Safety Information

20
[phone]
Troubleshooting
I was setting up the
pet area and after
I turned down the
boundary control dial,
the receiver collar
would no longer beep
or correct.
• You may have turned the boundary control dial down too quickly, causing the
receiver collar to go into power-fail mode. This is a safety feature designed to
protect your pet when power to the transmitter goes out. With the receiver collar
within 10 feet of the transmitter, readjust the boundary control dial as shown in
Step 4 and reset the boundary zone, making sure to turn the dial down slowly.
My next-door
neighbor has a
containment system
and the receiver collar
does not activate near
their property.
• Your neighbor’s containment signal may interfere with the operation of the receiver
collar preventing activation close to their fence. To minimize the interference,
reduce the size of the pet area or move the transmitter away from your neighbor’s
system.
• Adjust the pet area so that the receiver collar activates for at least 5 feet
beyond the reduced boundary setting when walking towards the neighboring
containment system.
The receiver collar has
injured my pet’s neck.
• Failing to follow the important safety information at the front of the product
manual has caused pressure ulcers. Some descriptions of advanced pressure
ulcers describe the sores as looking like burns on the dog’s neck. Be assured
that electronic collars do not use enough energy to create electrical burns.
The energy in an output pulse is only a few thousandths of a Joule; it is similar
in nature to the static pulse that you may feel when getting out of your car. In
some cases, pressure ulcers are described as chemical burns. The battery in
your receiver collar is sealed, in addition, your collar’s housing is also sealed.
This sealing makes it virtually impossible, without misuse or abuse, for your
receiver collar battery to leak onto your pet’s neck. Please review and follow
the important safety information on page 3, and the instructions in Step 6 under
the heading “Fit the receiver collar” on page 14.