User guide

14 Customer Care Center 1-800-732-2677
Accessories
To purchase additional accessories for your PetSafe
®
Pawz Away™Outdoor Pet Barrier System,
contact the Customer Care Center at 1-800-732-2677 or visit our website at www.petsafe.net to
locate a retailer near you.
Component Part Number
Battery – 3 Volt Lithium (two pack - size CR2032) RFA-35-11
Replacement Collar RFA-308
Extra Receiver Collar ZND-1025
Extra Barrier Transmitter RFA-378
Replacement Short and Long Contact Points RK-17
Receiver Collar Battery Door RFA-379
Boundary Wire, 150 feet RFA-394
Boundary Flags RFA-2
Troubleshooting
Barrier Transmitter
does not appear to work
Check segment indicator on Barrier Transmitter.•
Check/replace batteries in Barrier Transmitter.•
Increase the Barrier Area range on the Barrier Transmitter.•
Barrier Area range is
too low
Check/replace batteries in Receiver Collar.•
Adjust Barrier Transmitter range to increase Barrier Area size.•
Barrier Area range is
too high
Adjust Barrier Transmitter range to decrease Barrier Area size.•
Pet seems to receive no
stimulation
Check/replace batteries in Receiver Collar.•
Use Test Light Tool to check for static correction.•
Check Receiver Collar fi t to ensure Contact Points have direct •
skin contact.
Unable to hear Receiver
Collar tone
Check/Replace batteries in Receiver Collar.•
Pets easily hear tone but it may be a volume level that is diffi cult •
for you to hear.
Use the Test Light Tool to check Receiver Collar for static •
correction.
No segments on Barrier
Transmitter
Press the UP (+) arrow button.•
Check/replace batteries in Barrier Transmitter.•
Black bar(s) appear next to
range segment on Barrier
Transmitter display
Contact the Customer Care Center for assistance.•
Pet receives stimulation
while indoors
Remove Receiver Collar before bringing dog indoors.•
Adjust Barrier Transmitter range to decrease Barrier Area size.•
Move Barrier Transmitter or Boundary Wire further from house.•