influence memories for a lifetime. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net or contact our Customer Care Center at 1-800-732-2677.
How the System Works The PetSafe® Stubborn Dog Stay + Play Wireless Fence® has been proven safe, comfortable, and effective for pets over 5 pounds. The system works by transmitting a radio signal up to 105 feet in all directions. You temporarily define the Pet Area with Boundary Flags for a visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points that touch his neck, and, once trained, is allowed to roam freely in the Pet Area.
Receiver Indicator Light: Receiver Collar Indicates the level of correction at Mode which the Receiver Collar is set. Receiver Button Indicator This light also to indicate battery Light status. Contact Points: Deliver the safe Static Correction when your pet Contact moves into the Boundary Zone. Point Receiver Charger: Charges the batteries inside the Receiver Collar Receiver Charge Jack: Connection point for charging Receiver battery. Receiver Charge Jack www.petsafe.
Step 1 Charge the Receiver Collar The Receiver Collar Charger is designed to plug into a standard AC wall outlet. The Receiver Collar light will glow red when the Receiver Charger is properly seated into the Receiver Charge Jack. The light will turn green when charging is complete. A built in safety circuit prevents the Receiver Collar from overcharging. 1A The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can last up to 3 weeks depending upon frequency of use.
• Do not charge your Receiver Collar every night. Frequent charging can have a negative effect on the battery. We recommend that the Receiver Collar be used until the Receiver Indicator Light blinks yellow or red. To charge the Receiver Collar, lift and slide the Receiver Collar strap away from the front of the unit (1A). Lift the rubber plug to allow access to the Receiver Charge Jack. The rubber plug needs to remain attached to the Receiver Collar.
Step 2 Prepare the Receiver Collar Your Receiver Collar comes with Short Contact Points. Use the Long Contact Points for pets with long or thick hair. Tighten the Contact Points using the Contact Point Wrench (2A). Check tightness weekly. 2A Turning the Receiver Collar ON Press and hold the Mode Button continuously for 5 seconds (2B).
Turning the Receiver Collar OFF 2C Press and hold the Mode Button continuously for 5 seconds. The Red Receiver Indicator Light will be ON during this time. The Red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is turned OFF. To extend the time between charging the Receiver Collar, consider turning OFF the Receiver Collar when it is not in use. www.petsafe.
Receiver Collar Status Indicators The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the battery status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights and tones for the Receiver Collar. During normal operation, the Receiver Collar Indicator Light will flash every 4-5 seconds to indicate the battery status as shown in the table below.
After Removing from Receiver Charger Continuous green or yellow or red No tone (5 seconds duration) Battery Charge Indication. Occurs immediately after unplugging the charger from the Receiver Collar Operating Battery Status Slow blinking green No tone Collar battery charge 100%-60% No tone Collar battery charge 60%-20% No tone Collar battery charge 20% or less, charge immediately (every 4-5 seconds) Slow blinking yellow (every 4-5 seconds) Slow blinking red (every 4-5 seconds) www.petsafe.
Receiver Activation Status Fast pulsating green Warning tone Warning tone Tone for duration of Static Correction Static Correction being delivered up to 15 seconds No tone Over Correction Protection; collar locked for 10 seconds (3 flashes per second) Fast pulsating red (3 flashes per second) Continuous green (10 seconds) 18 1-800-732-2677
To Set the Static Correction Level Read all steps before attempting to set the Static Correction Level. 1. Press the Mode Button and release (2B) when the Receiver Indicator Light illuminates Red (2C). 2. The Receiver Indicator Light will emit a series of Red flashes representing the Static Correction Level. 3. Increase the Static Correction Level by pressing and releasing the Mode Button within 5 seconds of the previous series of flashes. The Static Correction levels increase in strength from 1 to 6.
