Owner's Manual

23
www.petsafe.net
Troubleshooting
The Transmitter is
sounding an intermittent
double tone alarm.
• The intermittent double tone is the Metal Interference Alarm. This alarm sounds
if the Transmitter is placed too close to a metal surface. When this alarm
sounds, the transmission output is disabled and your pet is no longer being
contained. Relocate the Transmitter and either unplug the Power Adapter from
the Power Jack or press the Alarm Disable Button for 5 seconds then release.
The Transmitter is
sounding a intermittent
single tone when I
unplug the Power
Adapter from the
wall outlet.
• The Power Loss Alarm in the Transmitter is activated to alert you that power has
been removed from the Transmitter and your pet is no longer being contained.
To turn off the Power Loss Alarm, unplug the Power Adapter from the Power
Jack located on the bottom of the Transmitter or press the Alarm Disable Button
for 5 seconds then release.
The Transmitter is
generating a loud
continuous tone.
• The Transmitter has a built in Transmission Failure Alarm that continuously
monitors the Transmitter output. If a transmission failure ever occurs the alarm
warns you that your pet is no longer being contained. Contact the Customer
Care Center at 1-800-732-2677 for a replacement Transmitter.
The Receiver Collar
is not beeping
when setting up the
Boundary Zone.
• Make sure Receiver Collar is turned on and Battery Status Lights are flashing
every 4-5 seconds
• Charge Receiver Collar
• For some people, the tone may be difficult to hear.
• Use Test Light as explained in the “Test Light Instructions” section, and use it to
determine the location of Boundary Zone.
• Check that the Transmitter is set up according to directions.
The Receiver Collar
is not beeping or
administering a
Static Correction.
• Make sure Receiver Collar is turned on and Battery Status Lights are flashing
every 4-5 seconds
• Charge Receiver Collar
• Check that the Transmitter is plugged into a working 120 volt outlet, the Power
Light is on, and the Transmitter controls are set at your desired settings.
The Receiver Collar is
beeping everywhere.
• Check that the Transmitter is plugged into a working standard 120 volt outlet, the
Power Light is on, and the Transmitter controls are set at your desired settings.
• Bring Receiver Collar within 10 feet of the Transmitter to reset.
• Make sure no continuous alarm is sounding on the Transmitter.
The Receiver Collar
is beeping inside
the house.
• It is recommended to remove the Receiver Collar from your pet when indoors to
avoid activation of the Receiver Collar.
• Make sure the Transmitter is plugged in and set up according to the directions.
• Ensure the entire house is within the Pet Area. The Transmitter may need to be
moved to adjust the Pet Area to include the entire house.
• If relocating the Transmitter, remove the Receiver Collar from your pet before
removing power from the Transmitter.
My pet is receiving a
Static Correction in his
metal crate.
• The Receiver Collar activates when it loses the Transmitter signal. The metal crate
may block the Transmitter signal which causes the Receiver Collar to activate.
• Remove the Receiver Collar from your pet when placing him in his metal crate.
The Boundary Zone
seems to fluctuate.
• This is normal for the electro magnetic field of the Stay + Play Wireless Fence
®
transmitter. The field may be affected by surrounding “electronic noise,” which
can cause it to fluctuate up to 5%.
• Where the Receiver Collar activates is influenced by the speed and orientation
of the Receiver Collar as your pet enters the Boundary Zone.