Owner Manual

Customer Care Center 1-800-732-2677
14
The fountain is leaking. • Sometimes water around the fountain is caused
by pets drinking. Some pets are prone to spilling.
Watch your pet when he drinks to see if this is the
cause. If it is, you can purchase a fountain mat
or other water-resistant mat to place under the
fountain.
The fountain seems dirty
even after cleaning.
• If there is a white chalky substance in the fountain,
your fountain may have a mineral deposit build-
up from hard water. To remove these deposits,
clean the fountain parts with a 80% water and
20% vinegar solution. Rinse all parts thoroughly
afterwards. Use filtered or purified water instead of
hard tap water to prevent this.
Replacement Parts and Accessories
Replacement parts or accessories for your fountain can be purchased by visiting
www.petsafe.net or by contacting our Customer Care Center at
1-800-732-2677.
Filter subscriptions now available! Get fountain filters automatically
and conveniently delivered right to your door when you need them.
Free shipping and 5% discount included. Visit www.petsafe.net to
sign up or call our Customer Care Center at 1-866-738-4379.
Part Description Replacement Part Number
Drinkwell
®
Carbon Replacement Filters,
4-Pack
PAC00-13906
Drinkwell
®
Foam Replacement Filters, 2-Pack PAC00-13711
Drinkwell
®
Replacement Pump PAC00-13206
Drinkwell
®
Replacement Filter Housing PAC00-13908
Customer Care International
USA & Canada - Tel: [phone]
Monday - Friday 8 AM - 8 PM / Saturday 9 AM - 5 PM
Australia - Tel: [phone]
Monday - Friday 8:30 AM - 5 PM
New Zealand - Tel: [phone]
Monday - Friday 10:30 AM - 7 PM