Function and Response Table Indicator Light Response Static Correction Level 1 Red Flash 1 No Static Correction, Tone Only Initial Training Mode 2 Red Flashes 2 Low Static Correction Timid 3 Red Flashes 3 MediumLow Static Correction Timid or Average 4 Red Flashes 4 Medium Static Correction Average Energy 5 Red Flashes 5 MediumHigh Static Correction Average or High Energy 20 Receiver Collar Function 1-800-732-2677 Temperament of Pet
6 Red Flashes 6 High Static Correction High Energy Over Correction Protection If your pet enters the Boundary Zone or continues anywhere beyond the Pet Area, this feature limits the Static Correction duration to 15 seconds. While the system locks out further Static Correction, the green light will remain on for 10 seconds. In the unlikely event that your pet leaves the Pet Area, he will not receive a Static Correction upon return to the Pet Area. www.petsafe.
Step 3 Fit the Receiver Collar Important: The proper fit and placement of your Receiver Collar is important for effective training. The Contact Points must have direct contact with your pet’s skin on the underside of his neck. See important safety information on pages 5-7. To assure a proper fit, please 3A follow these steps: 1. Make sure Transmitter is not plugged in, and the receiver is turned off. 2. Start with your pet standing comfortably (3A). 3.
You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this may lead to a rash or infection. 5. Check the tightness of the Receiver Collar by inserting one finger between the end of a Contact Point and your pet’s neck. The fit should be snug but not constricting (3B). Allow your pet to wear the collar for several minutes then recheck the fit. Check the fit again as your pet becomes more comfortable with the Receiver Collar. 3B www.petsafe.
6. Trim the collar as follows (3C): a. Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick winter coat. b. Remove the Receiver Collar from your pet and cut off the excess. c. Before placing the Receiver Collar back onto your pet, seal the edge of the cut collar by applying a flame along the frayed edge.
To Re-Thread the Collar Slide Buckle Ridges The slide buckle prevents the collar from becoming loose around your pet’s neck. The ridges must be facing up; the collar will slip if it is not properly threaded. www.petsafe.
Taking Your Pet Out of the Pet Area Important: Remove the Receiver Collar and leave it in the Pet Area. Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides. Option 1: Replace the Receiver Collar with a regular collar. Put your pet in a car that is within the Pet Area and drive him out of the Pet Area. Option 2: Replace the Receiver Collar with a regular collar and leash.
Frequently Asked Questions Is the Receiver • Yes. Collar waterproof? Can I use more than • Yes. There is no limit to the number of pets you can contain with the Stay + Play one Receiver Collar Wireless Fence®. You must purchase an with the Stay + Play additional Wireless Pet Fence Receiver Wireless Fence®? Collar for each pet. Contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate a retailer near you. Will the Stay + Play • No.
If I have a question • Contact the Customer Care Center at about my Stay + 1-800-732-2677 or visit our web site at Play Wireless www.petsafe.net. ® Fence or need replacement parts, where can I get answers or service? • This product is not for use with aggressive Can I use the Stay pets. If you are unsure if your dog is + Play Wireless aggressive, please consult your veterinarian Fence® on an aggressive pet? or a certified trainer.
What happens if the power goes out? If my pet leaves the Pet Area, how long will he be corrected? How often do I need to charge the Receiver Collar battery? Can I place the Receiver on another collar? • The Stay + Play Wireless Fence® is designed to recognize power outages and shuts down without activating the Receiver Collar. However, if your pet is near the Boundary Zone during the power failure, he may receive a Static Correction.
Do I need to perform maintenance on my Stubborn Dog Stay + Play Wireless Fence® Receiver Collar? How do I know the battery in the Receiver Collar is still working? 30 • Check your pet’s neck daily for irritation from the Contact Points. • Check the Contact Points on the Receiver Collar weekly to make sure they are clean. • Use the Contact Point Wrench to make sure the Contact Points are secure. Do not over tighten. • Check the fit of the Receiver Collar weekly.
What do I do if my • This condition is due to the Contact Points pet’s neck becomes irritating the skin. Discontinue use of red and irritated? the Receiver Collar for a few days. If the condition persists beyond 48 hours, see your veterinarian. Once the skin returns to normal, replace the Receiver Collar and monitor the skin condition closely. Can I attach a leash • No. This can result in pulling the Contact to the Receiver Points too tightly against your pet’s neck Collar? or the collar may break.
