Owner's Manual
www.petsafe.net 19
Troubleshooting
The answers to these questions should help you solve most problems you may have with the
pet feeder. If they do not, please contact our Customer Care Center at 1-800-732-2677.
TROUBLESHOOTING
PROBLEM SOLUTION
5-Button Navigation is locked/
buttons do not work.
• Buttons automatically lock after 2 minutes of inactivity.
To unlock 5-Button Navigation, press UP and ENTER
buttons AT SAME TIME.
Hopper lid is not tting properly. • Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place (see
“To Install Hopper” page 12).
• Check conveyor is installed with food chute and gear
aligned correctly inside hopper base, and conveyor latch
is locked in place (see “To Install Conveyor” page 11).
Hopper is not tting properly. • Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place (see
“To Install Hopper” page 12).
• Check conveyor is installed with food chute and gear
aligned correctly inside hopper base, and conveyor latch
is locked in place (see “To Install Conveyor” page 11).
Red conveyor latch will not
lock.
• Check conveyor is installed with food chute and gear
aligned correctly inside hopper base (see “To Install
Conveyor” page 11).
Not dispensing meal sizes
programmed or no food at all.
• Ensure hopper is lled with food.
• Check if feeder is in Pause Feed Mode. Feeder will not
dispense food until pause is removed (see “Pause Feed
Mode” page 15).
• Make sure feeder is not in Setup Mode. Feeder must be
in Operating Mode to dispense food (see “Setup Mode”
page 16)
• Ensure you are only using dry or semi-moist food.
• Check if LCD screen is showing an error.
• Ensure conveyor agitator is positioned inside back food
chute on hopper with release button locked in place (see
“To Install Hopper” page 12).
• Conveyor belt may not have been aligned properly when
installed, conveyor may be out of sync with motor or the
“prepare conveyor with food” cycle may not have been
run when relling hopper with food. Empty food, remove
hopper and conveyor. Reinstall conveyor (see “To Install
Conveyor” page 11). Press ENTER and LEFT buttons
AT SAME TIME to cycle the conveyor. Remove conveyor
again and align lip on conveyor with arrows on side of
conveyor housing (see “To Install Conveyor” page 11).
Reinstall conveyor and hopper. Rell with food. Press
ENTER and LEFT buttons AT SAME TIME until conveyor
starts moving and lling with food.
• Meal size/portion may be slightly off due to type of dry
or semi-moist food being used. Try adjusting meal sizes
accordingly (for example, if feeder is dispensing 1/8-cup
less than programmed, increase meal sizes by 1/8-cup).