Troubleshooting The Receiver Collar • Make sure Receiver Collar is turned on and is not beeping Battery Status Lights are flashing every 4-5 when setting up seconds the Boundary Zone. • Charge Receiver Collar • The beep may be difficult to hear in a noisy environment. • Use Test Light as explained in the “Test Light Instructions” section, and use it to determine the location of Boundary Zone. • Check that the Transmitter is set up according to directions.
The Receiver Collar is beeping everywhere. The Receiver Collar is beeping inside the house. • Check that the Transmitter is plugged into a working standard 120-volt outlet, the Power Light is on, and the Transmitter controls are set at your desired settings. • Bring Receiver Collar within 10 feet of the Transmitter to reset. • Make sure no continuous alarm is sounding on the Transmitter.
My pet is receiving a Static Correction in his metal crate. • The Receiver Collar activates when it loses the Transmitter signal. The metal crate may block the Transmitter signal which causes the Receiver Collar to activate. • Remove the Receiver Collar from your pet when placing him in his metal crate. The Boundary Zone • This is normal for the electro magnetic field seems to fluctuate. of the Stay + Play Wireless Fence®.
The Receiver Collar activates in the middle of the yard. The Receiver Collar is beeping but my pet is not responding to the Static Correction. • The Receiver Collar activates when it loses the Transmitter signal. This sometimes occurs if a large metal object is between the Receiver Collar and Transmitter, if the orientation of the Receiver Collar changes near the Boundary Zone, or if the surrounding “electronic noise” interferes with the signal.
My pet reacts strongly to the Static Correction and has become fearful. • Lower the Static Correction Level. • Make sure you are in control of the situation when your pet receives his first Static Corrections (have him on a leash attached to a separate, non-metallic collar) and lead him into the Pet Area and praise him. If your pet remains fearful, suspend training and start again the next day. Make sure to end all training sessions on a positive note with lots of praise and play.
My next-door • Your neighbor’s In-Ground Fence signal neighbor has may interfere with the operation of the an In-Ground Receiver Collar preventing activation close Containment to their fence. To minimize the interference, System and the reduce the size of the Pet Area or move the Receiver Collar Transmitter away from the In-Ground Fence does not activate System. near their property.
The Receiver Collar • Failing to follow the important safety has injured my pet’s information at the front of the Operating neck. Guide has caused pressure ulcers. Some descriptions of advanced pressure ulcers describe the sores as looking like burns on the dog’s neck. Be assured that electronic collars do not use enough energy to create electrical burns.
Test Light Instructions 1. Make sure the Receiver Collar Battery is properly charged. Set the Correction Level to 2 or above. 2. Hold the Test Light Contacts to the Contact Points. 3. Walk toward the Boundary Zone holding the Receiver Collar at your pet’s neck level until the Test Light flashes. Save Test Light for future testing. www.petsafe.
Terms of Use and Limitation of Liability 1. Terms of Use This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions and notices contained herein. Usage of this Product implies acceptance of all such terms, conditions, and notices. 2. Proper Use This Product is designed for use with pets where training is desired. The specific temperament of your pet may not work with this Product.
3. No Unlawful or Prohibited Use This Product is designed for use with pets only. This pet training device is not intended to harm, injure or provoke. Using this Product in a way that is not intended could result in violation of Federal, State or local laws. 4.
Compliance FCC/Canada This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with Industry Canada licence-exempt RSS standard(s).
Customer Care International USA & Canada - Tel: 800-732-2677 Monday - Friday 8 AM - 8 PM / Saturday 9 AM – 5 PM Australia - Tel: 1800 786 608 Monday - Friday 8:30 AM - 5 PM New Zealand - Tel: 0800 543 054 Monday - Friday 10:30 AM - 7 PM This product has the benefit of a limited manufacturer’s warranty. Details of the warranty applicable to this product and its terms can be found at www.petsafe.net and/or are available by sending a stamped addressed envelope to PetSafe® Ltd.
www.petsafe.
1-800-732-2677
www.petsafe.
Radio Systems® Corporation 10427 PetSafe Way Knoxville, TN 37932 1-800-732-2677 www.petsafe.net Protected by US Patents 6,879,300 and 7,142,167.
